I’ll put this into pros and cons. We didn’t hate or love this place and for that reason we wouldn’t stay again.
️Nice big pool
️Fun slide for the kids
️Club executive room was decent. Not amazing but nice.
️Teppenyaki restaurant did a good job.
️The charge you for the kids club. I REPEAT, they charge you for the kids club. What genius came up with that? All the competitors provide a great complimentary kids club option but Grand Hyatt think they should charge for it.
️Bad customer service. Not always but the culture of this business seems to a bit miserable.
️So many staff but you can’t seem to find them.
️They tried to limit us to the Club Lounge for breakfast and staff blatantly lied that it offered the same food as the normal restaurant. Complete BS. We had to talk to a manager to get our breakfast approved to be at the normal restaurant despite staying in a “club” room otherwise they wanted to charge us for breakfast despite having prepaid for breakfast.
Not recommended for families with little kids unless service is improved and charges for kids club removed. Also the club lounge should be a bonus for being a club guest and shouldn’t mean you can’t eat breakfast at the regular buffet.
- Free Wifi
- Free Parking