We stayed at the Sanur from 8th January for 1 week. It took 5 rooms till we eventually got a smoking king size with a view not of a tree or air con units!!! The hotel is very geared up to provide care for the air flight attendants and the business meeting visitors if you do not come into this bracket you are not treat the same!! Some very rude people barging infront at the desk and the Reception staff should go onto a customer relations course because they are rude and go off to talk to the other staff and leave you waiting at the desk while dealing with your quirey! The internet usage needs a code which then people can scan over and steal your minutes which happed twice to us. The room its self is dated, the bathroom unclean and as for the towels well when you got some! they was a off grey colour which had seen better days! We ordered an alarm call which came an hour late lucky I woke early or my husband would of missed his dive, the reception said they had knocked and rang but then when asked what number room it was the wrong one! they then proceeded to ring me every 15 minutes for the next hour. We borrowed an iron and ironing board which when using the iron it blew up and gave my husband an electric stock!!! when we told the room services they just said "but we have sent you an iron" and hung up. My salad in the italian resturant had old lettece and a hair in it. And as for breakfast that is included this was like feeding time at the zoo!!!!
We will not return to Sanur beach and would not recommend if you dont like big style hotels and alot of rude people!
- Official Description (provided by the hotel):
- Charming 5 star Hotel, with two large pools located right by the beach. Magnificent lush gardens and Hotel grounds with ample choice of restaurants & shops in Resort as well as just a stroll away.Suitable for the entire family from kids to grandpa... Just 20 minutes from the International airport. There is so much activity and things to do in lovely Sanur, the preferred address in Bali. ... more less
- Reservation Options:
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- Also Known As:
- Beach Hotel Sanur
- Beach Sanur
- Prama Sanur Beach Bali