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“Friendly but needs attention, also a lot of street noise” 3 of 5 bubbles
Review of Swiss-Belinn Batam

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Swiss-Belinn Batam
Ranked #23 of 99 Hotels in Batam
Western australia
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Friendly but needs attention, also a lot of street noise”
3 of 5 bubbles Reviewed 18 August 2011

I stayed here last week and unfortunately, the rooms let this hotel down. The lipstick of previous guests on the pillow cases put me in an unfortunate situation. The towels were old, stained and some had holes. On one occassion, i returned to my freshly made room and found the coffe and tea bags left on top of the toilet. Why the cleaner would take them into the bathroom is a worry.
The bathroom could be cleaned better.
Breakfast was sufficient, the room service and mini bar prices were acceptable. 2 bottles of water daily were appreciated.room was quite small, carpet frayed and not quite reaching the walls which gave a bad look. The bed was comfortable enough. TV was ok, a few channels with poor reception, only a few international channels worth watching. The road noise was disturbing at all hours of the night. The pool was clean - bring your own towel.
I think better value can be found in this area.
Some lights were not working. There is no inroom safe, the

Room Tip: ask for a back room although there will be noise from the nearby school during the day
See more room tips
  • Stayed August 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank balibeli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIBBatam, Owner at Swiss-Belinn Batam, responded to this review, 21 August 2011
Dear Guest,

Warm greetings from Swiss-Belhotel, Batam!

Thank you for taking the time to record your comments on tripadvisor.com following your recent stay at Swiss-Belhotel, Batam.

I do apologize for your inconvenience experience regarding cleanliness of you room and some TV channels which not working properly. We assure you that this is not the usual standard of service we would like to give to our guest. This problem has been noted and passed on to the manager concerned to avoid similar problem in the future. In the same time we do hope that your next stay will be even more enjoyable.

Once again we do appreciate receiving your feedback as it is enable us to continue our improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel, Batam.

With kind regards,

Denny Jatnika
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

162 reviews from our community

Traveller rating
    42
    60
    44
    7
    9
See reviews for
41
24
8
34
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 9 May 2011

Stayed for 3days 2night with 4adult & 3child below 5yrs.
Booked 2 bedroom apartment.
No issue in check in as we came at the time of check in.
Rooms was spacious but worn off due to years in service.
Toilet amenities is basic.
No attach bathroom for the master room but attach bathroom for the twin bed which make no sense.Toilet door in the shower cant be close and very small basin area where i cant even put my toiletries bag.
Have to ask housekeeping to remove the coffee table as it is dangerous for the kids coz the glass top is not mounted firmly and can cause it to drop and the hurt the kids.
No WiFi in the room as mention so my Mrs have to make her way to the lobby to follow-up her deadline, very inconvinent.
Pool was ok but notice no life bouy for safety in case of drowning cases as there's no life guard to monitor the pool.
No football channel, so i miz The English League. I dont understand that shop at the roadside is showing for free but not in the hotel where we pay for the comfort and luxury. Very Dissapointed.
Breakfast was ok for the rate we paying.

Good side.
Staff is friendly, helpfull and attentive.
Not far from main shopping area Nagoya Hill.
10min to Harbour Bay Ferry terminal.

I visit Batam very often and i guess that's the only time i will stay in this hotel.

Room Tip: no comment
See more room tips
  • Stayed May 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sheerkhan_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIBBatam, Manager at Swiss-Belinn Batam, responded to this review, 2 June 2011
Dear Guest,

Warm greetings from Swiss-Belhotel, Batam!

Thank you for taking the time to record your comments following your recent stay at Swiss-Belhotel, Batam.

I do apologize for your inconvenience experience ragarding apartment conditions which not up to your requirement. Your comments have been noted by our management and we are pleased to inform you that this year we are doing renovation for our 2 bed room apartment, some unit was done and we will continue for the other unit. In the same time, for your next business travel to Batam, I would like to suggest you to stay in our one bed room apartment or 3 bed room apartment. The room size is bigger and new re-furnish. We do hope that your next stay will be even more enjoyable.

Once again we do appreciate receiving your feedback as it is enable us to continue our improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Belhotel, Batam.

