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All reviews square restaurant feel happy dahi ke kebab rooftop pool gomti nagar every staff member banquet team gulab jamun healthy food morning hours superior quality newly opened hotel comfortable property sahara hospital food festival restaurant staff are family dinner
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Reviewed October 14, 2018 via mobile

Hotel is very good and employee's are really fabulous,Room cleaning was not upto the mark,but my overall stay was good.laundry service was good Vivek did a great job with the laundry and delivered service exactly as he said. They were likewise flexible and responsive. Really appreciable.

Stayed: October 2018, travelled on business
Thank jagpravesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rajs2990, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 4 weeks ago

Dear Jagpravesh,

Greetings from Novotel Lucknow Gomti Nagar !

We thank you for staying with us during your recent visit to Lucknow.

We are pleased to note that your overall stay was good and particularly the Laundry & Delivery Service was as per your liking. However, we regret the inconvenience caused to as the Room Cleaning was not up to the mark. We have taken a serious note of he issue and initiated a corrective action to ensure that we are able to remove this irritant during all your future visits.

Looking forward to your continued patronage.

with warm regards,

Raj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2018

It is new property bang opposite to Sahara Hospital. The room was very clean, spacious with excellent view overlooking Sahara Hospital & property. Needless to say, staff was really courteous, warm and helpful. Also, food was really tasty. Overall nice and peaceful stay in Lucknow.

Room Tip: Take rooms facing Sahara property. View is really good considering the property is in city.
  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Service
Thank SwarajAnand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rajs2990, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 4 weeks ago

Dear SwarajAnand,

Greetings from Novotel Lucknow Gomti Nagar !

We thank you for staying with us during your recent visit to Lucknow.

We are pleased to note that you enjoyed your stay, cleanliness, spacious rooms, view from the rooms, staff and food.

Looking forward to your continued patronage.

with warm regards,

Raj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2018

my room very well located, enjoyed scenery, housekeeping excellent. Very welcoming staff especially Monalisa, Aditya and Ashar. They extremely professional and understand hospitality very well. Their food is very good and have a very nice gym and swimming pool. I will be be willing to stay here again and again, and people visiting Lucknow, this is the hotel of choice.

Room Tip: all rooms quiet
  • Stayed: October 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank ayisijohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rajs2990, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 4 weeks ago

Dear Ayisijohn,

Greetings from Novotel Lucknow Gomti Nagar !


We thank you for staying with us during your recent visit to Lucknow.

We are delighted to note that you liked the view from the rooms, housekeeping, team, food, gymnasium and pool.

Looking forward to your continued patronage.

with warm regards,

Raj Singh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2018 via mobile

Here comes our second and final part of the trip, Delhi to Lucknow and back to Chennai.
Before finalizing the property, we deliberated a lot about whether to stay at a river-front property (Gomti river) with one of the two well-known names or opt for Novotel which is a bit far from river-front but exactly opposite to famous Sahara Hospital overlooking a huge tree-lined park.
In the end, we decided to opt for Novotel as the rates offered were too good to leave, and proactive communications that we had with Ashwani and Divyansh from Hotel Room Reservations team made it easy. They also agreed to consider our request of specific kind of room, especially one overlooking the park.
When we reached there on 2nd, we really liked the warm welcome and the room (with a view of the park from 2 sides of the room) was awesome, in one word.
The room was clean and decently decorated (as expected from a brand like, Novotel), decently sized (not too big but a family with 3 could be accommodated nicely with a king size bed, a writing table, and a large sofa amongst other items).
The toilet with a bath-tub was not too big but every inch of the space available was efficiently utilized and we really appreciate the brain behind it…
What we will definitely remember for years, is guest service by each department and taste of food being cooked at their restaurant.
The personal touch, without being obtrusive, in every aspect of guest service is definitely commendable. Each of us including my kid daughter felt the ‘personal touch’ was not a mechanical one!!!
We initially had some questions on the room being allotted to us and different departments co-ordinated amongst each other & resolved everything to our satisfaction in a jiffy and we never had to ask them about the same during our entire stay!!
We were also amazed when Aditya (who helped us with our luggage during both check-in and check-out) politely refused to accept any Tips as that is against Novotel policy. Respect…
Our questions on Lukcnow and different visiting places were answered by Front Office team and they were really helpful.
While one of the major reason of visiting Lucknow (apart from visiting historical places and buying Lucknow Chikans!!!) was definitely to try the local cuisine in some of the famous restaurants, however we have to admit here that Deepak (Outlet Manager) with his chefs and teams cook so many different varieties of Lucknow specialties (in an open restaurant with hygienic kitchen) that we ended up eating at the restaurant much more than we initially planned (kind of difficult to believe we actually skipped visiting some of the famous restaurants which were there in our Bucket List, so that we could continue to eat in the restaurant in the hotel!!!).
As a complete ‘food loving family’, we will definitely remember the experience in the restaurant of the hotel with ever-smiling Deepak, and his entire team (the chefs are really great even in Thai food as well!!) for years to come…
On the day of leaving, Ashwani was kind enough to extend our check-out by few hours as our flight was in the late evening and we really appreciate the same.       
Thank you Novotel Lucknow team. You all definitely help us to feel famous “Lakhnawi Tehzeeb and Nafasat”.
Hope to visit again, possibly to buy few more Lucknow Chikans once again and visit the restaurant too once again...      

Stayed: October 2018, travelled with family
Thank sanjoydalal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rajs2990, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 4 weeks ago

Dear Sanjoydalal,

Greetings from Novotel Lucknow Gomti Nagar !

We thank you for staying with us during your recent trip to Lucknow.

Further, we are overwhelmed with your appreciation and the detailed review of our hotel.

Patrons like you help us in reassuring ourselves that we are on the right track of hospitality and that we should continue to improve ourselves further in order to serve you better in each of your visits.

Soon, we shall be coming up with our open to sky Roof Top restaurant which you can enjoy in your next visits to Lucknow.

Our team is our strength and they are overwhelmed with your praises.

Looking forward to your continued patronage,.

with warm regards,

Raj Singh
General Manager

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Reviewed October 6, 2018 via mobile

I had visited india for my bussiness tour & stayed in novotel lucknow, had a wonderful experience of service by mona & kashish ..thnku soo mch for making my trip so easy...see u agaain ......thanku novotel lucknow

Stayed: October 2018, travelled on business
Thank Inspire821953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rajs2990, General Manager at Novotel Lucknow Gomti Nagar, responded to this reviewResponded 4 weeks ago

Dear Son N,

Greetings from Novotel Lucknow Gomti Nagar !

We thank you for staying with us during your recent visit to Lucknow.

We are delighted to know that you had a wonderful experince while staying with us and that Mona & kahish were able to make you comfortable.

Looking forward to your continued patronage.

with warm regards,

Raj Singh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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