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All reviews bujeon station the ground floor underground shopping mall busan city starbucks downstairs convenience store local market metro line seomyeon area the hotel is conveniently located water dispenser lotte department breakfast buffet ktx train high floor located right comfortable stay
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Reviewed 4 weeks ago

The Ibis Ambassador City Center is ideally located near the Bujeon subway and train stations. It is also a short walk away from the Seomyeon shopping district where the big malls are. Rooms are well appointed, big and comfortable. It is has aG25 convenience store and a Starbucks coffee shop on the ground floor.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Alvin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis_Busan, 제너럴 매니저 at ibis Ambassador Busan City Centre, responded to this reviewResponded 3 weeks ago

Dear Alvin A

We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

General Manager
Tommy Ryu
ibis Ambassador Busan City Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2018 via mobile

The hotel is located right next to the subway station , Starbucks and a convenient store next to the hotel. We arrived early before the check in time , the hotel was fully booked and can’t accommodate us that early, instead they offered us their locker so we can leave our luggages . Our room was clean and with a nice view of Busan Center. The hotel staff were very helpful and hospitable.

Date of stay: October 2018
Trip type: Travelled with friends
Thank yanNaeCh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis_Busan, 제너럴 매니저 at ibis Ambassador Busan City Centre, responded to this reviewResponded November 2, 2018

Dear yan c

We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre.

First, thank you again for your positive feedback while staying at our hotel.
However, please understand that we did not provide you with a room quickly.
However, if your room is available during your next visit, I will check in as soon as possible.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Generel Manager
Tommy Ryu
ibis Ambassador Busan City Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 25, 2018 via mobile

We chose this hotel as it is probably an international branded property in the city center. Most of the international chained hotels are located in the beach area. Location is great. There is an underground shopping walkway in front of the hotel which looks like half a mile long and is connected to the metro and shoppping area of Samyeon.

This is a limited service hotel. Stayed in Room 1223 with one queen size and single bed. Room was recently refurbished. Bathroom looks like it was not. Only has bathtub without a standing shower. Towels were of poor quality with holes. There is a hot water dispenser on each floor which is convenient for parents travelling with a toddler.

Breakfast selection was ok for adults but replenishment was extremely slow. During the two days we were there, it seems that there were only Trainees running the floor judging by their name tags. On both days, we went for breakfast at 9am and the buffet counter looks like a mess with either no food left or very little leftovers.

Reception service was good and the Concierge at the ground floor was always happy to help. Taxi drivers don’t seems to know the property so best to get a hotel card before heading out.

Date of stay: October 2018
Trip type: Travelled with family
Thank shawnng76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis_Busan, 제너럴 매니저 at ibis Ambassador Busan City Centre, responded to this reviewResponded October 29, 2018

Dear Shawn N

Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan City Centre.

First of all, thank you very much for giving me a good opinion about the kindness of the staff.
However, I am very sorry for the inconvenience of having breakfast.
The food supply has been delayed, and the non-skilled service of new employees will be improved through a meeting.
And I will replace the old towels in the room with new ones.This section will be serviced and checked again, and the next visit will improve.
We will try to develop your opinion further and make sure that we can improve the inconvenience.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

General Manager
Tommy Ryu
ibis Ambassador Busan City Centre.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2018 via mobile

Hotel located at the center of Busan city therefore easy to access every corner of New City and Old City as well. Old market and Metro station is near.Room is small and business style but clean. Hotel has no fitness center and sauna.

Date of stay: October 2018
Trip type: Travelled with family
Thank giho c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis_Busan, 제너럴 매니저 at ibis Ambassador Busan City Centre, responded to this reviewResponded October 9, 2018

Dear giho c

We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre.

Thank you for your positive assessment.
I am sorry that we made a mistake on the description of sauna and fitness.
We have a sauna and fitness center on the 3rd floor.(It is only an outside company)
I will explain the next visit in detail and repay it with good service.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

General Manager
Tommy Ryu
ibis Ambassador Busan City Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 18, 2018

Our bathroom was ok. The walls and rugs could use updating. The shower ran all over the bathroom floor when you used it. The location was great, so close to so many connections. The staff were courteous and very helpful. They helped us order a pizza one night.

Date of stay: September 2018
Thank thomas m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis_Busan, 제너럴 매니저 at ibis Ambassador Busan City Centre, responded to this reviewResponded October 7, 2018

Dear thomas m

We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre.

The old wallpaper and lug will reflect your opinion when making the renovation.
I'm sorry for any inconvenience.I will repay you for better service on my next visit.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Generel Manager
Tommy Ryu
ibis Ambassador Busan City Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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