With kind regards,
Denny Jatnika
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Batam hotels

1 review
3 of 5 bubbles Reviewed 9 May 2011

My wife and I just came back from batam and we had stay this hotel for 1 night. I have to agree with all the reviews , the room is really small and it's not clean. The bathroom is full of water mark and hairs. The bed was so hard, you will easily froget about you laid on the mattress. you can also see the
black mark on the bed sheet and
pillows. TV is Led however the
channels were not good selections and not very clear. And best part was the hot water boiled machine, it's without the cover, But it's still working...the cups and glasses in the room are duty. Two of us only check in after 530pm and all amenities in the room are still only for one person ...
Breakfast and dinner are incl in our package. So we went down to
the cafe for our dinner around
0630pm after check in. The whole
restaurant only two guests which are my wife and I. I asked the
waiter what's our menu for tonight.
He answer " only fried rice, sir". I
know this was not for the hotel to
decide it's our travel agent who paid
And arranged for this. I also told the waiter just serve us one protion of fried rice to share and we will order other dishes from the menu.
However, two protion of fried rice arrived we have to repeat ourself to the same waiter and just feel a little bit bad when the food going to be waste.
The hotel location is ok to me. There are two big shopping mall nearby around 5 to 10 mins walk. But please be careful when you want to cross the road. There is no teffic light so the cars and motorbike won't stop and let you walk throught first.
We went to the SPA center which on the second level of the hotel. RB535,000 for 150min for two
people I think it's quite good price. Overall the treatment was not bad, my wife and I both have sleep short while when doing the facial. However before we start the whole thing you can feel the two staff are not very happy and willing to do for us maybe it's because we step in the SPA after 0930pm and we still chosen the 2 and half hour package.
On the next day morning , we went for breakfast before check out. For me I feel the breakfast the hotel
offer is good enough. Fruit, cereal, breads, juices, fried noodle and rice,
porridge, hot dishes and live station
for eggs with sausages and bacons.
My wife and I had enjoyed breakfast .however we notice something which can be improve like the cereal only served with normal milk should have skim or low fat milk. The toast machine is not use-friendly.the woste part was when I
finish toast my bread and I wants to
take some jam, I saw a big fly was
inside the kaya jam... I know it's
not someone put it inside there but
it's just make me lost my appeti
immditeitly.
Frankly I know the hotel shall be very much at this standard before I arrive or should I said even when I
confirmed the package with my
travel agent. So I didn't feel
surprise or disspoint. But for
whoever is plan for a free and easy
trip to batam, I will suggest you
avoid this place. To me hotel is the
most important things during my oversea holidays, sadly there is no mardrian oriental in batam yet but there must some nice hotel in the island already so pls try harder...

  • Stayed May 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MLee2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SIBBatam, Manager at Swiss-Belinn Batam, responded to this review, 2 June 2011
Dear Guest

Warm greetings from Swiss- Inn, Batam!

Thank you for taking the time to record your comments following your recent stay at Swiss-Inn, Batam.

I do apologize for your inconvenience experience regarding your room condition, level of cleanliness and in room facilities during your recent stay. We assure you that this is not the usual standard of service we would like to give to our guest. This problem has been noted and passed on to the manager concerned to avoid similar problem in the future. In the same time, we are doing improvement on our in room facilities including TV channel and amenities. I would like to suggest you to stay in our deluxe or executive room with bigger room and new re-furnish. We do hope that your next stay will be even more enjoyable.

Once again we do appreciate receiving your feedback as it is enable us to continue our improvement efforts. We look forward to the opportunity of welcoming you back to Swiss-Inn, Batam.

With kind regards,
Denny Jatnika
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
49 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 7 January 2011

A good hotel to stay if you are looking for economic cost. The issue was that most of the room service staff was non-English speaking so we had to face a bit of language problem. Otherwise at a low cost, the hotel was neat & clean enough which included a good decent breakfast. All Cabbies were habituated with this hotel. Rooms were not very cosy with limited space. Had no problem with guests in the room.

  • Stayed May 2010, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Dipayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wawan S, General Manager at Swiss-Belinn Batam, responded to this review, 6 January 2016
Dear Valued Guest,

Warm regards from Swiss-Belinn Batam !

