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Reviewed January 3, 2017

Its very clean and modern. There is also a front lobby and shopping centre right across the road. the only complain is that soundproof is poor. i was awoke at 3am when someone is making noise and talk loudly at the corridor. to me good sleep is very important and sound proof of the walls and doors cannot be emphasis enough.

i might consider other place due to bad sound proof.

Room Tip: get corner unit for quiet room
  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank GohJunHongI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrian S D, General Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded January 4, 2017

Dear Mr. Goh Jung Hong I,

Thank you for staying with Serela Cihampelas Hotel Bandung during your recent visit to Bandung.
Thank you for sharing your experience following your stay at the hotel and for providing us with a positive rating.
We are extremely delighted that you're satisfied with our strategic location, As many other traveller mentioned, our location is near city center, and surrounding by hang out, shopping and eating places is one of our competitive strength, we are glad that you share the same sentiment.

And also we apologize for the inconveniences you faced during your stay with us. Your comments have been carefully taken into consideration and reported to our operational department as well as our Management Team.

We look forward to having you stay with us again soon and we thank you for your gracious review of Serela Cihampelas Hotel Bandung.


Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 11, 2016

When my friends and i arrived at this hotel, we were at first a bit disappointed that the road right in front of the hotel was under heavy upgrade. So all our cabs arrived to pick us up in great difficulty. The hotel room was relatively small despite its grand entrance.

But we were very satisfied with their customer service especially the front desk, They were very polite, and friendly. One lady named Allin (or Novilla) was particularly helpful and gave us foreigners a lot of good tips as to where to visit, and she speaks English very well. Our request for room service was always attended to promptly by the hotel and it really has helped our experience in the stay.

The breakfast there for the first day was so-so but as they listened to our request, the breakfast variety got a bit more satisfactory as the days passed.

All in all a memorable and good experience.

  • Stayed: December 2016, travelled with friends
    • Value
    • Location
    • Service
1  Thank Wallace W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus S, General Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded December 12, 2016

Dear Mr. Wallace W,

Thank you for taking the time to post a review following your recent stay with us.
It is most unfortunate that you have unpleasant moments during your recent visit to our hotel because of road improvements in front of our hotel.

It is such a great pleasure to hear that you found our overall services of our Front Desk Agents are excellent. Your compliment over our friendly and courteous staff is greatly appreciated. Please rest ensured our associates will be congratulated for their good work, especially for Ms. Allin. It is always our goal to exceed every guest's expectation.

Your comment regarding our breakfast buffet has been brought to the attention of our Exc.Chef related for evaluation and immediate improvement.

Once again, thank you for writing this review. It would be our utmost pleasure to welcome you again at Serela Cihampelas Hotel Bandung.

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Reviewed December 6, 2016 via mobile

What I like most is the friendly and helpful staff especially Allin who speaks good English. She helped us to tell the driver of our rented van who does not speak English on where to bring us for the multi destination full day tour and also inform the driver where to bring us for our meals. This saved our group a lot of time and we can relax to enjoy the tour.
Rooms are clean but a bit small. Beds are comfortable. Hotel is located opposite big shopping malls with many restaurants. Convenient for shopping and having meals as we do not need to commute through the heavy traffic in Bandung.

Stayed: December 2016, travelled with friends
Thank CharlesN1481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agus S, General Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded December 7, 2016

Dear Charles N,

Thank you for taking the time to post a review following your recent stay with us.
Overall, you appear to had a wonderful stay at Serela Cihampelas Hotel Bandung.

It is such a great pleasure to hear that you found our overall services and location are excellent. Your compliment over our friendly and courteous staff is greatly appreciated. I will share your kind comments to Ms. Allin also the entire team. Indeed, this review will encourage the team at Serela Cihampelas Hotel Bandung to continuously provide best services and products to the guests.

We are also happy to know that you enjoyed the convenience of staying at our hotel, which is just within walking distance to the mall, and shopping places.

Once again, thank you for writing this genuine feedback. We look forward to welcoming you again at Serela Cihampelas Hotel Bandung for another memorable stay.

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 26, 2016 via mobile

Just to food center and fashion center, so no worry for traffic and parking.

Room quite nice and comfort, breakfast good enough for the price

The internet quite good for standart browsing and communication

Although the road development when we stay, but overall good place to stay

Stayed: November 2016, travelled with family
Thank andrie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Feby R, E-Commerce Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded November 30, 2016

Dear Mr. Andrie,

Warm greetings

On behalf of the Hotel management I would like to extend my thanks to you for having stayed in our Hotel and for sharing your experience with us in TripAdvisor. We are pleased that you have found your stay with us satisfactory but nonetheless, we will strive to improve our services and our Hotel even further for the convenience of our honored guests such as you.

We are looking forward to welcoming you again hopefully in the immediate future,

Best regards,

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Reviewed November 23, 2016

Location across Ciwalk, the rooms are not so spacious but fairly, standard breakfast, the staff were friendly and helpfull.Room is quite enough and clean.Excellent staff helped my huge group of 1 throughout the stay. We had the majority of level 5 to ourselves.

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Service
Thank Mohd Farid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Feby R, E-Commerce Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded November 30, 2016

Dear Mr. Mohammad,

Warm greetings,

On behalf of this Hotel I would like to extend my gratitude to your for having chosen our Hotel as your place to stay and for sharing your experience with us in TripAdvisor.

We are looking forward to welcoming you and your friends/colleagues again hopefully in the immediate future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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