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Reviewed August 29, 2018

Joe's Resort Bentota,
Very very disappointing...Won’t be back and will not recommend. On Day one our air conditioner was not working and neither was our room safe so on day 2 we were shifted to another room. Then in two days we were asked to shift rooms again as they said it had been booked by someone else. But we booked this motel ourselves approx 6 weeks ago. Day 3, And also Room three our air conditioner kept going off & each night our TV did not work. My wife went down to ask to get it fixed and was practically laughed at by who we think is hotel manager, a lady in office. Dinner plates, coffee cups, wine glasses & a sugar bowl were left at the pool side table covered in flies all night, Then while at breakfast next morning the sugar bowl was bought in put next to coffee and tea station.
The place mats on dining tables are badly stained and need to be washed or preferably re- new. To top it all off our pool started getting green roughly day 6 of stay which was pretty gross then last 3 days of our stay it was complained about and it was shut down so nobody was able to use it, not that we wanted to once it was green.
Our friends and us sat here each day sweating,with no pool and unable to swim in the choppy beach. This hotel is a shambles.
The only good thing about this motel is The staff working here, they are very nice and friendly and really helpful, But unfortunately they are very very under trained.The WiFi only works in foyer.
We had a meal in the restaurant which was horrible all four meals came out not as we ordered at all.Beach was cleaned each day rubbish picked up remaining debris taken and dumped on beach further along beach, i saw medical specimen jars also syringe on beach which i picked up and placed in bin.Overall we did not have a pleasant stay here.

  • Stayed: August 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank G A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Joe's Resort Bentota, responded to this reviewResponded September 5, 2018

Thank you for taking the time to write the review . Please accept our sincere apologies for your disappointment at your recent stay at our Hotel.

We appreciate your honest feedback and have since brought up all your concerns to the relevant department. The department head will do the necessary to rectify the issues and also conduct training where needed.

It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

We hope to have the chance to host you again in the near future. Have a great week ahead!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 3, 2018 via mobile

I have returned from two days stay at this wonderful hotel.It is an amazing hotel in bentota area . beautiful and peachful location.Very clean and beautiful room with nice sea view and big balcony.clean bathroom. nice pool and garden. Amazing property with all the amenities. Food was really good. They have their private beach.we will definitely came back again.thank you!

Stayed: July 2018, travelled on business
Thank Thasrik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Joe's Resort Bentota, responded to this reviewResponded August 12, 2018

Thanks for the review. We are happy to hear that you had a good stay and that you found our location to be so convenient. We are looking forward to your next visit.

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Reviewed June 28, 2018 via mobile

This place is very nice with perfect sized rooms, a big balcony and beautiful bathrooms. The pool were also really nice and had a beautiful view. The waves at the beach are quite big, why we didn’t really used it but it was a nice beach with a very few stones and garbage. The a/c was quite bad - it did cool the room, but the “wind” were too heavy why we had to turn it on/off at night.

Stayed: June 2018, travelled as a couple
Thank Jacob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Joe's Resort Bentota, responded to this reviewResponded August 12, 2018

Thanks for the review. It is always so good to hear that we exceeded our guest's expectations. We are delighted that you had such a wonderful stay.We are sorry for any bad experience that you had during your stay with us. We are glad to hear our maintenance staff was able to repair the issue. Please let others know about your great experience and we look forward to another visit.

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Reviewed June 22, 2018 via mobile

We have received the warm welcome at joes.we booked sea view suites. it was beautiful with amazing view.The breakfast was very amazing.the staff was very accommodating and made sure everything was in order. Great service from restaurant staff. Pool table and the pool was great too.high seep internet.we spent great time in this hotel .I would recommend this hotel for those who looks for high quality hotel in bentota beach area.

Stayed: June 2018, travelled as a couple
Thank oliviaolivia2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, General Manager at Joe's Resort Bentota, responded to this reviewResponded September 5, 2018

Thank you for staying with us and for posting your review. The Joes team appreciates your positive feedback. We are delighted that you had such a wonderful stay. We hope you will recommend us to family and friends and will continue to support us in future. Thank you once again and we hope to see you soon .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2018

the most amazing sea view. right on the bach.good service and nice pool . very clean well kept grounds. friendly and very helpful staff.lovely rooms. food was amazing.we spent three days at Joe's resort.

Room Tip: terrace Room is nice
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank jonecena81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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