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All reviews rooftop pool executive suite patong beach pool access bangla road family suite happy hour private jacuzzi breakfast buffet min walk tuk tuk spacious room cleaning staff away from the hustle and bustle swim up bar free shuttle egg station
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Reviewed April 3, 2018

This is my 2nd times staying here, our room was great. The room are spacious, comfortable and clean accommodation, Breakfast were variety. Great dinners, rooftop swimming pool and the view from there was just fantastic. The staff is helpful during out stay and housekeeping is a very high standard. This hotel is in a perfect location right next to the beach and it was really great that the hotel have free shuttle service to Jungceylon. Definitely recommend and would stay again.

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank JamesK5196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCharmResortPhuket, ผู้จัดการ at The Charm Resort Phuket, responded to this reviewResponded April 4, 2018

Dear Sir/ Madam,

We very much appreciate your comments regarding your stay at The Charm Resort Phuket.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and look forward to welcoming you back.

For the future visit, please contact our reservation at reservations@thecharmresortphuket.com

Sincerely yours,
The Charm Resort Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

Room was good and clean..housekeeping very good. Balcony over the entrance to hotel so very noisy and not a pleasant place to hang out. We were very disappointed with swimming pool..nowhere was it ever mentioned that you had to leave main building and go to next building. .up to 7th floor and there it is. Very small area and if you're not quick enough no chairs, even if you get one its not necessarily at edge of pool so sometimes you can't even see the water. Breakfast okay but very much the same every day. Would not stay here again. Definitely not the relaxing resort we were looking for.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank 202betty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCharmResortPhuket, ผู้จัดการ at The Charm Resort Phuket, responded to this reviewResponded April 3, 2018

Dear Sir/ Madam,

Thank you for taking the time to write your comments for The Charm Resort Phuket on Trip Advisor which are very much valued.

Also please accept our sincere apologize for any incident or any inconvenience cause and be assured that the corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.

Once again, thank you for choosing The Charm Resort for your holidays in Phuket.

Sincerely yours,
The Charm Resort Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

I stayed at this resort in May and had the worst experience! The front desk staff are incredibly rude and unaccommodating. Both me and my husband got sick with a horrible stomach virus. I called the front desk to request for a taxi to get taken to an urgent care clinic. The clerk told me I would have to walk 6 minutes! When you have both vomiting and diarrhea, a 6 minute walk is like an eternity! The buffet breakfast was decent, the infinity pool is definitely misleading in the pictures. I would definitely avoid this hotel

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Ayesha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCharmResortPhuket, ผู้จัดการ at The Charm Resort Phuket, responded to this reviewResponded April 3, 2018

Dear Sir/ Madam,

Thank you for taking the time to write your comments for The Charm Resort Phuket on Trip Advisor which are very much valued.

Also please accept our sincere apologize for any incident or any inconvenience cause and be assured that the corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.

Once again, thank you for choosing The Charm Resort for your holidays in Phuket.

Sincerely yours,
The Charm Resort Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018 via mobile

I booked a long weekend in this resort, the Executive Suite. The room was not very clean, clear signs of drinks spilled, oily hands on the milk glass bathroom door. Bird droppings on the balcony were not cleaned the next day.
The last night we saw some cockroaches in the room.

Few lights were not working, the big rain shower did not work, the small hand shower head was missing a cap at the end. Clear signs of poor maintenance.

The view we had was towards a construction site. Not sure what the view will be like after the construction is finished. The jacuzzi therefore does not have a lot of privacy.

Cleaning was done very late. One day we were out between 9 am and 3 pm, leaving the ‘please make room’ sign out. When we returned to have a rest, the room was not made. Half an hour later housekeeping came and we left the room for a while. Not what you want from a luxury resort (having paid close to 7,000 baht per night!)

The pool is very crowded and noisy. People with their own loud music, no one stops them. At least not my kind of crowd.

The location is relatively far from the hustle and bustle of Patong. If you want to visit bars, you need to walk minimum 15 min, 30-40 min to Bangla Road, or take tuk tuk or taxi.

Was it all bad? No. The food in the restaurant is nice, although not cheap. The breakfast is also good, lots of variation. Staff is mostly very friendly and helpful.

My conclusion, I will not come back here.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank michelgo2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCharmResortPhuket, ผู้จัดการ at The Charm Resort Phuket, responded to this reviewResponded April 1, 2018

Dear Sir/ Madam,

Thank you for taking the time to write your comments for The Charm Resort Phuket on Trip Advisor which are very much valued.

Also please accept our sincere apologize for any incident or any inconvenience cause and be assured that the corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.

Once again, thank you for choosing The Charm Resort for your holidays in Phuket.

Sincerely yours,
The Charm Resort Phuket

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018 via mobile

This is NOT a 4-star resort, it isn't even a resort. This is more like 2-star motel. I'm sure for the money, you can stay at a much better place in Phuket. Service is bad, doesn't feel like you're even in Thailand, the staff has very little hospitality skills and barely speaks English. The hotel is old and not very clean. Don't let the picture of the rooftop pool fool you when booking! You're also not close to anything.

Date of stay: March 2018
Trip type: Travelled as a couple
Thank mreina88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCharmResortPhuket, ผู้จัดการ at The Charm Resort Phuket, responded to this reviewResponded March 26, 2018

Dear Sir/ Madam,

Thank you for taking the time to write your comments for The Charm Resort Phuket on Trip Advisor which are very much valued.

Also please accept our sincere apologize for any incident or any inconvenience cause and be assured that the corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.

Once again, thank you for choosing The Charm Resort for your holidays in Phuket.

Sincerely yours,
The Charm Resort Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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