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Reviewed November 17, 2022

My sister and I recently stayed at the Laguna Hotel in Nusa Dua for the second time. This hotel is in a beautiful setting, it isimmaculately clean and has fabulous facilities, but what impressed me the most was the outstanding customer service given by all the staff there.
Andy, Norman and the team in the Arwana Restaurant went out of their way to make my birthday meal extra special, reserving us a specially arranged table and serving us exceptional food - they even provided me a lovely birthday cake!
Also the team at the De Bale bar went out of their way to make our stay memorable, especially the lovely Lilly who remembered us from our stay in 2019, and Aprin who made my birthday special.
I would not hesitate to recommend this hotel to anyone as outstanding and hope to return in the future.

Date of stay: October 2022
    • Location
    • Service
Thank Kellydan1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded November 17, 2022

Dear Kellydan1,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

First of all, thank you for ongoing being our loyal costumer and for taking your precious time to write on TripAdvisor page. We are in pleasure to learn how you really enjoy the second visit while having birthday celebration at the resort and the associates were looked after you very well.

Your compliment has been shared to our associates include Andy, Norman, Aprin, Lilik and the team at Arwana & De Bale as mentioned.

On behalf of the team, we look forward to welcoming you back in the near future.

Kind regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 15, 2022

This review is well over due!

From the moment we arrived to the day we left, Lucia and her wonderful staff did everything possible to make our 10 days at the Laguna truly memorable. Our trip celebrated a special birthday for my wife and anniversary of when we first met. Have been to Bali many times, staying in Nusa Dua on a few occasions; the Laguna wins hands down as the best hotel on that stretch of coast line. Food, room(s), facilities, cleanliness and most importantly staff are all 5 star. Very sad to leave as were my 3 teenage kids, we'll be back!

Thanks Lucia

Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
Thank Berko_Broons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded November 15, 2022

Dear Berko_Broons,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your visit and sharing your wonderful experience on TripAdvisor.
We are utterly glad to learn that you have a memorable birthday and anniversary celebration on this recent visit.
Your very positive feedback has been shared to entire team as they will find it cherished and inspiring.

On behalf of the team, we certainly look forward to welcoming you & your family back in the nearest future to celebrate
more anniversaries to come.

Kind regards,

Lucia Liu
General Manager

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Reviewed November 13, 2022

We have just returned from an amazing holiday to Bali and Australia. Our hotel in Bali was by far the highlight of the trip!
On arrival at the hotel we were greeted with a lovely fruit drink and ice cold cloths to freshen up. After checking in we were shown to our beautiful room overlooking the gorgeous pool.
The hotel itself was immaculately clean and well cared for and the staff themselves were second to none. Although too many to mention Andy and Norman in the Arwana restaurant were kindness itself going out of their way to ensure we had a fabulous dining experience.
In the lovely relaxing De Bale Bar was Lily, Aprin, Mana, Shirin Suka and Ping…. Every single one of them went the extra mile to ensure our stay was enjoyable. There were also the lovely helpful staff around the pool every day who were happy caring and efficient.
This hotel and staff were exceptional and I can’t recommend it enough. It’s our 3rd visit here and I can’t wait to return

Date of stay: October 2022
    • Value
    • Location
    • Service
Thank 176mald
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded November 15, 2022

Dear 176mald,
Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!


Thank you for having chosen Laguna as your preference stay during your Bali holday trip and sharing your beautiful experience on TripAdvisor.
It is a pleasure to learn that you have enjoyed the resort facilities and service delivered by our associates especially Andy, Norman, Lily, Aprin, Mana, Sheren, Suka and Ping. Your kind comment has been shared to the entire team as they will find it cherished and inspiring.

On behalf of the team, we certainly look forward to welcoming you back for your 4th visit and onwards in the nearest future.

Kind regards,
Lucia Liu
General Manager

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Reviewed November 6, 2022 via mobile

The hotel is very nice, all newly renovated, more swimming pools than you can ever use and direct access to a lovely beach. Amazing spread of breakfast catering for every taste.
The highlight of our visit was the amazing staff, they could not do enough for you and they all remember your name!
A special mention must go to Lilik and Arminian - you must go for cocktails at happy hour, at De Bale bar & lounge.
Also down to the beach bar, Kulkul bar, for lunch or drinks over looking the sea. Nuaja will look after you so well.
At breakfast all the staff were amazing but Made Suardika and Ade will make you special morning Balanese juices, called Jamu,
We can’t wait to go back it was so relaxing, we highly recommend it, having stayed in two other hotels very near, this is definitely the best.

Room tip: Ask for a special rate in quieter periods.
Date of stay: October 2022
Trip type: Travelled with family
Thank Tdrewitt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded November 6, 2022

Dear Tdrewitt,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for chosen to experience The Laguna on recent Bali vacation and we extremely happy that your first stay was an enjoyable one where you love the resort, pristine swimming pools, selection of buffet breakfast, traditional jamu drink and the excellent service of our team nameli Lilik, Armini, Nuaja, Made Suardika and Ade.
Once again thank you and look forward to welcoming you back in the near future.

