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Jeff C
Canada

Find the hidden secret in busy Bali

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
This property amazes me everytime we stay here. This is our 5 or 6th time here at Laguna and we come from a long ways as we are from Canada. The staff are like friends and family. Everyone walks around with a big smile and a Salamat Pa gi on the morning. Laguna is truly in the hospitality business and if something isn’t quite right they respond to it immediately. We are now planning to come again next year to this tropical paradise.
Date of stay: October 2024
Room Tip: If you have come here in the post pandemic years it is safe to say that Bali Collection is back...
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this review
Responded 3 weeks ago
Dear Jeff C,
Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!
First of all, thank you for ongoing being our loyal costumer and always return to Laguna home when you come to Bali.
It is a great please to learn that your stay once again was an enjoyable one.
On behalf of The Laguna team, we look forward to seeing you back to your home away from home.
Kind regards,
Lucia Liu
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,746)
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Reviewed September 26, 2024

My husband and I stayed here at the start of our honeymoon, and it was the perfect way to begin the trip with luxury and relaxation. We spent three nights but easily could have spent more time because of all the spaces and amenities offered. The number of different pools and lagoons is unbelievable! The resort is incredibly well designed, with beautiful paths to wander and many different spaces that feel surprisingly private for such a large resort. We never had to fight to find a lounge chair on the beach or by the lagoons, and there were many times we had a pool to ourselves! We stayed in a room with lagoon access, which we highly recommend. Having access to the beach as well makes this a perfect location. We caught the sunrise over the ocean and loved being able to wander down the beach in either direction (not to mention float in the surprisingly calm water). We also loved exploring all the restaurants and bars, each with their own style and character. We caught live performances with signature cocktails at De Bale, enjoyed beachside treats at Kulkul and lunch at the Sapphire Bar, stuffed our faces at the breakfast buffet and Indonesian dinner buffet at Banyubiru, and had an incredible chef’s tasting menu at Arwana, right next to the beach. All of the staff were so warm, welcoming, and helpful, making our stay a one-of-a-kind experience. We hope to come back someday!

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Gina P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded September 27, 2024

Dear Q2833LKginap,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your wonderful review! We're thrilled to hear that your honeymoon stay was such a memorable and relaxing experience. It’s great to know you enjoyed the variety of pools, lagoons, and our different dining options. We'll pass along your kind words to our staff, who will be delighted to know they contributed to your special trip.

We look forward to welcoming you both back in the future!


Warm regards,
Lucia Liu
General Manager

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Reviewed September 21, 2024 via mobile

Beautiful setting looking out into a lovely sandy beach kept clean of seaweed by staff. If sunbeds are reserved and haven’t been used towels are regularly removed and they will always find you one to use. The rooms are spacious and clean with bed turn out service. All staff were so friendly but special call-out to Lilik in the de bale bar who made us feel like true friends. We will definitely be back .

Room tip: Be aware of noise on the far right if the hotel where some offsite building working is taking place .
Date of stay: September 2024
Trip type: Travelled as a couple
Thank TrailBlazer628434
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded September 21, 2024

Dear TrailBlazer628434,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your wonderful feedback! We're delighted to hear you enjoyed the setting, cleanliness, and our attentive staff. We'll be sure to pass your kind words to Lilik and the team.

Certainly, we hope to welcome you back in the nearest future.

Warm regards,
Lucia Liu
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 18, 2024 via mobile

