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All reviews taj mahal rooftop restaurant front office staff swimming pool nice stay travel desk house keeping hotel staff is pizza hut room service buffet breakfast decent hotel stayed one night food quality glassy india hospitality
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Reviewed April 1, 2018 via mobile

Pros:

Close to Taj Mahal
Comfortable rooms
Great internet

Con:
Restaurant. An employee had the flu. He sneezed and coughed into his hands then continued to handle clean utensils for the tables.

Overcharged for services.

Date of stay: April 2018
Trip type: Travelled with family
Thank Mangoes112006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPDesk, General Manager at Howard Plaza The Fern Agra, responded to this reviewResponded April 3, 2018

Dear Guest

Greetings from Howard Plaza - The Fern Agra !

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the issues you faced. We have shared your feedback with the appropriate hotel teams to ensure that these were an isolated issues that are corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Agra.


Best Wishes

AMRENDRA KARN

General Manager
gm@fernagra.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018 via mobile

Great view on roof top in weekend had a good food tiwari is very helpfull chef made our dinner food special as promise we will back again thanks u chef mehra see u soon we had a chinese drumtes and chef indian food stii taste is there

Date of stay: April 2018
Trip type: Travelled with family
1  Thank Netrapal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPDesk, General Manager at Howard Plaza The Fern Agra, responded to this reviewResponded April 3, 2018

Dear Guest

Greetings from Howard Plaza - The Fern Agra !

Our sincere gratitude for the wonderful review about your recent stay at Howard Plaza. We are pleased that you and your family were able to enjoy the hotel & its facilities.

Appreciating that you felt your experience was excellent.The entire team in their spirit to serve are delighted to learn of the positive experience they delivered to you.

Our staff dedicated in delivering exceptional services to all our guests and I am glad to know our team were able to curate a memorable vacation for you.

Your feedback is only a reflection of the commitment that every associate at the hotel has on providing the best of hospitality to our guests.

We would love to welcome you once again, in the near future, for yet another relaxing and pleasurable stay with us.

Best Wishes

AMRENDRA KARN
General Manager
gm@fernagra.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018 via mobile

I’m extremely disappointed with the service and the delay In food !
Being a regular guest I do t expect this .
You’ve broken the connection for me .
I hope you will work on that .
However Giri the server was exceptional, polite and professional. Thank you

Date of stay: March 2018
Trip type: Travelled with friends
1  Thank Buna16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPDesk, General Manager at Howard Plaza The Fern Agra, responded to this reviewResponded April 1, 2018

Dear Guest

Greetings from Howard Plaza - The Fern Agra !

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the issues you faced. We have shared your feedback with the appropriate hotel teams to ensure that these were an isolated issues that are corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Agra.


Best Wishes

AMRENDRA KARN

General Manager
gm@fernagra.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018 via mobile

Stayed here for a couple of nights to do a bit of sightseeing and found it very comfortable and safe. Great view of the Taj Mahal from the roof top restaurant /bar. Rooms are a good size and beds very comfortable swimming pool area was very nice , but the pool was freezing. I swear they but ice into it. Taj Mahal is within easy walking distance travel desk was very accommodating and arranged a driver to take five of us back to Delhi airport (5hours). Excellent restaurant just round the corner at the m hotel called tea’se me. Tuk tuk drivers no it well (80 rupees each way).overall would highly recommend this place and would happily book again

Date of stay: March 2018
Trip type: Travelled with family
Thank ecclesdarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPDesk, General Manager at Howard Plaza The Fern Agra, responded to this reviewResponded March 30, 2018

Dear Guest

Greetings from Howard Plaza - The Fern Agra !

Our sincere gratitude for the wonderful review about your recent stay at Howard Plaza. We are pleased that you and your family were able to enjoy the hotel & its facilities.

Appreciating that you felt your experience was excellent.The entire team in their spirit to serve are delighted to learn of the positive experience they delivered to you.

Our staff dedicated in delivering exceptional services to all our guests and I am glad to know our team were able to curate a memorable vacation for you.

Your feedback is only a reflection of the commitment that every associate at the hotel has on providing the best of hospitality to our guests.

We would love to welcome you once again, in the near future, for yet another relaxing and pleasurable stay with us.

Best Wishes

AMRENDRA KARN
General Manager
gm@fernagra.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018

rooms were clean,all amenities well maintained,good location.customer service was great and all requirements were catered to.we were frequently inquired for feedback regarding the facilities and food.The roof top restaurant was a let down with lot of mosquitoes.Otherwise everything were perfect and will love to recommend the hotel.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank prajeesh_pk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPDesk, General Manager at Howard Plaza The Fern Agra, responded to this reviewResponded March 30, 2018

Dear Guest

Greetings from Howard Plaza - The Fern Agra !

Our sincere gratitude for the wonderful review about your recent stay at Howard Plaza. We are pleased that you and your family were able to enjoy the hotel & its facilities.

Appreciating that you felt your experience was excellent.The entire team in their spirit to serve are delighted to learn of the positive experience they delivered to you.

Our staff dedicated in delivering exceptional services to all our guests and I am glad to know our team were able to curate a memorable vacation for you.

Your feedback is only a reflection of the commitment that every associate at the hotel has on providing the best of hospitality to our guests.

We would love to welcome you once again, in the near future, for yet another relaxing and pleasurable stay with us.

Best Wishes

AMRENDRA KARN
General Manager
gm@fernagra.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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