With kind regards,
Lucia Liu
General Manager

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Reviewed November 6, 2022

We have been coming to the Laguna for the past 20 years, this was our 10th return visit. For a resort which was built in 1991 it has always maintained high standards, beautiful gardens and now re-furbished rooms, but the best feature is its well trained and delightful staff, many of whom we have known for over 20 years and their loyalty to the Laguna is testimony to how well they are treated by management and how much they love working at this Resort. There have been some changes since our last visit (2017 due to covid etc). The Cascade Bar has been renamed and refurbished as the Bale with a snack menu and a new dinner menu. Lovely spot for a pre-dinner drink, with happy hour from 5.00 to 7.00pm. The Cornerstone Deli still operates for ice cream/cakes/sandwiches but has not yet got a new menu, which we understand is forthcoming. Banyubiru still operates for breakfast and buffett dinner when occupancy rates allow. Meals are also available at the beach bar, Kul Kul and Arwana is the main beach side restaruant offering an array of local and international dishes each evening. Special dinners, such as a Market Night on Wednesday's and Sunday Brunch are also well worth trying. The Pools are always kept clean with plenty of day beds and the pool staff are ever willing to attend to your every need such as water or fresh towels. On this occasion we stayed for 3 weeks and the hotel was low on occupancy due to its imminent closure to guests due to the G20 which will result in the entire Nusa Dua area being a high security zone.
We love coming back to this resort and greatly appreciate the fact that the staff remember us and we are acknowledged as loyal and return guests. There are so many staff members that we would like to mention, some who will be retiring soon and we may not see them again, which will be sad, as we feel part of a big family.
To the Pool staff Sudra, Suandi, Argus and Mesadi thank you for setting up our Bale Belong and keeping us comfortable with fresh towels, water and fruit. Thank you Suka for your management of the Recreation, our chats and tips on places and things to do.
The Breakfast Staff at Banyubiru, too many to mention, who all did a great job, but in particular a big thank you to Widyiani, Augstina and Sekary-anti who fussed over us at breakfast and brought us lovely fresh fruit, including our favourite mango and passionfruit. Also fond wishes to little Diah a delightful and funny young trainee. We should also mention the restaurant hostess, Dayu and Shynthia, Guest Relations.
Naturally we spent some time at the beach bar Kul Kul and the Bale and were well looked after by Yudha, Yogi, Wibawi, Venny, Alit, Nuaja Ngr, Anyar, Aprin, thank you so much.
We had dinner at the Arwana on many occasions and were pampered by Andy and Arya who went out of their way to organise dietery needs and our waitress, Sussimi. We should not fail to mention Wadi, Desa, Rosita, Muliani and Mersi, who pampared us with lovely relaxing massages which can be had in the spa or on the beach.
To our dear friends who always seem to know when we are returning and greet us at Reception, thank you Ketut Arcana and Putu Ins.
A very special thank you to our Dear Friend Dayu Murtini who we first met 21 years ago who has become a close family friend of whom we are so proud of her achievements and progress to HR Manager at the Laguna.
A special thank you to Lucia the Hotel GM for dedication to the Laguna and Marriott/Bonvoy group in keeping this Resort in its rightful ranking as one of the best beach resorts in Nusa Dua. Yes there are bigger and glossier resorts at Nusa Dua, but if you want to feel like you are in Bali and enjoy the peaceful surrounds and wonderful staff, then there is no other place.
We look forward to returning in the near future and look forward to seeing the proposed changes to the Kul Kul Bar and Arwana.
If there was to be a very slight negative, it would only be that food option are a little limited (perhaps due to a new Chef just starting and the hotel recovering after Covid). Another kitchen in the proposed new Kul Kul and Pool area might allow for my more variety and faster service.

Room tip: Ground floor if you want lagoon access or high floor for a nice view of resort and sunsets. For privacy rooms facing lagoons at the rear.
Date of stay: November 2022
    • Sleep Quality
    • Rooms
    • Service
Thank CarlSydneyAustralia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded November 7, 2022

Dear CarlSydneyAustralia,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Our utmost gratitude for your 10th return visit to The Laguna, and to know that Laguna has been your second home for the past 20 years.
We are utterly glad to learn that you have had a wonderful and enriching experience with us, have enjoyed the newly renovated De Bale Lounge & Bar, we want to thank you as well for your kind details on mentioning our other outlets such as Cornerstone Deli, Banyubiru, Kul Kul and Arwana, also for mentioning the attentive service rendered by team especially : Sudra, Suandi, Argus, and Mesadi, Suka, Widyani, Agustina, Sekaryanti, Dyah, Dayu, Shyntia, Yudha, Yogi, Wibawi, Venny, Alit, Nuaja, Anyar, Aprin, Andri, Arya, Susimi, Wadi, Desa, Rosita, Muliani, Mersi, Ketut Arcana, Putu and Dayu Murtini .
We are more than proud to share your compliment to the entire team as I believed this will make them feel honored, cherished and also will motivate them to continuously delivering an exceptional service to guest like you. Part of your feedback regarding the food variety and serving speed has been well noted for us to improve and we really appreciate it.

On behalf of The Laguna Family, we look forward to welcome you back whenever travel brings you back to Nusa Dua.

With kind regards,

Lucia Liu
General Manager

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