ROOMS: spacious and stylish, there is a balcony with a couch in every room. Good bathroom with a shower, all necessities are provided. Bathrobes, slippers are available in the room. There is a minibar (items there are for extra price), a kettle, drip coffee and tea bags, drinking water is also provided. You can also find big safe and scales.
LOCATION: 30min drive from the airport, direct access to the beach. You can also walk along the ocean.
FOOD: good breakfast (7-11am) is a buffet with big variety of food. Many hot options, eggs, fresh vegetables, yogurts, good fruits, pastries. Different fresh juices and cold coffee are also presented. There are also bars and restaurants in the territory - local food is everywhere good, some other dishes can be good, can be average - depends. Prices are rather high (a little bit higher even compared to average prices in this area). In bars you can catch happy hours - 2 cocktails for 1 price (one cocktail costs ~180k Rp).
TERRITORY: very green territory with different trees and flowers - so, you’ll definitely enjoy the colors there. Here live many pheasant, which is funny (I’m not sure about the type of this bird, but pls get the idea :))
POOL AREA: the hotel is surrounded by many different pools (there is also one with a salty water), so all water which you can see on photos is swimming zone, it’s cool. That’s why there are not crowds in one place.
BEACH ZONE: clean sandy beach, comfortable sunbeds (many). But depth of water in September was disappointing - there is depth approximately 70cm in a high tide period, you go further to the ocean, but depth doesn’t change. And in a 20 meter there are also shallow and many algae, so you can’t swim at all. But you can sit in the water :) In fact, good pools is the solution.
FACILITIES: good wi-fi, gym (24h) - training machines and morning fitness classes, steamed room and sauna, SPA (9am-10pm), room service 24h, ATM, doctor. There also some scheduled everyday activities: for example, fruits carving or visiting a temple on site.
STAFF: friendly and professional.

Date of stay: September 2024
Trip type: Travelled as a couple
1  Thank UlyanaInStars
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded September 18, 2024

Dear UlyanaInStars,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your wonderful feedback! We're glad you enjoyed the spacious rooms, food variety, and our facilities. Your feedback on the beach depth is valuable, and we'll look into it to enhance future experiences. We're also happy to hear that our staff left a positive impression.

Certainly, we hope to welcome you back in the nearest future.

Warm regards,
Lucia Liu
General Manager

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Reviewed September 8, 2024

My husband and I just returned after spending an incredible week with who we now call our Laguna Family! We miss everyone already and will be making plans to return. From the moment of checked in to the time we checked out we were well taken care of. We were greeted everywhere around the property by name. Our rooms were amazing and our room attendant Cahayadi took so much pride in his work everyday. The concierge staff went above and beyond as we were coming and going from hotel. Purna, Falerius, Alit and the entire crew was FANTASTIC every day and night! My favorite part about the staff is that they all are passionate storytellers . They love sharing their culture with you, it’s not only the beautiful decor throughout the resort, you feel the wonderful Balinesian/Indonesian culture and spirit throughout! An experience I will never forget! We have traveled around the world and by far this has been our BEST stay. We brought photos home to remember our favorite gifts, our new family!
Thank you Laguna for gifting us such incredible memories, time spent with you!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Meander42293556331
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded September 8, 2024

Dear Meander42293556331,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your kind feedback. We're delighted that you had such a memorable stay and felt so warmly welcomed by our team. We'll be sure to pass on your kind words to Cahayadi, Purna, Falerius, Alit, and the rest of our staff.

We're thrilled to have become your Laguna Family and look forward to welcoming you back soon!


Warm regards,
Lucia Liu
General Manager

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Reviewed September 8, 2024

My wife and I really enjoyed our 7 night stay at the Lagoona. We found the resort peaceful and relaxing it could have been because of the low occupancy while we were there. We are a couple in our 60's and this resort suited as as there weren't many family's with children, the room was very comfortable and spacious . Big thanks to Fila and Yusi for there warm welcome everyday at the Sapphire bar and I wish I could remember the name of the young tall man at breakfast he had the section inside near the egg and bacon section, excellent service and talking about breakfast one of the best we have had in Bali. The Cons, there were a couple of times the service was lacking but the staff were always very apologetic and friendly and resolved the issue quickly. Over all the staff were great always had a smile on there face and welcoming. We didn't always eat at the rest restaurant as my wife is a bit fuss and not much in the way of pasta dishes on the menu so we ate next door at there sister resort which have an Italian restaurant. We would stay at this resort again.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NickPerth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lucia Liu, General Manager at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, responded to this reviewResponded September 8, 2024

Dear NickPerth,

Warmest greetings from The Laguna Resort & Spa, Nusa Dua Bali!

Thank you for your kind feedback. We’re thrilled to hear that you and your wife enjoyed your stay at Lagoona, finding it peaceful and relaxing. It’s wonderful that Fila, Yusi, and our breakfast team made a positive impression on you.

Certainly, we hope to welcome you back for another memorable stay.


Warm regards,
Lucia Liu
General Manager

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