English is below.
這是一間好的5星級飯店，服務整潔方面都還算可以，餐廳食物在五星級裡算不好吃，另外有一個非常大的缺點，因為飯店本身離墾丁市區很遠這點我們也在訂飯店之前知道，但每天就只有一班接駁車來往墾丁市區跟高鐵站，真的不知道他那幾台接駁車平車停在那曬太陽有何意義？ 飯店給的答案都是有一班的公車可以搭乘、但無站牌加上公車司機的素質.....我們已經招手卻還是錯過了2班公車最後又回飯店座計程車花500元搭飯店內的接駁車！ 飯店的接駁車不是本來就可以服務客人嗎？ 重點整個飯店大淡季根本沒人車閒到不行，還要硬要收500的車費！那我真的不知道我們付那麼多錢給這家5星級飯店是什麼意思！
I don't write many reviews, but our experience here warrants a warning. My partner and I stayed in this resort for 4 days and 3 nights. First, the good: the rooms were comfortable and the staff was friendly. But there were many problems that made this hotel far from being up to an international standard for a 5-star vacation resort.
First and foremost, this hotel is very inconvenient to anything in the area, and the services available do not make up for this problem. To get to Hengchun or the National Park, it is a 30 minute drive or 1 hour public bus ride. But the hotel only provides one shuttle per day, in the evening before dinner. At any other time, we either have to wait for a public taxi and pay almost 1000 TWD (30 USD, insane in Taiwan) or take the public bus. To take the public bus, you have to walk about 10 minutes down the road to the side of the interstate and wait in the sun. Three times we tried to take this bus. Once, it worked fine but the driver was yelling and extremely rude. The second time, the bus passed us without stopping. The third time, the bus driver stopped but said it was the wrong bus, when it was very obviously the right bus. This of course is a problem with the incompetence of the public bus system, but for a 5-star hotel in the middle of nowhere to make guests deal with this is totally unacceptable.
Second, the hotel is right next to the highway. There is a constant noise throughout the day and night of motorbikes and cars and trucks. Further, the pool is in front next to the highway so it's not relaxing at all.
Third, the "beach" isn't really a beach at all but a collection of dangerous rocks that you can't sit on and can barely walk on. And it also is right next to the noisy highway.
Fourth, the pool cleaning time is from 12:30-13:30 and it closes then, which is right in the middle of the few hours of heat this time of year. Why wouldn't they close the pool at night and clean it then?
Fifth, the UFO bar and tea house has a high minimum spend. And a single coffee is $900 (9 USD)! It feels like the strategy is to make it so inconvenient to leave the hotel that you're forced to pay insane prices for food and drink at the hotel.
Sixth, housekeeping was substandard. On the first night, the two glasses in the room weren't cleaned. And we had used one of the two pairs of slippers, which were taken away and not replaced. On the second day, we used the second pair of slippers which were also then taken away. So we had to call down and ask for new slippers.
Seventh, the breakfast is passable but it's not good. Both Chinese and Western food are far below what they should be in a hotel at this level. The bread tastes stale, the Chinese food is dry, the western eggs and meat taste not very fresh.
For what we paid for this hotel--international 5 star prices in cheap taiwan--we expected much, much more. We won't come back and we would encourage you all to stay away.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Agoda and HotelQuickly so you can book your H Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- H Resort Taiwan/Pingtung County