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“Dissappointing and overpriced” 3 of 5 bubbles
Review of La Flora Resort & Spa

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La Flora Resort & Spa
Ranked #13 of 65 Hotels in Khao Lak
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Dissappointing and overpriced”
3 of 5 bubbles Reviewed 29 April 2012

Stayed for 6 days at the La Flora recently. As were were having a two-centred holiday, I decided to pay more money for La Flora (over £100 a night for the standard `Deluxe room` as it read as if it was of a high standard), and then stay at a lower rated/cheaper hotel in Kammala, Phuket. Ironically we enjoyed the cheaper hotel more than La Flora.

We booked the Deluxe room. At first I thought it was quite nice. It had a lovely big balcony, with good views towards the sea. But on closer inspection, although it was trying to be contemporary in style, it was dated in parts. We had a old fashioned box tv. Not flat screen as they present on their website. There was a little white plastic fridge on display which you would expect to see in a bed and breakfast. Normally in a reasonably stylish hotel they are integrated. The worst part was our bathroom. They had obvously refurbed part of it to look contemporary, but had the original sink taps which were white plastic from the 90s. The same with the shower too. It had a really old fashioned surround, which was so shabby, terribly grouted. Really not up to scratch for the price we paid. We complained and after showing us other rooms (which still were shabby in places), they upgraded us. To be fair, the manager was very professional and handled it well.

The grounds were ok, but, have seen much nicer hotel gardens. They were nicer at night. The beach was quite nice as was really long and wide.Golden sand, warm sea. Have been to much nicer, but it did have something very nice and relaxing about it. There were no hawkers either.

The breakfast was reasonably good, especially the omlettes. The fruit selection was good, it had most of the usual selection. Dissappointed though no fresh fruit juices which you normally get it in Thailand.

The staff in general were lovely and helpful.

One of the reasons I chose this hotel, was to play tennis every day with a coach which they said they had in previous email conversations. It turned out they didn't actually have a coach, just a `knocker`. This was misleading, but turned outto be ok as I played every day with the knocker whose name was Oil, who was a lovely guy and we played some good tennis. But the balls that they provided were so poor, they hardly bounced! So we had to use mine the whole time as the hotel wouldn't buy anymore for us. I think the hotels website is very misleading when it comes to what they offer for recreation in general. The gym too was dissappointing. The treadmill was on it's last legs, and it had a very limited equipment. They didn't even provide water. Most of the people that I met in the gym moaned about that.

I really liked Bang Niang at night. La Flora has an excellent location. You can just walk down to the main few roads which are very close and there is a really good selection of resteraunts and bars. We had some excellent food for both lunch and dinner and it was cheap. I recommend Sawsadee and Rabang, and the one right at the end of the street overlooking the beach. I loved the little bars. They had such a lovely, relaxing vibe.My favourtes were Mumbar and Piranha. I found most of the people in Khao Lak genuine and friendly and not out to rip you off. It had a lovely feeling about it.

I liked the hotel bar on the beach at night. It was great to have a drink on the beach at end of the night and chat with other guests. The drinks were actually not that expensive to say it was a hotel bar.

Overall, I was dissappointed with the standard of the rooms of the hotel. Therefore I didn't find it good value for money. It was overpriced. However, we had a good time still and liked Khao Lak and Bang Niang.

Room Tip: Ask for one of the refurbished rooms.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank sweetpeakirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident_Manager_LFR, Manager at La Flora Resort & Spa, responded to this review, 2 May 2012
Dear sweetpeakirk,

Thank you very much for your staying with us recently and for taking your time left a review on us here in Tripadvisor.

We all regret to know that even we did our best, you still feel dissappointing and feel overpriced to stay with us. All of your constructive comments has been shared in the management meeting in order to put into our improvement plan for a better service offer to our valuable guest.

We do hope to have a chance to welcome you back again in the near future.
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922 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
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English first
Bristol, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 24 April 2012

A very happy and well run hotel. The service was wonderful from everyone – reception, restaurant, cleaners, sports personnel etc. Everyone was polite, smiling and charming. It was our wedding anniversary while we were there and when we went back to our room from the pool, our room was transformed. On the bed were two swans fashioned out of towels and two big hearts made out of flowers. There was an iced cake with a personal message, a vase of flowers, a personalised card signed by the manager and a bottle of champagne. The jacuzzi bath had been filled, with rose petals and flowers floating on the top. Lovely! Thank you so much!

