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“They have spent a fortune and transformed it from Sussex university into gatwick airport”
Review of ITC Mughal, Agra

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ITC Mughal, Agra
Ranked #13 of 145 Hotels in Agra
Oxfordshire
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“They have spent a fortune and transformed it from Sussex university into gatwick airport”
Reviewed 13 May 2012 via mobile

This was always an odd building hideous inside
It has been transformed into a faceless pointless existence
The beds are better
I was shown into a damp cigarette smoke filled room only to be told that it was a non smoker.
I was very graciously given a second Room newly done up she says. It is totally faceless fridge there is a large window from the bathroom to the bedroom the old basin is covered with clinker round the traps and drains.
The lavatory is tiny and shoved into a shower cubicle the lavatory has no appetite ,rather important in. India.
It might be refurbished and on the way up but. It is without style charm or attraction the fake Bukhara loooks ok the coffee shop could be an operating theatre too 15 minutes and a phone call to reception to discover how to work the lights. There is a thing that looks like a cdedit card machine which allegedly turns off. The tv ,lights and the weather too if you are lucky it is totally unfathomable. The room is arctic charmless dull .i will never retuhrn in spite of mostly charming staff it's hideous.

Stayed May 2012, travelled on business
Helpful?
1 Thank richardhanlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 16 May 2012
Dear Guest,

Greetings from the city of the Taj!

At the outset,  I would like to thank you for having stayed at ITC  Mughal – A Luxury Collection Hotel and also for posting your comments on TripAdvisor.

This is to assure you that I have taken cognizance of your feedback and we are sanguine that you will have a superlative stay during your next visit to the hotel.

We value your patronage and look forward to the pleasure of welcoming you back to ITC Mughal, where we will make every effort to ensure that you have a pleasant stay.

Regards
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (676)
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Charlotte, North Carolina
Level 6 Contributor
90 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 12 May 2012

Stayed here one night while we went to visit the Taj Mahal and surrounding attractions. It is conveniently located by cab or bus to the Taj. Based on our experiences with Agra, this is probably one of the nicest hotels in the city. It is a secure property and they were doing a lot of upgrade work on the grounds and pool while we were there. Friendly and accomodating staff, and a good selection restaurants and shops. We ate two meals in the Taj Bano restaurant, and thought the food was exceptional. We paid American prices, but we were paranoid about getting sick. Neither of us had any issues, so it was worth it.

The room was comfortable, clean, modern and large. The bed was very comfortable. The bathroom was a little dated, but nothing to be concerned about.

Would definitely recommend this hotel to anyone headed to Agra.

Room Tip: We were on the ground floor in the older section, so ask them for the newer part of the hotel.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Turbofletch75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 14 May 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level 6 Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 12 May 2012

The room was nice but rather old. To be honest I got the room at a very cheap rate so this was ok.
The hotel itself is beautiful, especially the entrance hall and the restaurants. We had dinner in the "Taj Bano" but in my opinion this restaurant is well overprized and the quality of the food certainly was not haute cuisine...

What I hate about this luxury chain hotels is that they make you feel like you have to pay for every little service even you already pay a fortune for your room.
Every youth hostel offers free Wifi nowadays why can't ITC or Hilton offer a free non-business WiFi for their guests.

The pool area and the gardens were very nice and a good place for relaxing.

The pick up service was excellent and at a reasonable rate.

If you don't care what you pay for and where you money goes it is certainly a good place to stay, the suites looked amazing!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aroundtheworldnow89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 15 May 2012
Dear Guest,

Greetings from the city of the Taj!

At the outset,  I would like to thank you for having stayed at ITC  Mughal – A Luxury Collection Hotel and also for posting your comments on TripAdvisor.

This is to assure you that I have taken cognizance of your feedback regarding the room which was allotted to you,  and we would like to take this opportunity to inform you of our newly renovated suites and rooms are available at Khwaab Mahal and would suggest you to experience the same during your next stay to our hotel.

With regard to your comment on the restaurant prices being high,  we would like to assure you that the same are in line with the other restaurants of competitive hotels within the city. Your suggestion regarding the Wifi to be offered on a complimentary basis has also been noted and the same shall definitely be reviewed.

Please be assured that necessary administrative action has been initiated to enhance our services.

We value your patronage and look forward to the pleasure of welcoming you back to ITC Mughal, where we will make every effort to ensure that you have a pleasant stay.

Regards
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 12 May 2012

We stayed in Agra for celebrating our Anniversary last month. Our stay was awesome...
Hotel is Fantastic with great people. Special Thanks to Mr. Chinmoy for his hospitality....Food(Muglai) here is mind blowing....with one of the best spas...
One Suggestion:
Hotel staff should give proper orientation about the whole property...Nobody guided us.....
But ....Must stay if you are going to Agra...

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prashantgarg2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 14 May 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

I have also taken cognizance of your comment about not being oriented well about the property. This is to assure you that the same is being reviewed very seriously and corrective administrative actions are also being taken in this regard.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 May 2012

We stayed here for one night in april and experince was truly refreshing from the speedy lives of delhi. Its truly grand, we got booked ourselves for couple spa at kayakalp, that was the best spa experience i had so far. Therapists were well trained and took great care of us. The spa ambience was sublime. Room was very comfortable and great quality bed and linen. Though i belive the bathroom was little less spacious according to rest of the standards. The staff was courteous and very helpful. The pool is remarkable and we almost spent 3 hrs lazing around in the pool. Its a perfect weekend destination from delhi and i would love to go again, next time ill probably give a miss to Taj because spending more time at ITC is worth every penny.

Room Tip: higher floor have a great view of the landscapped gardens thought full lenght glass windows !
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siddharth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 10 May 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 May 2012

Very close to the awesome Taj. Beautiful, quiet surroundings. Excellent service and a clean, comfortable room. Breakfast is varied and very good.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shazia84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 4 May 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level 6 Contributor
107 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 May 2012

It is relatively close to Taj Mahal. The bed was very comfortable and the room was very clean, with plenty of towels and quality accessories. Food was also very good (best I had in India) but quite expensive. Main dish for the dinner was around 45 dollars per person. The rooms are not very big but just enough and nicely decorated.

Stuff was very polite and helping.

More variety for breakfast could have been expected but was OK.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sirine313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra, responded to this review, 4 May 2012
Dear Guest

Greetings from the city of the Taj!

I would like to take this opportunity to thank you for having stayed at ITC Mughal - A Luxury Collection Hotel and for posting your comments on Trip Advisor.

We are delighted to know that the services rendered towards you were up to your level of standards and that your stay was a memorable one. It is comments such as yours that inspire us to strive for greater heights of excellence in our services. We at ITC Mughal strive to make every moment, a moment of WOW for our guests. I assure that you will experience the same level of luxury, comfort and service in your next visit too.

Assuring our best services and looking forward to the pleasure of welcoming you back to ITC Mughal - A Luxury Collection Hotel, Agra.

Sincerely Yours,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Mughal, Agra

Property: ITC Mughal, Agra
Address: Taj Ganj, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Agra
#4 Family Hotel in Agra
#6 Romantic Hotel in Agra
#11 Luxury Hotel in Agra
#12 Spa Hotel in Agra
Price Range (Based on Average Rates): $
Hotel Class:5 star — ITC Mughal, Agra 5*
Number of rooms: 233
Reservation Options:
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Also Known As:
Itc Mughal, Agra Hotel Agra
Itc Mughal Hotel Agra
Sheraton Agra
Agra Itc Mughal Hotel

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