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Reviews (425)
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Reviewed March 5, 2017

We celebrated our 10th wedding anniversary here, nothing extravagant but just a short break from work
We loved our stay at the resort! It was a hidden gem, away from the hustle and bustle of Bintan. Even though it took an hour to get to the resort from the ferry terminal, it was a trip worthwhile!

Our room was just above the main reception and we were blessed with a great open view of the sea. The room was simple and clean. The flower and towel arrangement that greeted us was a nice touch. The food served at The Sun Moon restaurant was great tasting as well. Breakfast was good too with two different choices of dishes available on the two days we were there. We will definitely return again some day!

Tips: 1) Try getting a room in the newer blocks as they are much nicer. You might need to upgrade but it'll be worth it.
2) We didn't get to try them but there are complimentary bicycles & kayak rentals.
3) You can even fire off some fireworks in the resort vicinity if you want to!
4) Not advisable for those who wants to shop etc as the resort is far from town. Definitely recommended for those who just wants to stay in and chill!

Stayed: February 2017
Thank wancornelius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded March 7, 2017

Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

Initially, we would like to wish you all the happiness and best wishes for your wedding anniversary. We hoped that the celebration at Bintan Agro Beach Resort & Spa was a memorable one. We also would like to express our thanks for the compliments gave towards our facilities. As you said that the journey from ferry terminal seemed long as the island is almost three times bigger than Singapore but we believed that you had a great stay here.

Lastly, our team members are always ready to welcome you back for relieving yourself from stressful city life to the heaven at east Bintan coast. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 24, 2017

we got in superior room.it was nice room and spacious but the 1st night wasnt that good due to we had to call the front office many time complaint about aircon and only get to change room at 2am which is ridiculous it wasnt our fault that we didnt called front office to inform instead you keep asking the maintence people to come and they came to my room like 4 times yet you still didnt allow to change room.maybe next time after coming to the twice perhap you should change your guest room early not like me at freaking 2AM
food for breadfast was great....lunch and dinner is soso....the view is awesome.....massage is awsome too...
other than that everything was ok

  • Stayed: January 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank azkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded February 25, 2017

Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

We would like to apologize for the inconvenience that you experienced during your stay at our resort. Our Housekeeping and Front Office manager had taken note on the issue occurred to your stay and we ensure that this will not happen again in the future. On the other hand, we would like to express our thanks for the compliment towards our F&B and spa service.

Lastly, our team members are always ready to welcome you back for relieving yourself from stressful city life to the heaven at east Bintan coast. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 18, 2017 via mobile

Nice and relaxing place, good food and good facilities ... water sports available. Spa and massage are very good. Ideal for a relaxing weekend near the beach and far from everything... will come back again..

Stayed: February 2017, travelled with friends
Thank kmatrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded February 25, 2017

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

We felt great to receive your compliment and we hoped that you had really excellent weekend vacation at our resort and our team members wish to welcome you back for relieving yourself from stressful city life to the heaven at east Bintan coast. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 14, 2017

A great getaway for a quiet time 'away from it all'. Spotlessly clean rooms, but slightly 'aged', the one we had was on the ground floor, large, bright and airy, the upper floors looked smaller.
The pool area and beachfront were incredibly clean, but note, no lifeguards or attendants, children must be self-supervised ... and why not?
Breakfast simple but plentiful buffet style, the main restaurant very limited menu, again large portions but simple fare. The Restaurant on Stilts was virtually empty every night we were there and so we were inundated with staff. Menu very good with some unexpected and very good Thai style dishes. Room service a very limited concept.
But back to the main point, this hotel is 'just off' the beaten track, no WiFi, no IDD in the rooms, mobile phone reception limited, no nightclub, no disco, no theme bar ... but you have a beautiful unspoilt seafront beach seconds away from your room.
The staff are helpful but not overly so.
There are no tourist shops or souvenir vendors in the immediate area.
Taxis and transport are expensive, but who wants to cruise around when you are supposed to be relaxing?
A great place to recharge your internal batteries ... and save on your various device batteries ... switch them off!

Room Tip: Ground floor by the main pool
  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Service
Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded February 15, 2017

Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

We would like to apologize for the inconvenience happened during your stay at our resort. We did provide in-room WiFi and the guidlines were clearly provided inside the room directory. For IDD calls, you may refer to our Front Office as they could assist you on the rates and way to make IDD call. We had a music bar located inside the Sunmoon Island Restaurant which you might enjoy your drinks and karaoke. On the other hand, inside the resort there is also a souvenir shop is located next to the lobby. Our Guest Relation officers may also glad to assist you if you need any assistance on tour, boat cruise, evening city shuttle service and other excursion programs.

Lastly, our team members are always ready to welcome you back for relieving yourself from stressful city life to the heaven at east Bintan coast. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 13, 2017 via mobile

We had great wind over the weekend for kitesurfing. Food for breakfast, lunch and dinner is not so good with little options (No real healthy food). The view is nice from the restaurant.
The hotel is ok with large rooms and good facilities like TV and nice bathroom.

Stayed: February 2017, travelled with friends
Thank jpsedbiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bintan Agro Bea... R, Deputy Manager at Bintan Agro Beach Resort, responded to this reviewResponded February 15, 2017

Dear Valued Guest,

Warm regards from Bintan Agro Beach Resort & Spa

Thanks for choosing Bintan Agro Beach Resort & Spa as your previous vacation destination. We are glad to hear your comments so we may improve our performance to serve you better in the future.

We felt great to receive your 5-star compliment and we hoped that you had really excellent weekend with the perfect ambience for kitesurfers. We wish to see you again this weekend as the wind is also expected to be good kiters. Our F&B team would like to apologize for the inconvenience that you experienced on your dining experience here. Our main restaurant: Sunmoon Island Restaurant served several options of dishes from seafood, meats, vegetables. etc. If you refer to Asiana Beach Bistro which is near to the kite spot, the menu served there are simple and fast food menu.

On the other hand, we would like to thank you for your compliment towards our room and its amenities. We hoped that you already had a comfortable stay.

Our team members are always ready to welcome you back for relieving yourself from stressful city life to the heaven at east Bintan coast. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Agro Beach Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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