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The Jayakarta Suites Bandung, Boutique Suites, Hotel & Spa
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Reviews (296)
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Reviewed December 17, 2017 via mobile

Is very interesting design and architecture for the Hotel, and The Room is comfortable and clean, the have a good view from hotel room
The pool is quite big (for adult and child)
Also the menu for breakfast is variety,,

Stayed: August 2017, travelled with family
Thank 362rickyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAKusdiaman, Manajer Umum at The Jayakarta Suites Bandung, Boutique Suites, Hotel & Spa, responded to this reviewResponded January 15, 2018

Dear Mr/Mrs 362rickyf,

We very much appreciate your comments regarding your stay at the The Jayakarta Suites Bandung. It is always a pleasure to receive positive feedback.

I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And hopefully for 5 star review for the next visit.

Warm regards,

H. Aman Kusdiaman - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 16, 2017

Originally booked a deluxe twin room and confirmed with them directly a week prior but when we arrived for check in, they say the room is sold out and no other twin rooms were available. They upgraded to a king boutique garden room, which the view was of roofes of nearby residential area. But they allow checkin earlier than the original check in time.

The smell of sewage is the first thing you notice upon opening the room. The room had a separate shower and bathtub which was convinient and strong hot water. Overall the room was comfortable, beds and pillows allowed a good night sleep. Pool view from the lobby was nice although didnt get to try it.

Breakfast was average. Which by 8.30 they were running out of glasses, choices of drinks, and bread. Flavor is just average. I had to self help myself for coffee and tea, sometimes there are servers offering and helping out to get the tea and coffee but that didnt apply to me. I came to breakfast alone and when i was helping my self to get more food they cleared my full glass of orange juice from the table (probably thinking i was done), which afterwards there were no clean glasses to be seen.

The night prior to check out we were informed we could only book a taxi just before and could not be done the night prior. When we were about to check out we asked the reception again to help order a metered taxi, but she refused to do so because of the non metered taxi that was available in the hotel - in which she couldnt confirm the availability of the driver either. A bit weird for a 4 star hotel. Because of this, it left a very unpleasant last impression. If you are travelling without a car, prepare a metered taxi call center phone number / online taxi applications to avoid the trouble.

Room Tip: Pool view would be better than garden view
  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Karina k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAKusdiaman, Manajer Umum at The Jayakarta Suites Bandung, Boutique Suites, Hotel & Spa, responded to this reviewResponded January 15, 2018

Dear Mr/Mrs Karina K,

First of all we would like to apologize for your inconvenience during stay at The Jayakarta Suites Bandung.

Immediately after receiving feedback from you we have informed the team and we make sure it will not happen again in the future. Once again represent management The Jayakarta Suites Bandung.

I reiterated apology for the inconvenience we cause you, and we hope you can give more chance to us to be able to provide the best service for you.

Warm regards,

H. Aman Kusdiaman - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 14, 2017 via mobile

Eventhough all the furniture from the lobby to the bed room so vintage but this hotel can maintain the cleanliness very well, the room spacious has balcony, little bit worried with the AC but it turns work really well, Tv channel good, and I have no problem at all with the plumbing and hot water issues,, only hard to find power socket to charging phone(need to move bedside lamp for it), the plus things also they have big pool and outdoor playground for kids, breakfast decent and taste good..and one more thing that i'm so impress and surprise is they clean up your car early morning so by the time you want to use it its so shining until the tires..so thoughtful gesture.thank you!


Stayed: November 2017, travelled with family
Thank Alula S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAKusdiaman, Manajer Umum at The Jayakarta Suites Bandung, Boutique Suites, Hotel & Spa, responded to this reviewResponded January 15, 2018

Dear Mr/Mrs Alula S,

We very much appreciate your comments regarding your stay at the The Jayakarta Suites Bandung. It is always a pleasure to receive positive feedback.

I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And hopefully for 5 star review again for the next visit.

Warm regards,

H. Aman Kusdiaman - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2017 via mobile

Stayed for a night,the hotel building is visibly old but still pretty well maintained. Breakfast was quite ok with sufficient number of dishes.
Theres a great outdoor pool and a small gym with active yoga classes.
Great worth for the price i paid. Will probably come back

Stayed: October 2017, travelled with friends
Thank misandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAKusdiaman, Manajer Umum at The Jayakarta Suites Bandung, Boutique Suites, Hotel & Spa, responded to this reviewResponded October 26, 2017

Dear Mr/Mrs Rnisandi,

We very much appreciate your comments regarding your stay at the The Jayakarta Suites Bandung. It is always a pleasure to receive positive feedback.

I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And hopefully for 5 star review for the next visit.

Warm regards,

H. Aman Kusdiaman - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2017

One of several old hotel in Bandung located on Dago, the upper region of Bandung, which has cool air and away from noisy ... great rooms, great facilities include mini market, helpful staff and great menu for breakfast
But not for the connectivity ... wifi not so good connection, prefer using modem or tethering though
Price affordable and perfect place with family cause so many kind of kids playground

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Pakdhe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HAKusdiaman, Manajer Umum at The Jayakarta Suites Bandung, Boutique Suites, Hotel & Spa, responded to this reviewResponded October 26, 2017

Dear Mr/Mrs Pakdhe H,

We very much appreciate your comments regarding your stay at the The Jayakarta Suites Bandung. It is always a pleasure to receive positive feedback.

I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And hopefully for 5 star review for the next visit.

Warm regards,

H. Aman Kusdiaman - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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