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Hotel Santika Pandegiling Surabaya
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US$21
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Reviews (246)
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Reviewed January 24, 2016 via mobile

I have been here a couple of times. Its reasonably priced and compared with other similarly priced hotel, it has more space. It is an old hotel but very well maintained so its not a problem for me. Excellent food quality and delicious as well. As an indonesian, its rare to find a hotel with tasty, original and good quality of food but Santika delivers.

Stayed: December 2015, travelled as a couple
Thank Irawan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YayanMulyana, General Manager at Hotel Santika Pandegiling Surabaya, responded to this reviewResponded February 21, 2016

Dear Irawan W,
Warmest greeting from Hotel Santika Pandegiling Surabaya,

Thank you for choosing Hotel Santika Pandegiling Surabaya as your second home during your trip to Surabaya. We proud to know that our guest have great experience during stay with us. Thank you for your compliment regarding our facilities maintained, regarding our food quality with best Indonesian taste.
Once again thank you so much for share your experience with us and we definitely look forward to welcoming you back to our hotel.

Warm Regards,

Yayan Mulyana
General Manager Hotel Santika Pandegiling Surabaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 22, 2015

No regret at all. I stayed here for 3 days -14-17 dec and enjoyed every minute of my stay here. Bed is very comfortable. Room is big and very clean. Housekeeping staff did a good job. Breakfast international plus traditional Indonesian menus and jamus (herbal drink). Enjoyed your live keroncong and singers performing live. Staff friendly, full of smile n approachable. To name a few - Hendi Bagas, Eka Firman, Yudi, Thomas (Doorman), Concierge staff Dita and Lia are all very helpful, smiling and approachable and trying their best to make guests happy. Night market just across the road from the Hotel. Tunjungan Plaza by taxi abt 10 mins. Appreciate the call for prayers from the surrounding mosques. Loud and clear but being a Muslim it's easy as we can perform our prayers without having to check the right time with reception. Distance is about 1 hour to Juanda Airport and hotel taxi cost 220,000rp and very good service. Will definitely stay here again on my next visit to Surabaya. Keep up your good service.

  • Stayed: December 2015, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank KhatijahTamby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firmanjulianto, Front Office Manager at Hotel Santika Pandegiling Surabaya, responded to this reviewResponded December 25, 2015

Dear Khatijah,
Warm greeting from Hotel Santika Pandegiling Surabaya,

We very much appreciate your best reviews about Hotel Santika Pandegiling Surabaya. We very happy to know that our guest feel the best experience during stay with us. Thank you so much for your compliment regarding all of our staff, services, products and ambiance of our Hotel.

Once again thank you so much to share your best experience during stay with us and we definitely wait for your next trip to Hotel Santika Pandegiling Surabaya.


Warm regards,

Firman Julianto
Front Office Manager Hotel Santika Pandegiling Surabaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 10, 2015

I stayed 4 nights in executive room. The room is quite small for executive class. But refers to this hotel which belong to three stars hotel, it seems ok. The hospitality of their staff was excellent. But sadly for the gym, they just provide two treadmill and two fitness bike. :(

  • Stayed: December 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ricky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firmanjulianto, Front Office Manager at Hotel Santika Pandegiling Surabaya, responded to this reviewResponded December 13, 2015

Dear Ricky W,
Warm greeting from Hotel Santika Pandegiling Surabaya,

Thank you so much for choosing Hotel Santika Pandegiling Surabaya as your accomodations during your trip to Surabaya. Thank you so much for your compliment regarding our staff services,

We would like to express our profound apologies for your inconvenience, we deeply regret that few of our facilities did not meet with your expectation.

Once again thank you so much to share your experience during stay with us and we definitely wait for your next trip to Hotel Santika pandegiling Surabaya.

Warm Regards,

Firman Julianto
Front Office Manager Hotel Santika Pandegiling Surabaya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 17, 2015

I was came early at Surabaya 09.00am, reception is very helpful to allow me get the room but I am only need to drop of my luggage and go for my job.

Breakfast are amazing, food variety is more than enough and with good taste, well done chef. solo organ its nice, she has lot of music list to play traditional and top 40. the Bossanova music with java language is brilliant. thanks to gita for let me copy the song.

Room is fine, amazing 4 bottle of complimentary. soap package better change it because easily broken if get wet.

  • Stayed: September 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank DFDamanik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firmanjulianto, Front Office Manager at Hotel Santika Pandegiling Surabaya, responded to this reviewResponded October 9, 2015

Dear DFDamanik,
Warm greeting from Hotel Santika Pandegiling Surabaya,

We very much appreciate your best reviews about Hotel Santika Pandegiling Surabaya. We very happy to know that our guest feel the best experience during stay with us. Thank you so much for your compliment regarding our services, our breakfast menu and ambiance and also our room.

It is also a pleasure for us to receive your constructive feedback and it is help to encouraged us to continuously improve quality of our facilities.

Once again thank you so much to share your experience during stay with us and we definitely wait for your next trip to Hotel Santika pandegiling Surabaya.


Warm regards,

Firman Julianto
Front Office Manager Hotel Santika Pandegiling Surabaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 25, 2015 via mobile

Nice play to stay with nice price and nice welcoming drink. Very helpful staff hotel,especially their housekeeping services. They allow us to borrow some thinga like sajadah,mukena and saroong for our praying and some other things that we forgot to bring like phone charge,etc..
Many variety of food we can enjoy when breakfast.

Stayed: August 2015, travelled with family
Thank Ibloim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firmanjulianto, Front Office Manager at Hotel Santika Pandegiling Surabaya, responded to this reviewResponded September 2, 2015

Dear Ibloim,
Warm greeting from Hotel Santika Pandegiling Surabaya,

Thank you to share your valuable time to give us your best feedback. We are delighted to know that we could deliver memorable experience to our guest. Thank you for your compliment regarding our warm services, our facilities and also our traditional variety menu.

We would like to inform you that we have program " Forgot Something Programme" we will prepare other small things that forgot to brings by guest, like praying tools, phone charger and etc. Once again thank you so much to share your experience with us and we will wait for your next visit to Hotel Santika Pandegiling Surabaya.



Warm Regards,

Firman Julianto
Front Office Manager Hotel Santika Pandegiling Surabaya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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