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“Great for kids but lacking in value” 4 of 5 bubbles
Review of Hard Rock Hotel Bali

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Hard Rock Hotel Bali
Ranked #23 of 250 Hotels in Kuta
Certificate of Excellence
Melbourne, Australia
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great for kids but lacking in value”
4 of 5 bubbles Reviewed 26 April 2012

We stayed at the Hard Rock as part of our family holiday in April with our 2 children. The kids loved the hotel’s pool and water slides and we spent most of our time here. We stayed in a premium deluxe suite which had a separate living area and separate access to the Chill out pool from our room. This was great but not sure it was really worth the extra cost (almost double normal room cost).

The rate included breakfast daily but the breakfast was a little under-whelming... The breakfast room is loud and noisy and didn’t have much choice in the way of fruit/yoghurt/cereal which is what we eat. We ended up having eggs each morning which was fine for the first few days but we ended up going out for breakfast the last 2 days just for something different.

The hotel is very large and had great facilities which is fine, but this can also be a down-side. For example, the grounds are very large and it takes ages to walk from room to pool. There are also 2 large flights of stairs to get to the pool area (not easy with 2 young children). The check-in process was long and they seem confused with our booking plus the 2 families either side of me trying to check-in.
There was also no internet in the rooms. It is 2012 – free Wi-Fi should be everywhere!!

Room service was handy to have but not the best. Twice, they forgot one of our meals and most of the time the food was luke warm by the time it arrived.
We did use the babysitting service which was great – very professional. But didn’t try the kids club as our 7 year old was happy to swim all day in the pool and use the slides.

Overall we did enjoy our stay and I must say the staff were very friendly and polite at all times. However I would think twice about staying again as I suspect we could get better value elsewhere. We did stay at another property for a few days after our stay at Hard Rock and immediately noticed the difference in service and value.

Room Tip: If travelling without kids, book the premium rooms that have access to the Chill out Pool - much qui...
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  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank satbdtmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (645)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Lake Macquarie
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 April 2012

We stayed for 4 nights, had problems checking in, took about an hour, the guy on reception really didn't know what he was doing. We travelled as a family and had requested two rooms to be interconnecting and the third to be close, they weren't, we were miles apart. We were moved the next afternoon, we expect these sort of things to happen in Bali but honestly thought the Hard Rock would be different. We had deluxe rooms, but couldn't use the balcony as it is way too small. The bed and pillows were really good.
Breakfast was OK if you like to have asian, there wasn't a great variety of western food and what there was, was always cold. Staff are very friendly. The best part of the Hard Rock is the pool area.
They have a quick entry door (which is great) near Kuta square but they lock it at 7pm.
I wouldn't recommend this hotel to friends, I think it is overpriced all round for what you get.

  • Stayed March 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank LakeMacquarieCassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
darwin
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 April 2012

Great Hotel and a Must once stay here. Although its a little pricey for what the Rooms are meaning: they are very small and standard, The rest of the Hotel makes up for it! The pool is amazing and you really don't have to leave this hotel. At night bands playing, Great bar and so much to Look at. I always visit this hotel even if I'm not staying there. I Spend a day, hire a Hut by the Pool and kick back drinking cocktails and relaze in paradise!

Room Tip: Rooms are very small.
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  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jostar13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 April 2012

Stayed here last year and really love this hotel. Staffs are very friendly &helpful. And i love the pool area!i'm sure comin back!

  • Stayed May 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank puteri_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 16 April 2012

We stayed at the hard rock hotel for 5 nights in march, It was a nice hotel the kids just loved the slides and kids water playground its a great hotel for kids. We sayed in a deluxe room the room was allright the balconys are ridiculous... too small. People there were friendly and lots to do at hotel, the only downfall about this hotel is it is way tooo expensive you carnt eat or drink there same prices as back home. The breakfast was nice and it is close to all shops, we stayed at The Bali Dynasty last year and that was awesome we will go back to the dynasty over the hard rock hotel...

  • Stayed March 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank son3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

In general I liked the Hard Rock in Bali.

The good
Service - Very good and consistently good.
Location - Very good, directly across from the beach. The beach btw is beautiful, waves are fantastic.
Pool - If you have young children this is the place for you...this pool has two slides and a beach and and and..wonderful. Spring for a cabana its worth it..

The not so good
Room - The bed and pillows were good, but the room was well frankly average but we chose the Hard Rock for the pool and the beach
Food - Ummm, honestly I have not been to a Hard Rock **EXCEPTION - Starz on Sentosa** that I really liked the food. The Lemon Ice tea was really good...

The Bad
Bathrooms - Yuck its a typical beach hotel bathroom...yuck!

...if you have stayed in any 3 Star beach hotel in any beach town USA, the Hard Rock should be in line with your expectations.

Room Tip: Don't choose a room nearest to the front of the building as the band starts up @ 7pm and goes un...
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  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rodfamadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

we took my 8 yr old grandson who suffers from ADHD to bali 2 yrs ago for the 1st time so i looked everywhere for kid friendly hotels an found this 1
all the staff knew who he was by the time we had checked in lol
if he walked away from us at any time 1 of the staff would ask him wheres ur nan an bring him to me even if i was in eye sight they asked him where he was goin
he made great friends with all the staff an the band he rocked with the band every night lol
room was old but still clean an aircon was my best friend lol
pool shuts at 9pm an locked so u couldnt sneak in lol
security is great an transport at the door within seconds
things r expensive at the hotel but it is the HARD ROCK HOTEL
they have a kids club an all the kids had a great time in the club but because my grandson has adhd i didnt put him in the club but they let him join in with them when i was with him
hotel is right across from the beach an very close to everything u need
we will go back to this hotel next time i take grandson :)

again date not right cause it doesnt go back to 2 yrs ago lol an u have to pick a date so im randomly pickin :)

Room Tip: u dont need any tips for this hotel its allll good lol
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  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nothappyPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Bali

Property: Hard Rock Hotel Bali
Address: | Jalan Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#8 On the Beach Hotel in Kuta
#16 Luxury Hotel in Kuta
#16 Spa Hotel in Kuta
#25 Family Hotel in Kuta
#40 Romantic Hotel in Kuta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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