Wow! What a week in Bali at the Karma Jimbaran! We reserved a 2 bedroom villa for our family of 5. The staff at Karma Jimbaran picked us up at the airport without delay and drove us about 20 mins to the Karma. When we arrived we were pleasantly surprised that we had been upgraded to a 3 bedroom villa. The villa was beautiful, well appointed with everything you would want, and the kids loved having their own pool. The next morning we woke to a rooster at 5 AM in the village next to the Karma. Not good when we had another 5 nights to go. I called reception at 8 AM and they said when we returned from our day out they would have it resolved. When we we returned at 1 PM, I called and they informed me that they were moving us to a four bedroom villa. They picked our luggage up and moved us within 10 mins! The three bedroom was nice, but the four bedroom (villa 9) was over the top. Luke the manager personally came by to make sure it was fine. It was more than fine, it was amazing.
That night we went to dinner and left a light on in the kid's bathroom. During the day, we had heavy rains for a couple of hours (it was rainy season). That night the water bugs / moths came out in force. They were attracted to the light we had left on in the bathroom. When we returned from dinner we were surprised to find over 300 hundred moths in the bathroom. They had slipped in between the doors. Needless to say my wife (and me although I didn't show it) was a little freaked out. She called reception and within 10 mins we had 5 people and Luke the manager in our villa. It was cleaned up in no time and Luke made sure we were happy before leaving. Either one of these situations could have happened in any villa in Bali, but the way the Karma reacted was fantastic!
The remainder of our trip was uneventful and we enjoyed the Karma very much. Everyday we would come back from our excursions and the kids would swim and relax in our villa. We also had the "in villa BBQ" one night and it was excellent. They setup candles everywhere, set a nice table, and brought in a grill. There was enough food to feed several villas! The food was excellent and the price was even better.
Our breakfast was included and we took advantage every morning of the breakfast at the one restaurant on property. They offered a wide variety off the menu as well as full coffee bar and fresh juices. It was very good. In addition, Luke was walking around the restaurant talking to the guests, including us, asking how our stay was, what we were doing for the day, and if we needed anything. He was very visible and sincere in his interest in the guest.
Anytime we needed something, we would just call reception and they were there in minutes.
When we checked out, the Karma staff drove us to the airport. On our way, the reception called my mobile phone to let me know that we had left an iPod in the villa (one of the kids). They offered to drive to the airport and give it to us before we left. And they did just that!!
If you are looking for a great villa experience, I highly recommend the Karma at Jimbaran. We plan to return on our next visit to Bali.
- Official Description (provided by the hotel):
- A beautiful spacious villa product with genuine and friendly Balinese service, Karma Jimbaran offers 3 and 4 bedroom villas all with their own private plunge pool and fully self contained features including full kitchen, dining and living areas, satellite TV, Flat Screen TV and Home Entertainment Systems in each villa. Also inclusive complimentary in each villa is high performance wi-fi access and our famous kids club... as happy kids are happy parents. All bedrooms have en-suites so whether a couple, friends travelling together or families (large or small) there is enough space and privacy so you can all enjoy your time together. ... more less
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- Also Known As:
- Karma Jimbaran Hotel Jimbaran
- Karma Hotel Jimbaran
- Karma Jimbaran Bali