Room Tip: The best rooms overlook the second pool. Some have direct pool access, so you can walk straight int...
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Judith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident_Manager_LFR, Manager at La Flora Resort & Spa, responded to this review, 2 May 2012
Dear Judith G,

Hope it is not too late to say congratulation to your wedding anniverary once again!

Thank you very much for choosing us to celebrate your special occasion and we all more than happy to know that it turn out be one of your memorable experience. Thanks to the Housekeeping team for their room arrangement, Food & Beverage team for champagne and cake set up.

You are more than welcomed for the next annivesary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Stayed here 5 nights wish it could have been longer , stunning hotel on a lovely sandy beach, with a beautiful pool. Our rooms were spacious and clean , Breakfast was very good egg station for omlettes etc. Lovely walks on the beach with restaraunts on the beach. would love to go back so restful no rush for sunbeds .

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Riley021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident_Manager_LFR, Manager at La Flora Resort & Spa, responded to this review, 2 May 2012
Dear Riley021,

Thank you very much for your recent staying with us and yes, we also wish to have you hear for more than 5 nights!

We appreciate your nice review left here and look forward to your re-visit soon, maybe 2 weeks stay this time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liverpool
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

just arrived back after 14 nights it was amazing so clean, pool area great, resturant great just a bit on the pricey side but there are loads on the beach which you can eat for next to nothing and the thia people are so friendly, the owner of this hotel even walks round a lot speaking to guests, all the staff are very good nothing is to much trouble for them, had a tsumi warning while we were there, scareist thing ive experinced but the thia people took us into there homes and were so orginised it was untrue, would not hesitate going back again, the swimming pool is amazing and only a couple of steps to the sea which was like getting into a warm bath!!!

Room Tip: ask for a pool room your room goes directly onto the pool
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chizzyliverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident_Manager_LFR, Manager at La Flora Resort & Spa, responded to this review, 2 May 2012
Dear chizzyliverpool,

It is so nice to know that you have left us with a memorable experience, to be mentioned as "The best ever" is something so specail!

We did our best during the unfortunate Tsunami Warning situation, most of our guest appreciate our effort and even some who we missed during the evacuation due to they were not in the hotel has been assisted by local people. Everybody in the area not just our staff has done a great job on this, the bright side of this is we gain more confident from both guest and staff of how we manage the situation.

We all look forward to see you back here once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lanarkshire
Level Contributor
138 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

Stayed here eight nights at beginning of April one of the few hotels we would return to. On arrival the hotel has a small informal reception area,no problems at check in or check out.
The hotel is located in a quiet area which has a beach front location, central for short walk into town or five minute TukTuk into Khao lak town , with many good restaurants close by either a short stroll along the beach or into town, ,The grounds are very compact the pools good size with no shortage of sunbeds.We stayed in the standard deluxe rooms which were very spacious with plenty of storage areas, the toilet had separate bath and shower area.The staff and service were very good and the food at breakfast was excellent.
For the first time we booked an excursion through the hotel instead of a local operator and although slightly more expensive the service throughout the day was second to none and I must pay tribute to their rep "Tiger" who was brilliant.
Our only negative was that at night we used to have a drink at "happy hour" before going to our room but on one occasion they cancelled it for it was too busy! I thought the idea was to attract people?
So if you are looking for somewhere away from the party places this is ideal

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank snaps57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident_Manager_LFR, Manager at La Flora Resort & Spa, responded to this review, 2 May 2012
Dear snaps57,

Thank you very much for your nice review on us, we all glad to hear that you have had a great staying with us recently. We have passed your personally mentioning to "Tiger" who were so joy to know that you could remember and appreciate his service.

The only negative regarding the "Happy Hour" might be a misunderstanding as we never cancel it because we are "too busy", in fact we would cancel if we have specail function or the weekly theme night. We also brief our staff on this so that we can communicate the right information to our guest in the future.

Look forward to welcoming you back here again in the near future.
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London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 April 2012

My husband and I have just returned from a wonderful 9-night stay at La Flora and, for the first time ever, feel compelled to share our experiences on tripadvisor.