Thanks you for your taking time to record your comments on tripadvisor.com following your stay at Swiss-Belinn Batam

We do appreciate and thanks you of your positive comments and have been forwarded to our staff and team for motivation

Regarding staff was non English we have informed to department concerned for review and immediate improvement

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement effort. We look forward to the opportunity of welcoming you back at Swiss-Belinn Batam. Thanks You

With kind regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 5 November 2010

I booked this hotel at the last minute as there's long weekend in s'pore and other hotels i preferred are fully booked for 3 nights. The room is very small. I mean really really small... the furnishing is quite old, the bed has some dusts and i got quite an itch after waking up. The door to the balcony is not properly sealed and we hear noises from outaide all the time. Breakfast ia not that good really needs variety. There were ants in the bread too.

  • Stayed November 2010
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AyatoKamina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wawan S, General Manager at Swiss-Belinn Batam, responded to this review, 6 January 2016
Dear Valued Guest,

Warm regards from Swiss-Belinn Batam !
Thanks you for your taking time to record your comments on tripadvisor.com following your stay at Swiss-Belinn Batam

We do apologize for the inconvenience experience during your stay. Our management is taken this matter very seriously. We have reviewed your feed backs with the departments concerned for immediate improvement.

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement effort. We look forward to the opportunity of welcoming you back at Swiss-Belinn Batam. Thanks You

With kind regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 October 2010

I put my friend up at Swiss-BelHotel at the apartment when he visited in October. Having been here about 2 years ago, the apartment has little changes in terms of decor and furniture while the apartment public space had been refurbished just recently.

We went to take a look at the hotel rooms (just for comparison's sake) and it seem like they were not only refurbished, but also enlarged the rooms by combining a few rooms to one. The decor was a lot better than before, probably because of the hotel brand name that they took. The hotel serves daily breakfast.

Because the hotel is located on the hill side, most rooms if not facing the road, faces the sea (which is awesome!). Additionally, they have a gym room that faces the awesome sea view too! When the sky is clear, you can even see Singapore.

I paid Rp30,000 (without negotiation) to a Harbour Bay taxi cab to go from the hotel to Harbour Bay Ferry Terminal, which is about 5 minutes away.

Oh, did I also forget to mention that the hotel offers free shuttle bus to Kepri Mall (the newest mall) and Harbour Bay Ferry Terminal, so that will help you save quiet a bit of $$$!

  • Stayed October 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Yeni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wawan S, General Manager at Swiss-Belinn Batam, responded to this review, 6 January 2016
Dear Valued Guest

Warm regards from Swiss-Belinn Batam !

Thanks you for your taking time to record your comments on tripadvisor.com following your stay at Swiss-Belinn Batam

We do appreciate and thanks you of your positive comments and have been forwarded to our staff and team for motivation, indeed nicely done hotel and centrally located in downtown and we often receive good comments regarding the serviced of our staff

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement effort. We look forward to the opportunity of welcoming you back at Swiss-Belinn Batam. Thanks You

With kind regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ludhiana, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 October 2010

only one thing room caring staff is not so good and the food only Italian food is available OTHERVISE VERY GOOD HOTEL BY ALL THE MEANS

  • Stayed September 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hslall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wawan S, General Manager at Swiss-Belinn Batam, responded to this review, 6 January 2016
Dear Valued Guest

Warm regards from Swiss-Belinn Batam !

Thanks you for your taking time to record your comments on tripadvisor.com following your recent stay at Swiss-Belinn Batam

We do appreciate and thanks you of your positive comments and have been forwarded to our staff and team for motivation

Once again we do appreciate receiving your feedback as it is enables us to focus our continue improvement effort. We look forward to the opportunity of welcoming you back at Swiss-Belinn Batam. Thanks You

with kind regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swiss-Belinn Batam

Property: Swiss-Belinn Batam
Address: Jl. Prambanan No.1 Jodoh, Riau Islands Province, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#6 Best Value Hotel in Batam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Swiss-Belinn Batam 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Swiss-Belinn Batam is a premier choice for both business travelers and holidaymakers alike with 84 rooms accommodation. Located right by the major commercial and business area of the Batam Island, Swiss-Belinn Batam we are approximately 30 minutes by ferry from Singapore and 20 minutes’ drive from Hang Nadim Airport.Dine in style at our inhouse café with its selection of international, Indonesian, and traditional Malay cuisine, or chill out with a drink at our pool bar. Other facilities we provide for our guests’ pleasure include an outdoor swimming pool, covered parking, laundry services, facilities for the disabled, and excellent room service. ... more   less 
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Also Known As:
Swiss-Belhotel Batam Hotel Batam

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