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“Old style hotel at simpang lima”

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Hotel Ciputra Semarang
Ranked #11 of 71 Hotels in Semarang
Reviewed 2 February 2017

i was staying for one night on january 2017, stay with family, unfortunately because of the long weekend and I'm not stated that i need a non smoking room, they gave me the smoking room, i don't hv any choice, my daughter's alergy erupts all night long.
The room big enough, the bathroom also, old style hotel (90's style)
But if you had a meeting on the downtown, since this hotel lies on simpang lima, its gonna be a good choice for you, and it also connected to the mall.

Room Tip: ask for the non smoking room
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  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank nuradintyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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21 - 27 of 291 reviews

Reviewed 25 January 2017

A very comfortable stay. Hotel was clean. Food was good. Service was excellent. Highly recommend this hotel for business or personal stays in Semarang. Certainly one of the top 3 hotels in Semarang, but I like it because it is new and clean

Room Tip: New and Modern
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  • Stayed: December 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank GRfamilySFBayArea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IdaBagusArdana, Manajer Umum at Hotel Ciputra Semarang, responded to this reviewResponded 29 January 2017

Dear Mr. GRfamilySFbayArea

Warmest Greetings from Hotel Ciputra Semarang!
First of all, thank you for choosing to stay at Hotel Ciputra Semarang. Many thanks for taking the time to share your experience during your stay at Hotel Ciputra Semarang through tripadvisor.com.
We very much appreciate your compliments regarding cleanliness and our service.
Allow me to welcoming you back and serving you even better in your next visit.

Yours Sincerely,

Ida Bagus Ardana
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2017 via mobile

if you want to search good hotel at the center of semarang, i think ciputra is the good choice. of course besides the intrgration with ciputra mall, the hotel location is in simpang lima area so you just walk to the field, mall, or pahlawan street, and you will found any culinary at night. In front of the hotel also has bus stop (halte simpang lima) for BRT (trans semarang bus) and easy to access public transportation from this place.
about the room is large, clean, and comfort, also good variation for the breakfast menu. So this is the best choice when you are traveling to semarang

Stayed: January 2017, travelled as a couple
1  Thank Galih W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IdaBagusArdana, Manajer Umum at Hotel Ciputra Semarang, responded to this reviewResponded 9 January 2017

Dear Mr. Galih W

Warmest Greetings from Hotel Ciputra Semarang!
First of all, thank you for choosing to stay at Hotel Ciputra Semarang. Many thanks for taking the time to share your experience during your stay at Hotel Ciputra Semarang through tripadvisor.com.
We very much appreciate your compliments regarding hotel location, cleanliness and variation of brekfast menu.
Allow me to welcoming you back and serving you even better in your next visit.

Yours Sincerely,

Ida Bagus Ardana
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2016 via mobile

The rooms are large and has all you need, air con, kettle, hair dryer, fridge etc. the room was clean and the staff friendly and attentive. The decor could do with a bit of an upgrade but apart from this the hotel was very good. It is attached to a shopping centre which has a good supermarket and many places to eat if you don't want to eat in the hotel or go far.

Stayed: December 2016, travelled on business
Thank Jacky D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IdaBagusArdana, Manajer Umum at Hotel Ciputra Semarang, responded to this reviewResponded 22 December 2016

Dear Mr. Jacky D

Warmest Greetings from Hotel Ciputra Semarang!
First of all, thank you for choosing to stay at Hotel Ciputra Semarang. Many thanks for taking the time to share your experience during your stay at Hotel Ciputra Semarang through tripadvisor.com.
We very much appreciate your compliments regarding hotel location, cleanliness and our staff
Allow me to welcoming you back and serving you even better in your next visit.

