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All reviews taj bano mughal suite massage chair kaya kalp spa peshwari restaurant upgraded to a suite buffet restaurant beautiful hotel special thanks duty manager front office coffee shop an oasis great hospitality courteous staff indian food peshawari
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Reviewed April 4, 2018 via mobile

You go to Agra to see the Taj Mahal which is majestic in its own right. If you want to stay at a luxurious hotel, the ITC will not disappoint. The staff is superb. There is a nice rooftop vantage point of the Taj Mahal which I enjoyed on each day of my stay. The restaurant serves delicious food. I would highly recommend.

Date of stay: December 2017
Trip type: Travelled with family
Thank hash782016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded April 6, 2018

Dear Guest,

Namaskar!!

I would like to take this opportunity to thank-you for sharing your experience at ITC Mughal – A Luxury Collection Hotel.

We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our “Quest for Quality”

We value your patronage and look forward to your continued support.

Yours sincerely,

Ashutosh Chhibba
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

5☆ standards truly lacking at the ITC Agra. Firstly upon arrival the building looks tired and a mass of red bricks. There's noone really welcoming you, opening the car door etc which other 5☆ hotels in India do have. On our first day it took us ages to find our way around as there is noone much around to ask and no clear signage to pool etc. Found 1 pool but they didnt have enough sun loungers so people were sitting on the lawn. We discovered another pool but again lacking loungers. Neither pool had bar facilities. The pool areas look tired and the surrounding gardens aren't well kept. We stayed in a Royal Mughal suite but again room was dark,tired and mirror was full.of previous guests smudges! The suites have access to bar btw 6-8 but 1 of the 2nights we stayed it was dry day ie no alcohol served. I can go on abt little details but there are too many to mention. Overall didn't enjoy my stay and won't recommend.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank belgianbun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded September 14, 2018

Dear Guest,

Namaskar!

At the outset, I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel.

We have taken cognizance of your feedback regarding your overall experience during your recent stay with us and without meaning to offer any excuses sincerely apologize for any dissonance faced.

It is indeed our responsibility to ensure that all our guests are provided the best services and it is disappointing to know that your experience was to the contrary. Please be assured that the same shall definitely be reviewed.

Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us, if not surpass the same.

We sincerely hope that you will provide us with another opportunity to restore your confidence in ITC Mughal.

We value your patronage and look forward to your continued support.

Yours sincerely,

Ashutosh Chhibba
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

Obviously we were in the hotel for a visit to Taj Mahal. We had booked 2 rooms . VERY SLOW check in. No drinks offered while we waited ! The hotel gave us an upgrade to a suite . Initially thought it was nice but the rooms are old .
No curtains in the bathroom for my teenagers , so they had to use our bathroom.
Lack of power points in convenient places for chargers and hairdryer. I couldn’t summon the energy to complain as it was only one night .
The restaurant was also slow and not very inspiring.
In all a mediocre experience,but we only stayed one night so didn’t use spa, pool or visit the deck with view of Taj. Mind you I didn’t know they had one as we were not told .
Check out was slow like check in .

Date of stay: April 2018
Trip type: Travelled with family
Thank Monica004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded September 14, 2018

Dear Guest,

Namaskar!

At the outset, I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel.

We have taken cognizance of your feedback regarding your overall experience during your recent stay with us and without meaning to offer any excuses sincerely apologize for any dissonance faced.

It is indeed our responsibility to ensure that all our guests are provided the best services and it is disappointing to know that your experience was to the contrary. Please be assured that necessary action has been initiated to address the areas of concern and enhance our services.

We sincerely hope that you will provide us with another opportunity to restore your confidence in ITC Mughal.

We value your patronage and look forward to your continued support.

Yours sincerely,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

Stayed here for one night as part of our group tour of India,s Golden Triangle. It's a nice modern hotel with rooms which are pleasantly appointed. We had three meals all of them were in the buffet restuarant, on two occasions at the breakfast/evening meals we had really slow service, not what I would expect to receive from a hotel in this chain. Firstly at our evening meal we were shown to our table, then waiter disappeared for over ten minutes, had to chase up another waiter to place our drinks order, who seemed disinterested but at least he took our order. It then took about another 5 minutes before the head waiter turned up with our drinks, but then proceeded to serve them in very brusque manner.
The same scenario happened at breakfast when ordering teas/coffee for a table of 4 people. The buffet food was good, but not outstanding and certainly not as much choice as the other hotels on our itinery.

Date of stay: March 2018
Trip type: Travelled as a couple
Thank Caddie-Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded September 14, 2018

Dear Guest,

Namaskar!

At the outset, I would like to take this opportunity to thank-you for choosing ITC Mughal – A Luxury Collection Hotel.

We have taken cognizance of your feedback regarding your experience with the service in the restaurant during your recent stay with us and without meaning to offer any excuses sincerely apologize for any dissonance faced. It is indeed our responsibility to ensure that all our guests are provided the best services and it is disappointing to know that your experience was to the contrary.

Please be assured that necessary action has been initiated to ehance our services and I am sure that you will notice the difference on your next visit.

We value your patronage and look forward to your continued support.

Yours sincerely,

Ashutosh Chhibba
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

Really nice hotel.Staff were so friendly and breakfast was first class.there was just so much to choose from. If I’m ever in Agra again that’s where I would be heading. It is lovely to get away from the hustle that is Agra

Date of stay: March 2018
Trip type: Travelled as a couple
Thank Johnmow1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITCMUGHAL, General Manager at ITC Mughal, Agra- a Luxury Collection Hotel, responded to this reviewResponded April 6, 2018

Dear Guest,

Namaskar!!

I would like to take this opportunity to thank-you for sharing your experience at ITC Mughal – A Luxury Collection Hotel.

We are indeed delighted to know that the services rendered were up to your expectations. It is comments such as yours that inspire us to strive for greater heights of excellence in our “Quest for Quality”.

Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them.

We value your patronage and look forward to your continued support.

Yours sincerely,

Ashutosh Chhibba
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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