I called the hotel on our way through town at 9pm and asked if they had a double queen room available - I was specific about the beds being queens. The desk clerk said they did. It wasn't until we got into bed after 10pm that we realized the beds were doubles, not queens. It was too late and we were too tired to move to another hotel.
Also, the room was hot when we checked in. A repair man was sent to fix the AC unit, and he said it would be cool shortly. That was at 9:30pm. At 11pm, it was still about 80 degrees in the room, and it never got cooler. We were miserable all night.
I spoke to the desk clerk and manager the next morning about these problems. They were not interested in helping or in lowering the full-fee charges. I have now contacted to my credit card company for assistance.More
- Free Wifi
- Free Parking