Yours Sincerely,

Ida Bagus Ardana
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2016

The hotel is locating in the heart of the city (Simpang Lima), very convenient as a center point for traveling some area in the city. Since attached with the mall, easy to find food, as well as shopping.
The hotel a bit old, however still well manage. In the near future need to be upgrade to maintain its charm.
Food for breakfast consider not bad.
During my stayed, my next room was too noisy with the children noise until 10:30 PM. The voice was very clear since there was a connecting door within my room and the neighbour. After I complaint by phone, the hotel staff warned them by phone also.
Unfortunately after 15 minutes, the noise wasn't reduce at all. Therefore again I called for complaint. Finally the staff suggested me to move to other room. I moved to the other room in the next level at around 11:00 PM.
At the end I able to slept well, although late.

Room Tip: Facing to the 'Simpang Lima" is the best view
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  • Stayed: November 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Felix L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2016 via mobile

Pros: The hotel is quite affordable and centrally located. It is in simpang lima where you can find so many foods within walking distance. The hotel is also attached to a mall. The breakfast is ok. The spa is also ok.

Cons: cleanliness is the major issue. We find so many ants in the bathroom. The staff did not clean the room very well. The swimming pool is small, and there is no kids pool in this hotel.

Considering the pros and cons as mentioned above, I may consider returning to this hotel when I am back to Semarang.

Stayed: November 2016, travelled with family
Thank Robertus_Kusuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IdaBagusArdana, Manajer Umum at Hotel Ciputra Semarang, responded to this reviewResponded 21 November 2016

Dear Mr. Robertus_Kusuma

Warmest Greetings from Hotel Ciputra Semarang!

First of all, thank you for choosing to stay at Hotel Ciputra Semarang. Many thanks for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang and for your review of the stay.

We are concerned about your comments regarding cleanliness in the room. We will be using your information to review our operation to identify our obvious shortcomings during your stay and hope that with this information we will be able to improve our service for the future.

We would like to apologize for your disappointment and would like to assure you that we will follow up on those points.

Allow me to welcoming you back and serving you even better in your next visit.

Yours Sincerely,


Ida Bagus Ardana
General Manager

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Reviewed 29 October 2016 via mobile

Come back again for business trip for 2 days.
Room is clean and bathroom now is clean (improment from my last visit) it's great they take review in trip advisor and make improvment.
The new problem is room temperature is too cold even with aircon is off (i even make sure there's no wind come from aircon) but still cold. I think is from the alley and come to room from underneeth the door.
I don't like to sleep with aircon on so this is unconfortable for me and for some people (we like option to have room temperature to sleep)

Stayed: October 2016, travelled on business
Thank Rangga_xyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IdaBagusArdana, Manajer Umum at Hotel Ciputra Semarang, responded to this reviewResponded 31 October 2016

Dear Mr. Rangga_xyz

Warmest Greetings from Hotel Ciputra Semarang!

First of all, thank you for choosing to stay at Hotel Ciputra Semarang. Many thanks for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang and for your review of the stay.

We very much appreciate your compliments regarding our cleanliness.

We are concerned about your comments regarding room temperature is too cold. We will be using your information to review our operation to identify our obvious shortcomings during your stay and hope that with this information we will be able to improve our service for the future.

We would like to apologize for your disappointment and would like to assure you that we will follow up on those points.

Allow me to welcoming you back and serving you even better in your next visit.

Yours Sincerely,

Ida Bagus Ardana
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ciputra Semarang

Address: Jln. Simpang | PO Box 1288, Semarang 50132, Indonesia
Region: Indonesia > Java > Central Java > Semarang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 71 Hotels in Semarang
Price Range: $64 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ciputra Semarang 4*
Number of rooms: 200
Official Description (provided by the hotel):
Hotel Ciputra Semarang is a five star international hotel located just 15 minutes away from Semarang’s Ahmad Yani Airport. We are proud to call ourselves a landmark, located in retail, dining and entertainment complex on the famous Simpang Lima Square. With direct access to Ciputra Mall, the most comprehensive shopping mall in the area, we offer you everything you could ever want. ... more   less 
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