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“Great family holiday”

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Hard Rock Hotel Bali
Ranked #21 of 252 Hotels in Kuta
Certificate of Excellence
Reviewed 9 October 2017

I wasn't sure about booking a holiday here but our family had a great time. The grounds were lovely and there were lots of things to keep all of us engaged. The only let-down for me would have been the room (clean and comfortable but just a hotel room) but the facilities made up for that. My hack would be to get the cheapest room and spend the extra money booking the pool cabanas which were fantastic. Otherwise if you want to spend time in your room try to get a ground floor unit that opens up into the gardens or pool area. The other rooms don't really have a balcony you can sit on so once the kids are in bed you can't really sit outside. It's an older hotel but very well looked after. The staff and service were fantastic, I couldn't fault it. The kids club was good too. It's a large hotel so the kids club was full of kids which makes the difference. I spoke to families who were in other hotels with bigger rooms but preferred the Hard Rock for their kids club. Close to everything in Kuta. I read some reviews before I left complaining about it being too expensive but it's fine - it's still Bali. Plenty of cheap options just out the door if thats what you're after. Our son got sick (elsewhere) and the Dr there was great too. I felt really safe and secure and we had a great trip.

Room Tip: Get a ground floor garden or pool room if you want to sit outside. Otherwise get the cheapest room a...
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 12 October 2017

Dear Sarah M,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

It's a pleasure to have read your feedback to know how much you loved what we have to offer.

Great to have received such great compliments about our people.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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159 - 165 of 5,648 reviews

Reviewed 9 October 2017

Fantastic facilities with something for everyone. The poolside cabanas were very comfy and a great way to spend the day poolside. All the staff were great but Dhany and John at The Centrestage Bar were exceptional.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank felz733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 11 October 2017

Dear felz733,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

It's a pleasure to have read your feedback to know how much you loved what we have to offer.

Great to have received such great compliments about our people. I will pass it on to the great guys at Centerstage.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017 via mobile

Didn’t really know what to expect when I booked this hotel for 2 nights. Have to say it’s cool. The entire hotel is full of Rock memorabilia as you would expect with secure access to each wing via key card. This makes for a more secure stay given its proximity to Kuta beach and the large number of thefts in the area. Room size of the standard room is decent and the bed is very comfortable. The balconies feel like an after thought as they are tiny with no ability to sit out on them. The hotel makes up for the lack of balcony space by providing a huge family friendly pool area. If you don’t have kids you can still have your privacy by renting a pool cabana for the day for $50. Hotel staff are super friendly and professional. The splash restaurant next to the pool area provides great food and good prices. If you enjoy a cocktail happy hour has 2 for 1 from 3-5pm. Breakfast is reasonable and is included in the price of the room. Live music can be found each night in the main bar as well as at the Hard Rock Cafe from 10pm onwards. Our room was located close to the main bar and we didn’t miss any sleep over the music thanks again the the secured close off of each guest wing. The Hard Rock Cafe is more expensive then the Splash cafe but certainly worth a visit. Overall we are very happy with our stay here next time we will bring the kids.

Stayed: October 2017, travelled as a couple
Thank Ronan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 11 October 2017

Dear Ronan S,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

It's a pleasure to have read your feedback to know how much you loved what we have to offer.

Nice to know you had a good stay with us. I am sure your kids will be equally excited once they are here.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Big deluxe room with 2 queen bed size. Nice big swimming pool. Near kuta beach seaside. Good for family vacation. Near to shopping area. The hotel is clean. Overall services are okay. Staffs are friendly but the receptionist team is a bit arrogant not to friendly.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ridzwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 11 October 2017

Dear Ridzwa,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

Good to know you had a good time with us.

If i may ask, do provide me more details about the reception experience you mentioned so that we can look into further improvements.
I can be contacted at (eam.bali@hardrockhotels.net)

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

good location and hotel facility is very good.
one problem only that shower bathroom for children is stuck so water inundation. I think that room looks already old and better renovate or refurbish. Breakfast buffet need to upgrade with better quality.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank trionoj2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 10 October 2017

Dear trionoj2017,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. Your feedback is highly valued and will be shared with the team.

I do apologize about the technical issues in the bathroom. We will take care of it.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

In Hard Rock hotel, you will never get bored. you can do a lots of activities in the hotel. such as watching movies on the beach. going to Rock bar in the night.(it's a great place can be relax). And the location is great. It's very convenient to walk to the Kuta beach.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JimmyCCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 10 October 2017

Dear Guest,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

It's a pleasure to have read your feedback to know how much you loved what we have to offer.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

Room is a little small and not have balcony , others are wonderful ,food is good , service is good, location is excellent, 100m away from kuta beach, walk only 2 or 3 minutes, especially the pool which is the best part of hotel,and I am sure it will provide your children good memories.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank baolatis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHRHB, Manager at Hard Rock Hotel Bali, responded to this reviewResponded 10 October 2017

Dear baolatis,

Thank you so much for staying with us at the Hard Rock Hotel Bali and for being our rock star on this trip. I will take great pleasure in sharing this with the team.

It's a pleasure to have read your feedback to know how much you loved what we have to offer.

Great to know you really had a good time.

We will be renovating our rooms early next year and renewing many of our experiences and offers. So when you visit us again the vibe will be enhanced.

Please stay in touch with us and check out our website for more value add benefits and special packages coming soon.

We shall look forward to rocking with you again.

Best
Andrew Hastie
Executive Asst Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Bali

Address: Jl. Pantai, Banjar Pande Mas, Kuta 80361, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Kuta
#7 On the Beach Hotel in Kuta
#14 Spa Hotel in Kuta
#15 Luxury Hotel in Kuta
#24 Family Hotel in Kuta
#39 Romantic Hotel in Kuta
Price Range: $197 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Bali 4*
Number of rooms: 418
Official Description (provided by the hotel):
Hard Rock Hotel Bali- However You Wanna Play It Rock 'n' roll is more than music. It's a force-a kinetic spirit that's ageless and electric. And Hard Rock Hotel Bali is a monument to that spirit, creating destinations where anything is possible. A weekend of poolside lounging by day and hotel club-crawls by night? Yes. Incredible outdoor recreation for the whole family and kids-only clubs that are actually cool? Yes. An all inclusive experience you'll never forget? Yes. Indulgent spa treatments? Yes. A mind-melting event experience? Yes. Whatever your destination, when you stay at Hard Rock Hotel Bali, you have arrived. ... more   less 
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Also Known As:
Hard Rock Kuta
Hard Rock Hotel Bali Kuta

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