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All reviews diamond member water house the executive lounge steve mcqueen hot spring facility indoor and outdoor pools main pool book store lotte outlet kids pool upgraded to ocean view hotel team men's sauna main restaurant leisure facilities our entire stay mountain view
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Reviewed 5 weeks ago via mobile

Nice roomy design, loved the bathroom, a huge zucchini tub overlooking the waterfront. Had the best bookstore on the groubd level. However, breakfast buffet was expensive at 40 dollars, and the choice of food were not so good.

Date of stay: November 2018
Trip type: Travelled with family
Thank YoungOak L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonbusan, General Manager at Hilton Busan, responded to this reviewResponded 4 weeks ago

Dear YoungOak L,

Thank you for taking the time to share your positive feedback relating to your recent stay with us. Please rest assured, we value your comment and constructive feedback regarding the breakfast buffet selection which did not meet your personal taste despite the large array of products prepared daily.

Thanks again for your valuable feedback; we hope for another opportunity to deliver a better experience to you in the future.

With best regards,

Jean-Sebastien Kling
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

I have been quite eager to stay at this hotel since its opening, and I had chance to stay here for 1 night through symposium.

First of all, the location of the hotel is excellent in terms of view and remoteness. Unlike other hotels in Busan where they are located in very crowded beach or in the city center (i.e. Westin or Paradise at Haeundae), Hilton is located in somewhat remote area with few distractions other than the guests of the hotel and adjacent Ananti Cove. However, it would be less accessible via public transportation, though there is shuttle bus operating from hotel to key locations.

The view from the room was magnificent. I had stayed in the Ocean View, and view was superb. Also, I was able to enjoy sunrise from my own bed.

The staffs were professional, and seemed to be very well trained. As I speak enough Korean, I had no difficulty communicating with them, and not sure about their English or other language skills.

The main pool called McQueen's pool is located at top floor of the hotel where the lobby is located (10th floor), but make a note that the pool can only be accessible through 8th(Men) and 9th(Women) floor where reception for Gym, Spa, Sauna is located. So, I ended up walking up and down after changing to swim suit. However, if you request at the reception, you could get assigned for change room in 10th floor, still you need to take stairs entering the pool from the reception.
There are 1 medium size indoor pool, 1 kids pool, and 1 hot tub. Also, outside, there are 2 or 3 hot tubs with sunbeds.

Overall, the experience at the hotel was very smooth and enjoyable.
One last comment is that as the lobby is located on the 10th floor, during the check-in and check-out time, the elevators seemed quite occupied by the guests going through the lobby. So, this was little bothered as I had to let go couple of elevators.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank sejlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonbusan, General Manager at Hilton Busan, responded to this reviewResponded 4 weeks ago

Dear Sejlee,

Thank you for your kind review of Hilton Busan; we are delighted that you enjoyed the breathtaking view in our resort.

Thank you again for sharing your experience and we do look forward to having the opportunity of being able to welcome you ‘Home’ again to the Hilton Busan.

Best regards,

Jean-Sebastien Kling
General Manager

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Reviewed October 28, 2018 via mobile

Impressive interior design for all the communal areas. Excellent food at breakfast and dinner buffet. Disciplined stuff that never smile and have difficulties to speak English. Spent two nights in the hotel, just enough not to get bored.

Date of stay: October 2018
Trip type: Travelled with family
Thank RAMILO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonbusan, General Manager at Hilton Busan, responded to this reviewResponded 5 weeks ago

Dear RAMILO,

Thanks for taking the time to review our hotel. It was our pleasure to have you with us.
It is nice to learn that you had an enjoyable time and rate the property as “very good”.

Please be assured that your feedback in regards to our team has been shared with the entire team for remedial improvement.

Please feel free to reach out to us directly should you be returning to Busan and I would be happy to ensure your complete satisfaction should you choose to stay with us.

Best regards,

Jean-Sebastien Kling
General Manager

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Reviewed October 22, 2018 via mobile

This hotel has just turned one and a half years old. To me, there is a mixture of excitement and trepidation when staying at a new hotel for the first time. Does everything work? Are the staff well-trained?
The Hilton here in Busan takes it all in stride then wows you with splendid rooms and amazing views.
We arrived late, the moon was being very cooperative and hung in the evening sky with a few wispy clouds adding to its beauty and a touch of mystery.
Walking in is an experience. I won’t spoil it for you, but you will know what I mean when you make your entrance.
My wife is the the aesthetic and she loved the feel and function of the rooms. It does everything you need, but doesn’t try to sit up and do tricks for you.
We were on the ocean side and wow, just wow - morning, evening or night the view is worth just sitting on your balcony and admiring.
The bathroom was beautiful and well designed. That rare convergence of form and function.
The floor mat in the living room is reminiscent of a traditional Korean floor mat. This touch delicately places you in your location, yet still adds to the overall effect.
A special thanks to the Booking/Sales Manager who helped up before we arrived. She prepared the way for us well.
Also, we had the pleasure of meeting the General Manager, who came by over dinner to introduce himself.
I really look forward to my next to to Pusan (a.k.a. Busan).

Date of stay: October 2018
Trip type: Travelled on business
2  Thank Bodyandseoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HILTON B, General Manager at Hilton Busan, responded to this reviewResponded October 23, 2018

Dear Bodyandseoul,

It was a pleasure to welcome you to the Hilton Busan and thank you for your thoughtful review and highlights, particularly toward the team members, who we are very proud of. I am delighted to learn that our room facilities met your expectation and that you also took away such positive impression of the overall atmosphere in the hotel.

Needless to say we look forward to welcoming back on many more occasions.


With kind regards,


Jean-Sebastien Kling
General Manager

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Reviewed October 12, 2018

Excellent 5star hotel, with superb modern decoration, great view and fantastic rooms. Breakfast is worth to have even many times you have to wait for your table. Excellent choise as well to enjoy a drink or even a pizza on top floor.

Date of stay: June 2018
Thank TasosCarydopoulos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HILTON B, General Manager at Hilton Busan, responded to this reviewResponded October 14, 2018

Dear Tasos C,

Thanks for taking the time to review our hotel. We are thrilled that you enjoyed your time at the Hilton Busan, especially reading your good comments on the layout of our facilities and the comfort of your room! We will be here when you are ready to come back. Visit anytime.

With kind regards,

Jean-Sebastien Kling
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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