We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Recommended hotel apartment in Surabaya” 5 of 5 bubbles
Review of Somerset Surabaya Hotel & Serviced Residence

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Somerset Surabaya Hotel & Serviced Residence
Ranked #48 of 125 Hotels in Surabaya
Jakarta, Indonesia
Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Recommended hotel apartment in Surabaya”
5 of 5 bubbles Reviewed 5 February 2012

This is not the first time I stay in this hotel. I like the ambience, location, room, food and cleanliness.
The location is next to airport and city centre, room is huge and clean, the atmosphere is comfortable with many big trees around the hotel..
Wifi is free, n the lobby area without password, but need password in the room, and the speed is good enough.
I am fully recommend this hotel if you come to surabaya....

  • Stayed January 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank fajar a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

153 reviews from our community

Traveller rating
    14
    68
    52
    16
    3
See reviews for
22
8
7
103
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Any
English first
Jakarta, Indonesia
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 8 January 2012

I stayed at this hotel mainly because it was closely located to my customer's place. I stayed at one of the Standard, non-smoking room. Overall the room was okay for me. it provided with coffee maker and safe deposit box. They provide two small bottled mineral water and two small bottled green tea for compliment daily. The bed was comfy enough, but not too clean. Few remaining stains on the bed sheet.. The toilet was clean. But the shower had rusty colors, although it's not affecting the smell of the water. One of the towel provided for me had brownish stained on it. So better check your towel thoroughly before use.. The breakfast was delicious for me, lots of variety and taste good. So, I do recommend this hotel. It's rather far from city center, but you can order taxi from the lobby..

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank miu85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 28 July 2011

I stayed many time in this hotel whenever my favourite place is fully book. The room is slightly outdated especially bathroom equipment and smelling of cigarette all over the place.

Hotel facility is standard and considered not good enough for 4 star.
The good thing of this hotel is variety of food for breakfast and the location where close to highway.

Room Tip: try to get Non smoking room if you are non smoker
See more room tips
  • Stayed June 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Crashbandicot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 22 December 2010

We needed to stay in an apartment so we could meet easily in the hall. This was a place that was about 20 minutes to the business meeting location that we had to attend. We had 3 rooms which was just nice for the 3 of us. I was with 2 other female colleagues. They had to share a common bathroom while I had the ensuite master bedroom. We did not use the kitchen but it appeared sufficient for cooking. The place looks nice on photo but its age is very obvious in reality. Certain floors appear to have been refurbished but not the floors which we stayed on. The tvs could be bigger and flatter. It would also be useful if we did not have to call for iron, iron board, dryer and adapter. These should have been provided. No internet wifi in the apartment but free at the hotel lobby area. Otherwise, we found the place sufficient, the personnel friendly, the breakfast reasonably good and the location about right for us (from the airport about slightly more than half an hour, and there are restaurants just next to the hotel).

  • Stayed December 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Discerning78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 13 October 2010

paid in cash for 4 nights,deposit of 500.000irp also required,no probs! Drinks at the bar ater dinner out,were told don't pay we'll book to your room! Next night at hospital with wifes mother,hotel rings and ask's us where we are as drinks overtook room deposit,could we come back right now and fix up this HUGE anomaly(still had 2 nights to go) Absolutely outraged,tried to pay bar tab and then be told come back to hotel now to pay bar bill.Rooms and hallways reek of smoke and lifts smell of sewerage??Normally stay at shangri la.but went here for proximity to mother in laws house as she had a stroke recently!! Will never go back!!!!!

  • Stayed October 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank andwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
somersetsby, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review, 30 May 2011
Thank you for your feedback.

We read with much concern about the unpleasant experience you encountered during your previous stay with us. We do encourage our guests to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are being addressed promptly with the objective of making his/her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience. Could you please contact me at +62 31 732 8738 so that we can take remedial action to ensure incident like this will not happen again? Thank you.
Andrew Mah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Surabaya hotels

Jakarta
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 12 July 2010

Stayed here for 5 days for business. Hotel is OK with clean rooms, friendly staff . Fitness room small but relevant items are available
no CNN on TV
Heavy smoking in bar (where footbal was on large screen) but no non-smoking space was available.
Internet connection not 'strong' enough for skype sessions (even without video)
Restaurant is below par but going out of hotel to find food, you need to travel: location is on outskirts of town, not an interesting area

  • Stayed June 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank djcbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surabaya
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 21 May 2009

Although this hotel was built in the 90's, it has an outstanding maintenance.. The hotel has a good value as well, located near many golf courses and food festivals all over Kupang Indah.. In conclusion, Somerset hotel has a convenient location and amenities..

  • Stayed October 2008, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Titov888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Surabaya hotels
1.4 km away
Java Paragon Hotel & Residences
4.3 km away
Novotel Surabaya Hotel and Suites
1.5 km away
Rich Palace Hotel Surabaya
Rich Palace Hotel Surabaya
#49 of 125 in Surabaya
3.5 of 5 bubbles 45 reviews
Show Prices
Show Prices
Show Prices
5.0 km away
Garden Palace Hotel
Garden Palace Hotel
#43 of 125 in Surabaya
3.5 of 5 bubbles 244 reviews
2.8 km away
Singgasana Hotel Surabaya
Singgasana Hotel Surabaya
#37 of 125 in Surabaya
4.0 of 5 bubbles 155 reviews
3.7 km away
Mercure Surabaya
Mercure Surabaya
#19 of 125 in Surabaya
4.0 of 5 bubbles 593 reviews
Show Prices
Show Prices
Show Prices

Been to Somerset Surabaya Hotel & Serviced Residence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Somerset Surabaya Hotel & Serviced Residence

Property: Somerset Surabaya Hotel & Serviced Residence
Address: Jln. Ambengan Raya, Surabaya 60139, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Surabaya
#24 Spa Hotel in Surabaya
Price Range (Based on Average Rates): $
Hotel Class:4 star — Somerset Surabaya Hotel & Serviced Residence 4*
Number of rooms: 385
Official Description (provided by the hotel):
Somerset Surabaya Hotel & Serviced Residence is managed by Ascott International, a member of The Ascott Group. Strategically nestled in prime city locations, Somerset Surabaya Offers a seamless blend of comfort and convenience, showcasing contemporary decor and modern amenities. Its friendly services are delightfully infused with local culture. Savvy executives who enjoy good living will embrace the location and facilities of our residence. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, HotelTravel.com, Travelocity.ca, Priceline, Asiatravel.com Holdings and Booking.com so you can book your Somerset Surabaya Hotel & Serviced Residence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Somerset Surabaya Hotel And Serviced Residence
Somerset Hotel Surabaya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing