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The Laguna, a Luxury Collection Resort & Spa
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Reviews (3,584)
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Reviewed 10 May 2012

Our stay at the Laguna Nusa Dua was wonderful. The beach was spectacular and there are so many pools to swim in at the property that you can have a different experience everyday. The staff was wonderfully friendly and helpful and the property was impeccably maintained. The only thing that I think needs some improvement are the menus. The menus, restaurants, room service, breakfast buffet, etc. are all exactly the same for the most part. It would have been nice to have some variety and different cuisines to choose from at the different restaurants. We were there for a week so we did branch out and head next door to the Melia Hotel for tapas. It would have been great if there was that sort of option there. Other than that, the stay was fantastic and we would recommend it to our friends.

Room Tip: The ground floor rooms/suites have balcony access to the swimming pools. Next time I think we will opt for one of those rooms so we can just jump right in from the room.
  • Stayed: May 2012, travelled as a couple
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2  Thank AmyInShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 14 May 2012

Dear AmylnShanghai,

Warmest greetings from The Laguna Resort & Spa!

We are glad to learn that you had a wonderful stay with us. This was a pleasure to read your positive feedback regarding our Resort, pools, and especially our staff which will surely boost their spirit in giving the better hospitality service for your next stay.

Thank you for the constructive feedback regarding our Food and Beverage menu. We will surely extend this advice to our FB team to make sure that we add more options on our menus to meet your satisfaction.

Once again, thank you for your feedback since we believe that this is the best way to improve our standard and we look forward to welcoming you back at The Laguna Resort & Spa.



Yours sincerely,

Mark van Leeuwen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2012

Laguna Resort was one of the nicest places we've ever stayed at. What made it so exceptional was the high quality rooms, marble bathrooms, teak floors and woodwork, Art work reflecting the country and the deck overlooking the lagoons. The room was was very clean and comfortable. Our breakfast buffet offered many choices and our morning coffee on the beach was exceptional. The pools were always clean and there were always clean towels availble nearby. The staff was one of our favorite aspects of our stay. They were beyond pleasant, always making us feel special and very welcome, always with a smile.

Room Tip: choose a suite overlooking the lagoon's. Very nice and quiet.
  • Stayed: April 2012, travelled as a couple
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1  Thank doug c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 14 May 2012

Dear Doug C,

Warmest greetings from The Laguna Resort & Spa!

This was a pleasure to learn that you like our resort, grounds, and facilities. Your positive feedback regarding our cuisine and staff is truly appreciated and we are proud that we have contributed in some small way in making your stay with us a memorable and personalized one.

Our restaurants serve wide arrays of both local and international foods that is one of the best in the island. To enhance your dining experience, they are also complimented with free Wifi access and nightly entertainment. For your kind reference of our complete culinary journey, kindly visit us on balibeyondgourment.com

This is rewarding to learn that everything we offered you met your expectation and we look forward to welcoming you back to The Laguna Resort & Spa in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager

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Reviewed 8 May 2012

Laguna Nusa Dua offers most things you'd expect in a beach resort. It's no St. Regis, but still beautifully landscaped with a variety of shallow and deep pools and a well-maintained beach amenities including cabanas.
It also offers plenty of activities if you're ADHD like me and can't do too much of sunning. Just to name a few activities offered on-site:

Bike rentals (it's a pleasant ride/jog along the boardwalk shared by all the resorts)
Sea Kayaks
Windsurfing (great conditions/prices for beginners)
Standup Paddles
Snorkle trips to a nearby island
plus Parasailing and bannan boat -type of stuff just on the beach down the road.
Good quality spas including moonlight couples massage on the beach ( although outside of the resort you can find much better prices)

For eats, the restaurants serve very nice food at competitive prices.
The resort also runs an hourly shuttle service to Bali collection, a nearby plaza/mall with much more food options and lots of beachwear shops.

The only downside of Nusa Dua in general is that it's pretty far from the rest of the action in Bali unless you're content with staying within the confines of the resort. For example, to get to Ubud it was a good 2hour cab ride. But otherwise this is a fabulous place for honeymooners or family alike.

