This is my second time staying with Alaya. First time was in 2014, and since then, I have been back to Ubud every year, but keep thinking going back to Alaya. This time, I did, along with my wedding party.
The resort is beautiful, the Manisan restaurant serves brilliant food, I would strongly suggest to try breakfast and dinner there. Dessert is amazing!
However, the check in process was dreadful, and rooms are not ready when we checked in after 2pm required time. The frond desk stuff seem confused and very poor communication.
In general, the resort itself is beautiful, loved every bit of it. Compare to 3 years ago, it's bigger and offers more facility. However, the expansion fell short on its staff. From ordering a meal, to check in and out, getting a taxi etc. It just felt like they are short of staff, and didn't really care at all.More
- Free Wifi
- Free Parking