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Reviewed December 17, 2015

I was staying here by accident due to flight cancellation from volcano eruption in Lombok recently. Within minutes, I was just decided to stay here since it has a nice rating and review.

The hotel is located at the center of Mataram right across of the city's park, and very close to everything, shopping mall, and great restaurants. However, despite it is located at the heart of the city, somehow the place is pretty nice to stay with some big trees just across the hotel. The room, it was very spacious, clean, and very homey. Really love what they did with the room. No complaints.

The service was very great, all staffs were very helpful and nice. Hope they keep up the good service.

The food was actually a disappointment for me. Their signature oxtail soup was not great at all. I think they need some improvement on this area. Their breakfast was just okay, just an average hotel breakfast.

Overall, this hotel was one of great options to stay when you're in Mataram with good services and location, and reasonable price.

Room tip: Request for room with pool view.
Date of stay: November 2015
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Rizkianugrah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this reviewResponded December 19, 2015

Greetings from Hotel Santika Mataram,

Dear Rizki P,

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

Thank you for your positive comment. We are happy to hear that you are enjoying staying with us.

We are much looking forward to welcome you back in the future visits. Thank you for choosing Hotel Santika Mataram - Lombok.


Best regards,

Reza Bovier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 28, 2015 via mobile

This Is My first time stay at Santika Mataram . Good price . The room Is clean near bussiness area and breakfast Is great mix western and Indonesia food . Easy to connect with wifi . The Pool are OK but the area to Open , Nice hotel to stay . My choice to stay for next bussiness trip.

Date of stay: November 2015
Trip type: Travelled on business
Thank Flowerina2429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this reviewResponded November 30, 2015

Greetings from Hotel Santika Mataram,

Dear Flowerina2429,

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

Thank you for your positive comment. We are happy to hear that you are enjoying staying with us.

We are much looking forward to welcome you back in the future visits. Thank you for choosing Hotel Santika Mataram - Lombok.


Best regards,

Reza Bovier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 21, 2015

Excellent location, in the centre of Mataram City, next to the city square. Easy to access, services such as ATMs, convenient stores, foods are in walking distance, enable you to feel authentic atmosphere of Mataram City. Spacious room with large shower, LED TVs and swimming pool available (not too big). Staffs are helpful and speak english well. Airport service available by request. All and all, good hotel to prepare yourself before explore beautiful Lombok. Recommended.

Room tip: Book early, ask for room with great view to the city's scape
Date of stay: October 2015
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Akbar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this reviewResponded October 22, 2015

Greetings from Hotel Santika Mataram,

Dear Mr. Akbar,

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

Thank you for your positive comment. We are happy to hear that you are enjoying staying with us.

We are much looking forward to welcome you back in the future visits. Thank you for choosing Hotel Santika Mataram - Lombok.


Best regards,

Reza Bovier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 20, 2015

had a chance to stayed at junior suite on October 15 '2015 . The room is nice and clean for 3 star hotel with separate living room , bed room and spacious bathroom . No Bathrobe in junior suite and provided only simple amenities .Offered small selection breakfast .

Date of stay: October 2015
Thank Sharisman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this reviewResponded October 21, 2015

Greetings from Hotel Santika Mataram,

Dear Sharisman S, Jakarta

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

Thank you for your positive comment. We are happy to hear that you are enjoying staying with us.

We are much looking forward to welcome you back in the future visits. Thank you for choosing Hotel Santika Mataram - Lombok.


Best regards,

Reza Bovier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 6, 2015 via mobile

Nice hotel, food very good. Rooms clean and well maintained good variety of tv channels. Happy to stay here again. Although rated as a three star hotel I would say it is at the top end of the rating. Handy to town centre. Staff friendly and very welcoming

Date of stay: October 2015
Trip type: Travelled on business
Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SantikaMataram, General Manager at Hotel Santika Mataram, responded to this reviewResponded October 21, 2015

Greetings from Hotel Santika Mataram,

Dear Graham B,

Thank you for taking your valuable times in writing your review about our hospitality and services. We are proud of having you as our loyal guest. It is an honored to be able to give our excellent service to you while you were staying with us.

Thank you for your positive comment. We are happy to hear that you are enjoying staying with us.

We are much looking forward to welcome you back in the future visits. Thank you for choosing Hotel Santika Mataram - Lombok.


Best regards,

Reza Bovier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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