Room Tip: Most ground level rooms have direct access to the lagoons (pools)
  • Stayed: April 2012, travelled as a couple
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2  Thank hrkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 10 May 2012

Dear Hrkim,

Warmest greetings from The Laguna, A Luxury Collection Resort & Spa, Nusa Dua, Bali.

It was a pleasure to read you favorable review on Tripadvisor.

Thank you for positive comments in regards to our resort, ground, and facilities. This is rewarding to learn that we have contributed in some small way in making your stay with us a memorable and exceptional one.

We are happy to learn that you enjoyed our outbound activities, spa treatments, and cuisines at your best and we do hope that your vivid experience with us will bring you back to our Resort in the near future.

Our resort is indeed nestled within a very serene and relaxing environment far from the hustle-bustle of busy traffic such as Seminyak or Kuta area. This condition is perfect for our valued guests who want to have a peaceful holiday.

Once again, thank you for your positive feedback and we look forward to welcoming you back at The Laguna Resort & spa whenever you return to this Paradise Island.


Yours sincerely,


Mark van Leeuwen
Hotel Manager

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Reviewed 8 May 2012

I stayed here for 6 nights with friends and it was an absolute dream. Fantastic hotel, service and the breakfast was lovely. The place itself was kept very clean and it was literally just lovely to wake up to everyday! The best feeling was coming back from breakfast, changing into your swimsuit and jumping into one of the 'laguna's' surrounding the hotel - which was literally what your balcony opened up to. Peaceful & relaxing, whether if it was on your balcony or on the beach. I would most definitely come back.

  • Stayed: June 2011, travelled with friends
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2  Thank Andita88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 10 May 2012

Dear Andita88,

Warmest greetings from The Laguna Resort & Spa!

We really appreciate your highlight regarding our resort, service, and cuisine and we are thrilled that every single aspect of your stay had lived up to your expectation.

This is pleasing to learn that you enjoyed your Lagoon Access Room that provides you with direct access to our beautiful lagoon from your balcony. This gives our valued guests a feeling that they stay in their own private island with a perfect and safe swimming condition at our lagoon.

We do hope that your impressive experience with us will bring you back to our resort in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager

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Reviewed 7 May 2012

We stayed at the Sheraton Laguna for 5 days and I enjoyed every single day there. The grounds are beautifully maintained surrounded by waterfall and lagoons. We had a lagoon Access Room which made it a treat waking up and stepping straight into the lagoon from our balcony. The room was beautifully appointed however the walkways to the rooms were in need of an update as the carpet was slightly old and had that very slight smell of mould.
The breakfast buffet was what you would expect of a Sheraton resort and will not disappoint. This hotel has beach access with plenty of sunbeds at your disposal. The rooms are serviced and cleaned regularly and free water is at your bedside morning and night also good free internet access . As typical Nusa Dua style it is very quiet and away from the hustle and bustle of Kuta. It takes about 40 minutes to get to Seminyak from the hotel and if traffic is heavy it could take you longer. There were not many children at this hotel, mostly couples or mature people. The service from the beginning to the end was what you once again expect from at Sheraton Resort, and all staff could speak reasonably good english. You will enjoy your stay at this hotel.

Room Tip: The lagoon access rooms are the best
  • Stayed: June 2011, travelled as a couple
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Thank Bonpar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thelagunabali, General Manager at The Laguna, a Luxury Collection Resort & Spa, responded to this reviewResponded 14 May 2012

Dear Bonpar,

Warmest greetings from The Laguna Resort & Spa!

Thank you for your positive feedback regarding our Resort. Kindly be informed that in 2006, Sheraton Laguna has been renamed to The Laguna, A Luxury Collection Resort & Spa, under the same management of Starwood Hotels & Resorts Worldwide.

We really appreciate your highlight regarding our Resort, its grounds and the hospitality service. This is rewarding to learn that we have contributed in some small way in making your stay with us an exceptional and memorable one.

We are happy to learn that you enjoyed your Lagoon Access room that provides a direct access to our beautiful lagoon. It is also pleasing to hear that you enjoyed the buffet breakfast and that our associates have provided you with a service that lived up to your expectation.

Thank you for recommending our Resort to other reviewers and on behalf of The Laguna family, we look forward to welcoming you back to our warmth and indigenous hospitality in the near future.

Yours sincerely,

Mark van Leeuwen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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