Excellent, smiling service. Nice room (studio with Lagoon access). The staff is so wonderful that it is very easy to feel like at home. The hotel has via its affiliates a large number of excursions to offer, perfect for solo traveler
Dear mikkok400,
Greetings from The Laguna Resort & Spa, Nusa Dua, Bali!
Allow us to firstly thank you for your time to review us on TripAdvisor.
We are very delighted to learn that you enjoyed your stay with us and we are we are most grateful for your kind words regarding our resort’s facilities and that you enjoyed your Lagoon Access Room that provides you with direct access to our beautiful lagoon from your balcony. This gives our valued guests a feeling that they stay in their own private island with a perfect and safe swimming condition at our lagoon.
Last but not least, we are grateful that you are pleased with the services rendered by our associates. Your kind words are an encouragement for our team to continuously deliver a true luxury experience to our valued guests such as yourself.
Once again, thank you for choosing The Laguna and together with our team, we look forward to welcome you back to our resort.
Sincerely yours,
Lucia Liu
General Manager
We have stayed at a few hotels in the Nusa Dua area but the Laguna we consider our stand out. The grounds are lush and wildlife abounds which we love. The pools are beautiful and clean as are the rooms. We had a pool access room which we did utilise on occassion but with so many pools it is not a necessity. The staff particularly at the restaurants are so friendly and go out of their way to assist. Our butler Suada made us feel so welcome whilst delivering a very high standard of service which seemed to come naturally to him. Thank you Suada. Breakfast at the Banybiru is fantastic. Well done to the Restaurant Manager Sukadana for delivering well trained staff and an array of choices for breakfast. Tya looked after us for breakfast with a beautiful lagoon view. Her service is outstanding and is an asset to the Banyubiru Restaurant. Thank you to the Laguna. We will be back
Dear Sandra F,
Warmest greetings from The Laguna, a Luxury Resort & Spa, Nusa Dua, Bali!
Please allow us to say our utmost gratitude to you for sharing your experience with us on TripAdvisor.
Such a pleasure to hear that you have had a wonderful time time during your stay at The Laguna recently. Thank you for kindly highlighting the things you liked best about our resort, such as the strategic location, lush ground with nature lives, lagoon access room, the 5000 square meters swimmable lagoons, variety of food and drinks in our restaurants and bar, and also the luxury service rendered by our associates namely Suada, Sukadana and Tya. I will certainly share your wonderful appreciation with them, since this is a good chance for their efforts are really recognized. And we will continuously deliver a true luxury experience to our esteemed guests.
Once again, thank you very much for choosing The Laguna as your accommodation during your visit to Bali and for your kind review. Together with The Laguna team, we look forward to welcome you back to our resort in the future.
With my kind regards,
Lucia Liu
General Manager
We have been fortunate enough to stay in many five-star resort around Southeast Asia.
Often ,the only differentiator is how the management respond when something goes wrong.
The Laguna is a magnificent beautifully designed resort with the rooms located around the giant lagoon -hence the name.
It is absolute beachfront and all of the restaurants that we dined in are exceptional- staff from the general manager to the front desk manager to the waiting staff and even the guys who pick up the towels and the fallen palm fronds greet you with a genuine smile .
Unfortunately our stay was curtailed with my wife developing kidney stones and extreme gastroenteritis -we called the in-house doctor who arriv d in 10 minutes,came with drugs ,diagnosed the problem and after two hours decided she needed to be sent to the BICM hospital which fortunately was just across the road.
She spent four nights there but the management response at the Laguna was exceptional .
After alerting the front desk manager Adi Adnyana to why my wife was no longer dining with me they moved in to full customer service mode; general manager Lucia Liu arranged for ice cream to be sent across to the hospital and free transport for myself plus making crucial phone calls to help me navigate the challenges faced when things go awry in a foreign country .
Also look out for the brilliant Anyar who gave me the best service whilst dining at the beachfront Kulkul restaurant.
All of the restaurants’ staff that I ate at during my wife’s stay in hospital seemed to know what had happened to her and couldn’t have been more helpful and sympathetic to our plight- she is still in hospital but I hope that during our last three days of our stay we will be able to enjoy this magnificent resort.
Dear gsebire,
Greetings from The Laguna Resort & Spa, Nusa Dua Bali!
First of all, we are grateful to learn that your wife has been released from hospital and certainly wish she had fully recover so can continue to experience the beautiful of Bali.
It is really warms our heart reading your high appraisal in particularly with the beautiful of resort designed, the rooms, beach front resort and the level of service rendered by our team. We are also glad that the service have exceeded your expectations.
Thank you again for staying with us and we certainly you both keep enjoy every moment with us and surely will see around.
My best regards,
Lucia Liu
General Manager
Beautiful clean hotel. Food is great (not cold as stated in previous review, 2nd March), I had the best crayfish ravioli ever at the Arwara Restaurant and a lovely meal at the buffet the night before. Staff are friendly and helpful throughout the hotel.
Yes, I was by the pool while there were a few young children making noise yesterday, however it wasn’t for long. But hay, not the staffs/hotels fault, that can happen in any hotel where parents don’t really care about others. I have been here 4 times now and can’t fault the place. It’s a lovely relaxing place to stay.
Dear Kaboodle7,
Greetings from The Laguna Resort & Spa, Nusa Dua Bali!
Our great appreciation for your stunning review on TripAdvisor that you enjoyed every time you return to your second home. We are happy by hearing your culinary experience at our restaurants and proud with the perfect food presented by team.
With your Laguna Family, we look forward to your return stay for more enriching stay and exquisite culinary experiences.
My best regards,
Lucia Liu
General Manager
The location on paper seemed great, not too far from the airport, 5 star luxury hotel less rooms than other hotels nearby and hoped not as busy as Kuta.
How wrong can you be. Screaming children, parents constantly shouting, certainly no hygiene around pool areas. Not the tranquil Bali I wanted to experience.
This is a cheap family hotel. Staff try to be really kind, but the whole place needs an uplift! Breakfast a bun fight, food tasteless, not able to get decent fruit, eggs or bread. If you like Chinese food you will be ok! Happy hour in the bars us great, but only local wine and beer included. Dinner expensive for what it is, avoid the buffet evenings, food cold and of poor quality. Classed as a luxury hotel it certainly is not 5 star by European standards.
Dear Lindleyerdington,
Greetings from The Laguna Resort & Spa, Nusa Dua, Bali!
Thank you for taking the time to write on TripAdvisor page.
First of all, I would like to sincerely apologize to you for the inconvenience you encountered whilst residing at The Laguna. We do understand the importance of fulfilling our guest’s expectations and it concerns us greatly that you have departed our shores with such negative impression.
We really appreciate your highlight on the hotel located and the service rendered by our associates. I will certainly share your review and your complimentary words to the entire team as I believe that they will feel very cherished.
At the other side, we learn that you have less than perfect experience on the whole place needs an uplift, please allow us to share that we are currently undergoing refreshing our rooms and the facilities, and hopefully we will have another opportunity to welcome you back to experience our new products. Further, your feedback regarding the quality and prices of our food has been well noted and please rest assured that we have shared your concern with our Food & Beverage Team for their review and improvement. By sharing your observations with us, you have helped us stay in touch with the needs of our guests and allowed us to have the opportunity to look into the areas where we have not delivered the standards we try so hard to maintain.
In closing we would once again like to apologize for the shortfalls. We are looking forward to welcoming you back to our resort on your next visit, please contact us directly and I will personally handle your booking , and we do believe your next visit to our resort will be enriching authentic experience.
With best regards,
Lucia Liu
General Manager
