I have stayed at this hotel many times over the last 5-6 years. Whilst I obviously like its location, ambience and general facilities, the standard of customer service and overall mangement of guests by reservation/front office staff is very much below par.
Despite the fact that I am a fairly frequent guest, the Check-in is without exception always a problem. I am familiar with the Hotel's various room and wing options and always ask to be accommodated in a room that I actually booked. Not an upgrade but just what I reserved.
Perhaps it is due to their increased popularity but you would expect that a regular customer might be given some consideration. Hotel management does not appear keen to acknowledge or even encourage regular patronage.
As a good example of this attitude, I would mention that I e-mailed the Burasari last year with an inquiry regarding accommodation during February 2011. No doubt this is a busy period for the Hotel but despite the fact that I also followed up my request with 2 further e-mails in December, I am still here today awaiting the courtesy of a reply.
The lack of a timely response has left me with no other option than to book with another hotel. It is a pity as I would prefer to stay at the Burasari.
When guest numbers start to fall off later in the year ,perhaps the Burasari management will get around to responding to their e-mails.
- Official Description (provided by the hotel):
- A stylish, tranquil boutique resort in the best location only minutes from Patong's beach, shopping, and nightlife. Property features swim up bar, 2 pools & tour desk. Burasari offers 184 comfortable rooms including custom-designed Mood Collection Rooms and Pool Access Rooms, with air conditioning, tea/coffee making facilities, free wireless internet and balcony. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, getaroom.com, Hotels.com, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Burasari Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Burasari Patong Hotel
- Burasari Hotel Patong
- Burasari Phuket
- Burasari Resort Phuket
- Burasari Resort Patong, Phuket