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All reviews the club lounge department store free shops star hotel direct access business trip duty free shop checking in early check an excellent hotel couple of nights concierge desk central location special thanks street food the hotel staff choose this hotel
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Reviewed 5 weeks ago

First time staying at this hotel and I'll give two thumbs up. Stayed for two nights in October. I forgot the front desk lady name but she was professional and helpful with our stay. We arrived bit early from Seoul but she was able to check us in right away and didnt make us feel uncomfortable. Will definitely visit again.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank SH2HSANTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded 5 weeks ago

Dear SH2HSANTA

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2018

The Lotte Hotel in Busan is good and if you have a big budget worth staying. We visited just for a couple of nights to be at the same hotel as colleagues, but for our tastes found it not such good value. You can get a full meal outside the hotel for the price of breakfast.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank John_C_Ldn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded October 30, 2018

Dear John_C_Ldn

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 27, 2018 via mobile

We have been staying at this hotel a few times. The hotel is very nice and elegant. The rooms are spacious and very well kept. Their personnel very professional, all speak English and ready to do their best to assist you, The location is very convenient, near the seomyeon subway station, which is easy to commute throughout the city. Direct access to the Lotte department store, a great place to shop for food, top brands of clothing, accessories and the best Korean cosmetics. Special thanks to Loui Kim, who assisted us in multiple ocassions.

Date of stay: October 2018
Trip type: Travelled with family
2  Thank jencuellar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded October 29, 2018

Dear jencuellar

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 21, 2018 via mobile

The location is very nice , near the seomyeon subway station which is easy to transport. Also near the lotte department store, a really good place to shop for Korean product such as ginseng and Korean cosmetics.

Date of stay: October 2018
Trip type: Travelled with family
1  Thank mintpatnarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded October 21, 2018

Dear mintpatnarin

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 20, 2018 via mobile

This was our second time in this hotel where we stayed 4 nights in an executive twin. The room was spacious, clean, with all necessary amenities (except sugar for tea/coffee???). We really enjoyed our time in the swimming pool, where we went every day. There is even a drying machine for the swimming suits. We also appreciated to get a direct access to the Lotte department store where you can eat and buy other small stuffs (on the base floors). We didn’t have breakfast this time, as this is a waste of money, considering that we are not big eater in the morning, especially my daughter. I noted that they changed their price policy for breakfast: last time I was shocked to have to pay full price for a child of six years old. Now it’s half price. Special mention for the air conditioning: total silent. This is exceptional, even in a 5 stars hotel.

Date of stay: October 2018
Trip type: Travelled with family
1  Thank laumene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lLotteHotelBusanl, 제너럴 매니저 at Lotte Hotel Busan, responded to this reviewResponded October 21, 2018

Dear laumene

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dylan Kim,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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