The location of La Flora is stunning: it is situated on a palm-fringed, beautiful sandy beach, with a backdrop of the lush mountainous rainforests of the Khao Lak National Park. The hotel is a short walk to a small town with various restaurants, small shops and other useful amenities (and it is only a short taxi ride away from the centre of Khao Lak itself). This is not a resort to visit if you are looking for 24/7 nightlife, but this is one of the reasons we chose to stay here.

The architecture and design of La Flora are very tasteful, and the landscaped tropical gardens are beautiful. The lovely infinity pool leads the eye to the crystal waters ot the Adaman sea, and the adjacent bar serves delicious cocktails with sunset views.

We opted for a pool access room, which we thorougly enjoyed. - These rooms lead directly to a smaller pool, which is ideal for a pre-breakfast dip. The room was very well equipped and spotlessly clean.

The breakfast buffet at La Flora offers something for everyone, and the food is fresh, tasty and elegantly presented. We also had a couple of other meals at the hotel, which were good. We did however prefer some of the more authentic Thai food served at small, privately owned restaurants on the beach. - We enjoyed several lazy lunches at the first of these beach restaurants, which did a mean papaya salad and a whole host of exquisite squid and king prawn dishes, washed down with icy Chang beers!

In terms of activities, the Khao Lak area is very well placed for exploring small islands and national parks. It would be very easy to spend the whole holiday lounging by the hotel pool and on the beach, but we would certainly recommend a trip to Tachai Island, which has the most incredible snorkelling with turquoise water, powder white sand and a huge variety of tropical fish to admire. We did this excursion through the hotel and it was exceptionally well organised, with a very comfortable boat, excellent lunch and use of equipment all included in the price. We also enjoyed a day-trip into the Khao Sok National Park and a half-day of elephant trekking and waterfalls in the Khao Lak National Park.

The final and perhaps most important thing we would like to mention is the service provided by the staff at this hotel. We have travelled quite extensively and have stayed at several well-known 5-star hotels, but we have never been made to feel more welcome than we were at La Flora. All of the staff, without exception, were extremely helpful and friendly and nothing was too much trouble.

We would highly recommend this excellent hotel to anyone looking for a relaxing Thai break, and we certainly hope to have the opportunity to stay there again at some point in the future.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident_Manager_LFR, Manager at La Flora Resort & Spa, responded to this review, 19 April 2012
Dear Ruth M,

Thank you very much for your 9 days spending with us recently and for your time leaving a very nice review about our hotel here. We all pleased to know that you have left us with an enjoyable and a memorable experience.

The entire team has been shared your comment and with out a doubt, they were more than happy to know their hard working and contribution worth to our valuable guest.

We all look forward to welcoming you back here once again soon!
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Bristol
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

I have just returned from 8 days staying in a studio room with my two teen age daughters.
Our room was spotless and cool, it had a fridge which was really useful, plenty of space with two wardrobes.
The pools are absolutely beautiful, if a little warm! The hotel is so close to the beach why go anywhere else? This was perfect for us,my girls loved every minute of our stay, the food at breakfast was amazing, and most importantly so were the staff. Everyone made me feel special, and I only hope to return one day, perhaps in a garden room with a little more outside private space.
My only disappointment was that the spa was very expensive.
Tamsin John
Bristol

Room Tip: Pool side and garden room worth the extra.
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tamsin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Resident_Manager_LFR, Manager at La Flora Resort & Spa, responded to this review, 17 April 2012
Dear Tamsin J,

Thank you very much for your nice review on us and for your 8 days staying with us recently. We all pleased to hear that you have had an enjoyable stayed and left us with the "Wow Factor!"

We do hope to have a chance to welcoming you back here once again, next time the Garden Villa maybe :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Flora Resort & Spa

Property: La Flora Resort & Spa
Address: 59/1 Moo 5 Tambon Khuk-Khak, Khao Lak 82190, Thailand
Region: Thailand > Phang Nga Province > Khao Lak
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Spa Hotel in Khao Lak
#12 Luxury Hotel in Khao Lak
#12 On the Beach Hotel in Khao Lak
#16 Romantic Hotel in Khao Lak
#17 Family Hotel in Khao Lak
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — La Flora Resort & Spa 4.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
La Flora Resort And Spa
La Flora Hotel Khao Lak
Hotel La Flora

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