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Reviewed January 8, 2018

The hotel was reasonable value for money and the room was nice, though there were a few other things that didn't go so well. The driver that the hotel had arranged to pick us up from the airport did not appear, but the hotel staff demanded that we pay the fee the following day (as it turned out, he had appeared, though an hour and a half earlier than advised!). The hotel was also much further from the beach than we expected, and although we don't mind a bit of a walk (family with two small kids), we were able to find hotels of better quality much closer for close to the same price we were being charged. We also had huge problems getting a baby cot for our 10 month old. We requested this via Priceline but received no reply, and the hotel claimed to have no record of the request. They also told us that they had no cot, but one of the staff members opened up a cupboard the following day and found one! It's a good hotel if you don't mind a good walk to the beach, but if you have special needs, make sure you contact the hotel direct. The hotel manager was excellent, and ultimately very helpful.

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded January 18, 2018

Dear Michael,

Firstly many thanks in choosing Kelly's for your stay and we thank you for your your review.
Wish you could have looked into our immediate response and advise to you upon receiving your booking regarding the bed options nevertheless our team did solve it for you next morning and we do apologies for inconvenience you faced with the driver

Warm regards

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Reviewed January 4, 2018 via mobile

I can't believe people reviewed this place as 'tranquil'. All the rooms face a very busy road with a constant stream of loud motorcycles zooming by, day and night. Paper thin glass means you get to hear this from your room.

The rooms are clean, and the staff couldn't be nicer. Shame about the terrible location. Not a relaxing place to be at all.

Stayed: January 2018, travelled solo
Thank TeeZeeOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded January 18, 2018

Dear Guest

Thanks for appreciating the service and staff, glad you did find atleast something satisfying surely over 100's of valued visitors or guests can't be wrong in their review about us.
During high season and especially peak days expect most of South East Asia not just Phuket be loud all kind of sounds & noise

Warm regards

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Reviewed July 4, 2017

This is a lovely hotel with a amazing feeling of calmness and tranquility from the hustle bustle of Phuket. Close to all the action of Phuket yet peaceful in its own unique way. The rooms, the beds, the whole ambience gives you a feeling of being in paradise. Raj, the owner makes sure every guests needs are catered too, including finding the time to enjoy a glass of drink with the guests. Thank you for making our stay amazing.

Room Tip: For best view of the beach make sure you are on the top floors
  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Salahuddin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded July 6, 2017

Dear S
Many thanks for such a wonderful feedback and kind words, we enjoyed your short trip here with your friends and will remain hopeful to your return soon.

Very glad to noticed that we made your stay enjoyable.
Warm regards

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Reviewed May 30, 2017 via mobile

It's a lovely hotel, great position, only a short walk to all the action on bangla, but distant enough to have a little peace and quiet whilst chilling in the pool or on your balcony.
Raj, the manager is a true gentleman. And his staff are all really nice and very helpful.
I would highly recommend this place.
Kellys is also positioned to watch an amazing sunset over patong bay

Stayed: May 2017, travelled as a couple
1  Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly's H, Kelly's Management at Kelly's Residency, responded to this reviewResponded May 31, 2017

Dear James,

Thanks for visiting and staying again at Kelly's, it always such a pleasure to have you here.
We thank you for your wonderful comments, appreciation and recommendation and glad that you had wonderful trip even if it was too short

Will look forward to welcoming you again and you will find Kelly's even better

Warm regards

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Reviewed May 1, 2017 via mobile

I'm very picky and always want to get the service my money worth, this 3 is obviously low rated, affordable during high season, carrying , friendly n' very good advisors manager & Stuff.

Dico and atmosphere are nice local Thai culture customized , quite fancy pool and luxurious trees around , plus a couple of comfortable bars offering even non alcoholic cocktails.

I Advise you the Direct access to pool rooms, pool view balcony rooms will make your trip adorable to.

Highly recommend to ask for the stuff advice , even if you pay extra , you'll never be disappointed ( we got best service for Phi Phi island tour and airport shuttle , ... )

Don't miss American open buffet package , whether at the skyline bar or pool table , a delicate feast ( check picture ) .

Very quite n' relaxing if you're in honey moon, good located 10 minutes walking from Patong beach n' Bangala Street.

Daily house keeping and fresh towels and toiletries .

I went with my cousin and made a booking mistake, Manager have been so flexible and changed room without extra charges once available.

I missed them already before checking out .

What's Negative : AC seems broken but staff has been always responsive and trying to fix it.

PS: I am Muslim globetrotter and have been very well treated like no other , we've met a friendly Jew , we had fun definitely.

Let me know if I may help with further infos.

Stayed: January 2017, travelled with family
Thank Abenaldi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly's H, Kelly's Mgmt at Kelly's Residency, responded to this reviewResponded May 6, 2017

Dear Mr. Abenaldi
Many thanks for your appreciation and recommendation we truly appreciate and surely it was our pleasure to have you stayed with us and will most certainly look forward to your return sometime soon.

Warm regards

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