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Reviews (34)
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All reviewsclimb kilifirst floorlimited hot watercomfortable placerooms are cleanplace to staystayed herepre and postair conhot showercomfortable bedbunniesclimbkililobbywifijrosafari
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8 - 13 of 34 reviews
Reviewed September 6, 2017

We used Summit Safari before and after Climbing Mt. Kilimanjaro and again after a 4day safari. I admit, the website had me very underwhelmed so we even splurged on a 4star hotel for our last night before leaving to come home. After staying here before and after our climb, we asked to switch back to Summit Safari!

As others have stated, the restaurant service was slow, but their menu is huge and the food was delicious when it arrived. The 24hr service was exceptional! Wifi was a little slow, but it's Africa, so we were pretty tolerant getting downloads in the lobby & restaurant.

Rooms were plenty big for all our gear prep, beds were comfy, hot water was hot. Room 105 shower & sink don't drain correctly, but hotel easily relocated us. All in all, the staff is beyond terrific. Always attentive, always accessible and always exceptional service.

Room Tip: All rooms were terrific, but the shower & sink in 105 didn't drain correctly. Hotel easily relocated us.
  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank texaspamrides
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 19, 2017 via mobile

Like so many others on here, we stayed at this hotel before and after our climb up Mount Kilimanjaro. The hotel has limitations as noted by the other reviewers, including the limited hot water, the lack of follow up by staff and very slow service. But, unlike other hotels we stayed at on this trip, they have a TV and a great outdoor area with cute rabbits and the food is good. Had it been a bit warmer we might've gone into the pool. We did appreciate the laundry service as well. As long as you are not expecting too much from this hotel you'll be fine.

Stayed: August 2017, travelled as a couple
1  Thank UrsulaK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 15, 2017

This is a base hotel. The rooms are large and spacious and the shower has hot water with great pressure. The real draw of the hotel is friendly staff. You are waited on completely from the time you arrive. Another plus is the good food - pizza and the chicken schwarma was had multiple times. These were so large that my husband and I learned just to order one thing and split it. Also, you have to love sitting outside and being entertained by the multiple bunnies on the lawn. There is only wifi in the lobby (or in room 101-102, which is close to the lobby). I recommend this place for it's friendly people.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Teachr5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 12, 2017 via mobile

This hotel is used by climb kili. The hotel is in a gated area in Arusha and is very safe. The rooms are clean and good quality. The staff are also very friendly, if lacking a little
In their ability to speak English. However, the food I had in the hotel took up to 2 hours to arrive on each occasion and was cold when it did. The wifi is also poor, limited to just the reception area of the hotel. When you're paying almost western prices, you would expect western amenities.

Stayed: July 2017, travelled solo
Thank Onion508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 12, 2017

Room was very spacious, clean with a comfortable bed. But the staff were really the highlight of our stay. Friendly, helpful and always bearing a smile is really what Tanzania is all about! We'd love to come back and we'll definitely miss Stella, lovely girl working in the hotel's restaurant. Thank you all very much.

  • Stayed: August 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Angeliki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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