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Reviewed April 2, 2018

Came here with my old friend and we enjoyed very much. Have tried breakfast and dinner, the taste is very nice. Staff are polite and very helpful.
The room is average big, important is the cleanliness. The location near (i forgot the name of big mall nest to hotel) and very large.
Never thought that it is just less than 30 minutes to airport.
will recommend to my friend about this hotel.

Room Tip: city view is the best
  • Stayed: March 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tri R, Guest Relations Manager at Java Paragon Hotel & Residences, responded to this reviewResponded April 7, 2018

Dear Steve R,

Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!

Thank you for taking your precious time to write your review while staying with us

We are delighted to know that you had a pleasant and memorable stay, and that our team made you feel cared for and valued through personalized attention and care.

We look forward to welcoming you back very soon!

Kind regards,
Ratih
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

Nice place there.. And so entertaint when I on the Avenue Lounge... Ardi did a flair bartending so well... And Rika Amel serve better service... They talk with a whole heart and friendly to their costumer... And I also enjoy when I talk with Galih and Rizal... I felt so alone before, but If I when to Avenue, I felt so happy and homing.
Its a good service ever for me when I am in...

Stayed: April 2018, travelled on business
Thank Dave D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tri R, Guest Relations Manager at Java Paragon Hotel & Residences, responded to this reviewResponded April 21, 2018

Dear Dave D,

Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!

Thank you for taking your time to share your experience at The Avenue Lobby Lounge with us. We are pleased to read that you enjoyed the comfort of our bar, especially the service from our colleague. Your kind words have been conveyed to our Colleagues Rika, Amel and Ardi, they all were so pleased and motivated to see their names mentioned in your review.

Looking forward for welcoming you back again in the near future.

Kind regards,
Ratih
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

its nearby the mall, only few minutes walk to Ciputra World, even not in the central of Surabaya but still near to go everywhere (and because its far from the west of Surabaya crazy traffic!), nice accomodation, and great swimming pool.. breakfast was good too and various options.. and oh, they have a lot of food outlet inside, was curious to try Citilites dining place but it was renovated.

Room Tip: better to book deluxe room or above, the superior room is quite small.
  • Stayed: March 2018, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank imeldabie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tri R, Guest Relations Manager at Java Paragon Hotel & Residences, responded to this reviewResponded April 22, 2018

Dear Imeldable,

Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!

Thank you for your visit and we are delighted to know that you had a memorable stay with us!

We are pleased to read your kind words and compliments for the services provided during your stay. We love to read that you enjoy our location and facilities. Our citilites currently under renovation and scheduled to be open next May.

Looking forward to welcoming you back in Java Paragon Hotel and Residences Surabaya.

Kind Regards,
Ratih
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018 via mobile

Excellent Hotel if you are visiting Surabaya. Has a beatifull gym plus swimming pool. The restaurant, The Avenue, has a really good service. The food and drinks are fantastic. The staff has an expectacular service, all of them. Our prefer waitress is Rika.

Stayed: March 2018, travelled on business
Thank Guido S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tri R, Guest Relations Manager at Java Paragon Hotel & Residences, responded to this reviewResponded April 17, 2018

Dear Guido S,

Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!

Thank you for choosing Java Paragon Hotel and Residences Surabaya as your preferred destination while staying in Surabaya.

It is always a great pleasure to receive positive feedback such as yours. We are delighted to know that you enjoyed our facilities and was satisfied with our food and beverage selection. We will share your kind words to Rika and we are sure she will be pleased and motivated.

Looking forward to welcoming you back in Java Paragon at the soonest.

Kind regards,
Ratih
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018 via mobile


The hotel offers a complete package. It is located in a fairly peaceful area and close to shoping mall Ciputra. Access to anywhere is easy. The interior design of the hotel, facilities and services are also very good. And the wifi speed is great. Price/Quality is also very good.

Stayed: March 2018, travelled solo
Thank SergeV424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tri R, Director of Sales at Java Paragon Hotel & Residences, responded to this reviewResponded April 3, 2018

Dear Serge V,

Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!

Thank you for taking your precious time to write your review while staying with us.

We are delighted to know that you enjoyed your overall stay especially the location,facilities, staff, internet connection and the quality of the hotel.

We look forward for welcoming you back again in the near future.

Kind regards,
Ratih
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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