I first stayed at this hotel five years ago and keep going back every for my business. The facts that I'm a Muslim and found this is one among the very rare hotel kitchen with the Halal certificate. The breakfast was well arranged. However the room condition and the way staff treat guests are getting more more unacceptable.
I never received any smile, or a welcoming manner from any of this hotel front desk within the past three years. Every time I went, they keep giving the room in the B Tower which are lack of maintenance and the conditions + facilities are very poor.
The last check in was March 8th 2012, I was given a room on the 4th floor of Tower B. If I'm not mistaken, it was 404. Went in and took shower after long trip. The water was not hot, and when called the hotel they said 'well you know, there are two sides that you could turn the water, the red color meant hot water, and the blue is cold' Well, unlikely I just ignored the answer even though it sounds ridiculous. Tried to leave the water run for about 5 mins, didn't seem to get warmer, so I just took cold shower.
The highlight was after I finished the shower and was relax on the bed. I noticed something at the side of the bed and immediately turned my face. You can't imagine what I saw. The big black mouse was just crossing from one to another side, and very fast go behind the fridge.
That's it.
I called the hotel and requested my room to be changed.
I normally scared of mouse to death, but this time I was more angry than to scare.
Well, the hotel, sent up two guys whom took his sweet time before they arrived, and tried to find the mouse. They changed the room for me, but there was no message of apology sent.
I checked in to another room, still shivering and panic if I would find and surprise again.

I have been staying at this hotel at least 10 times with in the past 5 years. I have recommended many friends from Thailand and Malaysia to come here. Lastly, the staff didn't even say hello to you anymore.

I left no words. Dear friends, if you have any other choices, please don't bother this hotel anymore.

This is not a bad hotel for the price. The rooms are large and have all the usual amenities. However, we had one with an adjoining door to another room which made it noisy when the other guests were in the room with the the TV turned on. The breakfast was ok but mainly Thai - cold fried eggs - yuck! The staff were friendly enough but did not speak very good English. It was a little bit far out but no distance if (!) you could get a tuk tuk driver to take you for a reasonable price.

The pool area looks very good, on the surface, but was not well-maintained. It seemed to be more for show to impress the many parties that were being held in the big meeting rooms beside it every day. There were still bottles and plates there from the night before, each day. Cigarette butts and litter were left in plant boxes and not cleaned up. There were no towels, the loungers were made of wood and very hard! It's a shame because it does look good, I just hope the water was clean.