We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasant hotel in a rather uninspiring city”
Review of Mercure Surabaya

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Surabaya
Ranked #30 of 136 Hotels in Surabaya
Reviewed 29 May 2012

I stayed here on the way between visiting Bromo and flying to Lombok. The hotel looks good but was a bit sterile for my liking. The room was excellent and comfortable after two nights in basic accomodation (see Arabica Guest House review).

Bit disapointed with the service at the pool bar and was glad I wasn't here for more than a night. Can't complain much though, if you need to stay in Surabaya then you could do much worse.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jtb105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugito A, General Manager at Mercure Surabaya, responded to this reviewResponded 9 August 2013

Dear Sir / Madam,

I would like to thank you taking time to complete our guest comment following your recent stay at Mercure Grand Mirama Surabaya.

We were sorry to read that your experience did not meet up to your expectation. Your feedback is very valuable to us as it helps us improve the quality of our service to better meet your needs. Your comment has been addressed to our Recreation Manager for improvement action.

I hope we will have the pleasure of welcoming you again soon in Mercure Grand Mirama Surabaya.

Sincerely Yours,

Sugito Adhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (702)
Traveller rating
Traveller type
Time of year
Language
  • More languages

356 - 362 of 702 reviews

Reviewed 24 May 2012

Nice friendly Hotel, well equipped compact gym, pool area nice. Good Wi-Fi !! All the staff helpful and friendly, especially the smiling breakfast staff...

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MickCPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budi W, Manager at Mercure Surabaya, responded to this reviewResponded 7 June 2012

Dear Mr. Mick,

Greeting from Mercure Surabaya,
Thank you very much for your valuable comment, we welcome you for your next visit.


Best Regards,

Budi Wahjono
Executive Assitant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2012

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FandyW
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sugito A, General Manager at Mercure Surabaya, responded to this reviewResponded 9 August 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 16 May 2012

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Frans-Denpasar
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sugito A, General Manager at Mercure Surabaya, responded to this reviewResponded 1 September 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 April 2012

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank devidevina
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sugito A, General Manager at Mercure Surabaya, responded to this reviewResponded 2 September 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 April 2012

We have stayed for 2 nights.The room was not so big. breakfast could be better. However convenient location and staff was very helpfull

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank fedupi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugito A, General Manager at Mercure Surabaya, responded to this reviewResponded 2 September 2013

Dear Mr. Fedupi,

I would like to thank you for choosing Mercure Surabaya during visit in Surabaya City.

We were delighted to know that you had an exellent stay with us and particularly value our hotel. Your comment on the services provided by our staff are most gratifying and has been shared to the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon in Mercure Surabaya.

Yours Sincerely,

Sugito Adhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2012

The hotel is in a good location, easy to get anything from nearby.

I had a fast check in into a smoking room which I requested but a bit surprise that the room is really smells cigarette(I guess I cannot expect more from a smoking room). The room is quite okay, some areas that bothers me though, the locations of the writing table is right in the middle of the way, bad room smell, no view at all from my room (315), the bathroom is not that clean cos I saw some long hairs on the floor and I know it's not my hair since I have a very short hair, there is a red spot on the bed sheet(thank God I slept only on one side of the bed while the spot is on the other side of the bed), the room is a bit dark, it's not really healthy for reading, many of the staff were relaxing on the bar couch near the lobby in the night maybe because it's already late but was it supposed to be like that? also there were a weird access to the spa cos it's hidden somewhere above the swimming pool. nobody told me the facility of the hotel only the reception told me where to go for breakfast, maybe if I would have known more, I could use some of your facilities. The luggage service is quite a bit slow because from the moment I called for luggage down until I went to the reception for check out, until I was at the drop off area, I still have to wait. Perhaps it's the check out time so maybe they are overwhelmed. These are the things that I would not expect from Mercure Brand.


But there are some good things also,
The staffs are friendly, nice, and helpful, fast check in, good appearance staff, great location, good and polite security.

Will be back to Surabaya definitely but not sure with the experience I had I would go back to Mercure, maybe another time.

Room Tip: better look for high floor, you will get view
See more room tips
  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Penyelamamatir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugito A, General Manager at Mercure Surabaya, responded to this reviewResponded 2 September 2013

Dear Ms. Herke,

I would like to thank you for choosing Mercure Surabaya during visit in Surabaya City.

We were very sorry that you had experience as not expected by you.
Your comment on the services provided by our staff are most gratifying and has been shared to the whole team and the manager concerned.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon in Mercure Surabaya.

Yours Sincerely,

Sugito Adhi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Surabaya hotels
0.8 km away
Grand Darmo Suite by AMITHYA
Grand Darmo Suite by AMITHYA
#18 of 136 in Surabaya
402 reviews
0.6 km away
Artotel Surabaya
Artotel Surabaya
#9 of 136 in Surabaya
513 reviews
1.7 km away
Hotel Santika Premiere Gubeng
Show Prices
Show Prices
Show Prices
3.2 km away
Fairfield by Marriott Surabaya
1.2 km away
Novotel Surabaya Hotel and Suites
2.8 km away
Java Paragon Hotel & Residences
Show Prices
Show Prices
Show Prices

Been to Mercure Surabaya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Surabaya

Address: Jl. Darmo 68-78, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Surabaya
#17 Spa Hotel in Surabaya
#18 Luxury Hotel in Surabaya
Price Range: $45 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Surabaya 4*
Number of rooms: 257
Official Description (provided by the hotel):
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, ACCOR, getaroom.com, Hotels.com, Travelocity.ca, TripOnline SA and Cancelon so you can book your Mercure Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Surabaya Hotel Surabaya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing