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“Feel like"Home''”

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Sheraton Lampung Hotel
Ranked #4 of 32 Hotels in Bandar Lampung
Jakarta
Level Contributor
1 review
“Feel like"Home''”
Reviewed 31 October 2011

When i had b'fast in Pandan Wangi, they call me by name. And when i pass the lobby they call me by name. It was really like "home",although my first time to visit Lampung and this hotel as well!Really recommended who traveller to go to Lampung. The only 5 star International hotel chain in Lampung.Bravo!Keep it up!

Room Tip: Choose the room that view to swimming pool!!!
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review, 14 November 2011
Dear Mr. Kevin,

Greetings from Sheraton Lampung Hotel.

On behalf of the team at Sheraton Lampung Hotel, I am delighted to hear that you were enjoying your stay with us. I am happy that our associates were pleasantly assisting you and hope you have a memorable experience on your first visit to Bandar Lampung. As part of our commitment, we try to create strong connection to all of our guests in every opportunity by calling their name and provide them with unique experiences while having business or leisure trip to Bandar Lampung.

We look forward to welcoming you back to our hotel and please feel free to contact me if I can be of any further assistance in the future.

Best personal regards,
Izwan Jahri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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205 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Any
English first
Singapore
1 review
Reviewed 27 September 2011

We had a great stay at Sheraton Lampung as the staff is friendly and able to furnish info to us... Room is clean... Food is nice...pool is beautiful.....Maybe can improve the Wifi service so that everyone is connected....Will certainly stay in Sheraton again..

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review, 14 November 2011
Dear Mr. Marcus,

Greetings from Sheraton Lampung Hotel.

It is with a pleasure to hear that you were having great experiences while staying with us. Thank you for your compliment on our room cleanliness, taste of food (hope you were also enjoying our local food as well), and our resort-styled swimming pool which is surrounded by lush tropical garden. For your information, we have replaced the pool chairs and pool umbrella with the brand new. At your next visit to Bandar Lampung, you will see the new look of pool facilities.

We have upgraded the internet connection at all hotel areas where all guests can enjoy free Wi-Fi at Lobby, Bar, Restaurant and swimming pool, so you can always stay connected with your business partners or relatives at anytime. High speed internet connection is also available at all guestrooms and suites.

Once again, thank you and look forward to welcoming you back to our hotel in the near future.

Best personal regards,
Izwan Jahri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 20 September 2011

Had a really wonderful time due to the renovation of the hotel which was previously rather worn. The staff were excellent, well-groomed, very friendly and took care of the kids at breakfast and when coming from the swimming pool to the dining tables Excellent value considering the tranquility and quietness of the hotel.
Only quibble would be the lack of variety for an evening meal. Perhaps management may also want to put on some events over the weekend such as a barbeque or a particular country's fare once in a while.

Room Tip: Try and become a Starwood Preferred Guest to get additional benefits whilst staying at the hotel. T...
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JackBarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review, 15 November 2011
Dear Mr. JackBarr,

Greetings from Sheraton Lampung Hotel.

It is delighted to hear that you and family had a wonderful time at Sheraton Lampung Hotel. Indeed, our resort-styled hotel located in the heart of Bandar Lampung city and surrounded by lush tropical garden and blue swimming pool offer a sanctuary experiences for you and family.

I am happy to hear that our associates provide warm and friendly assistance to you and family. In addition to your feedbacks, we have been creating weekly Saturday Night BBQ Dinner by the pool offer selection of appetiser, fresh seafood, grill, meat, chicken, vegetables and much more. In addition, guest also can enjoy live music performances in The Lobby Straits Bar every evening from Monday to Saturday while enjoying the cocktail and mocktail.

Thank you for your recommendation to TripAdvisor visitors on Starwood Preferred Guest (SPG) membership which all members can enjoy free nights stay and more at all participating Starwood Hotels & Resorts around the world.

Mr. JackBarr, we are looking forward to welcome you and family in the near future to explore the beauty of Lampung Province. Please do not hesitate to contact me personally if I may offer you any assistance prior to your arrival.

Thank you and warm regards,
Izwan Jahri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
Reviewed 9 August 2011

We had a great stay at the Sheraton, the staff made finding your way around a sometimes confusing city very easy. We would certainly recommend staying here.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review, 15 November 2011
Dear Mr. Dan B,

Greetings from Sheraton Lampung Hotel.

I am delighted to hear that you had great experiences with us during your visit to Bandar Lampung. As our commitment to all of guests, we would like to make every stay is unique and provide assistance at any possibility we can. Believe you had a great time as well while exploring the wave at Tanjung Setia Beach, the paradise for Surfer at West Lampung.

Once again, thank you and we look forward to welcoming you and your friends back to Lampung, to explore the Tanjung Setia Beach, a paradise for Surfer.

Warm regards,
Izwan Jahri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jakarta
1 review
Reviewed 5 July 2011

Sheraton Lampung Located strategically in the heart of Bandar Lampung city, easy to access, very comfort to say , choose garden terrace room if you really like to swim especially if you bring your kid. Their staff their also helpful to give you clear direction and guidance to the place that you want to go.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bernadettekelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review, 28 November 2011
Dear Ms. Bernadette Kelly,

Greetings from Sheraton Lampung Hotel.

I am pleased to introduce myself to you, I am Izwan Jahri, the new General Manager of Sheraton Lampung Hotel. And, I am delighted to hear that you were enjoying your stay with us. Thank you for your compliment to our associates. What make us unique is our associates here at Sheraton Lampung Hotel and truly happy that you have been experiencing great service from our associates after last 12 years not staying with us.

