This hotel has a very grand and impressive reception looking bright and clean. The reception staff and door men were polite and professional and very welcoming. We were on the 5th floor and only one lift worked efficiently (the other one was very hit and miss if it opened the doors). The room was clean, cool and spacious. A walk-in shower was a delight and good flow of water and nice soft towels. There were tea-making facilities but no cups. The fridge made some strange noises and had to be turned off. there were a few lights not working but they weren't vital. The beds are typical German style - very very firm with very slim mattresses, a little too hard for my bad back but I know a lot of people find these very comfortable. The first night was noisy with constant horn blowing, and dogs barking made sleep a little sparse. The second night was slightly better.
The restaurant 'Chef and I' was pleasant surroundings and a reasonable choice of dishes from Indian curries, Chinese sweet and sour, Italian pastas and good ol' English fish and chips!!
The waiter service was poor, they spent far more time on their mobile phones and chatting than tending to their customers. We found we had to ask for extras twice and the coffee was stewed and bitter. The following meal time was a little better in that the coffee was drinkable, and the food was hot. Breakfast was basic, for the Europeans there were boiled eggs, and juice otherwise it was all curried base food, which we enjoyed but it may not be to everyone's choice. But you won't go hungry there was plenty of food.
We are vegetarian anyway and I believe this helped to avoid the traditional tummy upsets that most travellers experience. The water looked pretty good and most good hotels now have filtering systems but I would still err on the side of caution and use bottled water when cleaning teeth.
Overall, the hotel was reasonable value for money with plenty of food available and choices with pleasant staff even though they would rather be busy doing other things than give the customer priority.
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- Also Known As:
- Meraden Grand Hotel