Please feel free to contact me if the time will bring you back to Bandar Lampung, and we are happy to assist you.

Warm regards,
Izwan Jahri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 13 June 2011

When i first came to Lampung in December 2010, i stayed at the Sheraton and was slightly disappointed.
Being a Starwood client, i wanted to try again and i am pleased i did. Some major improvements to be mentioned such as the breakfast. Good variety, good and tasty dishes: really enjoyable to start the day! I have also noticed some new details in the lobby which make a real difference! Seems like the hotel is now alive.
I'll be back there within 6 months and look forward to seeing more of those changes...

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WTraveller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review, 28 November 2011
Dear WTraveller9,

Greetings from Sheraton Lampung Hotel.

I am regret to hear that you had unpleasant experience on your 1st visit in December 2010. Here, I am pleased to introduce myself to you as new General Manager of the hotel. I am happy as well to hear that you had a wonderful time on your second visit. Delighted as well to hear that you had an enjoyable breakfast at our Pandan Wangi restaurant which is offering a variety of International and traditional flavour. Now, all guests also can enjoy live music performances at the lobby every Monday to Saturday evening and make the lobby ambiance even more lively. On your future visit, you may enjoy the brand new of swimming pool chair and umbrella where you can enjoy your owned relaxation.

Thank you and please visit us again, and I will be happy to meet you personally for a coffee or tea.

Warm regards,
Izwan Jahri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2011

Seems like they successfully improve this hotel. Nice and pleasant staff, room design and function is very cozy. Well, maybe the only lack things at room is lighting; since there will be not enough light if you'd like to read for a bit long. The bed is nice too, it makes our sleep really comfortable. In room service is really fast, and restaurants in the hotel provide various delicate foods. Their spread for breakfast also complete and delicious. And, when it came togo to airport, they'll provide a transportation for you with an affodable price (cheaper from taxi service from airport to hotel if you're travelling alone). Overall, really satisfied with this hotel. I'll definitely go back there.

Room Tip: Choose 2nd or 3rd floor room with view to the pool
See more room tips
  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OQ_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan_Jahri, General Manager at Sheraton Lampung Hotel, responded to this review, 28 November 2011
Dear OQ,

Greetings from beautiful Lampung.

My apologies for delay response to you and I am pleased to introduce myself to you as the new General Manager of Sheraton Lampung Hotel. Thank you for your compliments to our hotel on your last experience with us and we are pleased to hear that you had a wonderful stay with us. With resort-styled hotel in the heart of Bandar Lampung, we try to provide a sanctuary environment in day and night to all of guests in overall atmosphere. Our guest may enjoy a reading pleasure in the room as we provide desk lamp and sofa lamp, however, thank you for your comments, and we will ensure to provide better lighting in the room on your upcoming visit.

Our bed is a Sweet Sleeper Bed, a Sheraton Bed standard, so you will enjoy great same sleep experience at any Sheraton in the world. Thank you as well on your compliments on our Food & Beverage service as overall experience.

As always, we offer best value of money at any possibility including accommodation, food & beverage, transportation as well as service quality from the warm associate.

We are looking forward to welcome you back to our hotel in the near future.

Best personal regards,
Izwan Jahri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Lampung Hotel

Property: Sheraton Lampung Hotel
Address: Jl. Wolter Monginsidi no. 175, Bandar Lampung 35401, Indonesia
Region: Indonesia > Sumatra > Lampung > Bandar Lampung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Bandar Lampung
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Lampung Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
Sheraton Lampung Hotel is perfectly situated and surrounded by natural tourist attractions offers an unforgettable stay. Explore the most inviting tourist destinations in Lampung, the Way Kambas, is the Elephant Training Centre, The Way Kanan Nature Reserve, Krakatau Islands and Tanjung Selaki Beach and are just a few to name it.A member of Starwood Hotels & Resorts Worldwide Inc., Sheraton Lampung Hotel features 110 rooms and suites, each with the Sweet SleeperTM Bed and High Speed Internet Access with panoramic views of pool and lush tropical gardens. 7 Suites, which feature a living room with sofa, kitchen, dining area for four to six people. All rooms have balconies, TV cable, in-room tea and coffee making facility, in-room safe deposit box and 24-hour Guest Service Assistance. Sheraton Lampung Hotel offers a wide range of dining options, featuring cuisines from around the world.Pandan Wangi restaurant offers an authentic Indonesian cuisine and creative international fare inside or on the terrace overlooking the free form swimming pool and landscaped gardens. A la carte service and buffet selections for breakfast, lunch and themed buffet dinner is available.The Poolside Terrace Bar is a perfect spot to have a light snack, cocktail, mocktail, cigar or a casual meal in tropical surroundings.Exchange stories with friends and business associates with an evening pleasure at The Straits Lobby Bar. Taste your favourite wine, liquor, cocktail at one of the best spots in town.Kayu Manis Patisserie is a place to explore the specialties our home made assorted cakes.At Sheraton Lampung Hotel, guest will find all of the benefits of a business hotel in a resort-style ambience, a game of tennis, mini soccer, mini golf driving range, basket ball, badminton, petanque ball, exploring botanical garden surrounding the hotel or an invigorating workout at the Fitness Centre. The hotel is fully-equipped business centre and conference facilities for up to 300 meeting participants. ... more   less 
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Also Known As:
Sheraton Bandar Lampung
Bandar Lampung Sheraton
Sheraton Lampung Hotel Bandar Lampung, Indonesia

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