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4 - 9 of 96 reviews
Reviewed March 4, 2018 via mobile

Lovely staff, very kind and caring. Room was a good size, towels were provided. Bathroom took getting used to as there is no separation (walls/much space) between toilet and shower and sink. At night, the area is very loud and busy as the hotel is off of a main road.

Date of stay: March 2018
Trip type: Travelled with friends
Thank nezdzion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 22, 2018 via mobile

I have NEVER been spoken to in the way that the receptionist spoke to me.

We booked through a third party and indicated our arrival time at 9pm EARLIEST. Our flight was delayed, we then had to wait for a shuttle from the airport and were the last to be dropped off so we did not arrive until 10pm. Only to be welcomed by a shut gate and a sign saying office hours 9pm to 7pm and a number to call. We rang the mobile 4/5x and each time it rang out.

We trapsed to the neareat bar with our cases to get wifi. We tried to call again and after 45 mins got an answer from a guy who said he was at his friends beach party and would be back in an hour. I asked whether it was at all possible for him to get back sooner as we had been travelling for 13 hours and were exhausted!

He said no, one hour. He suggested that we leave our bags on the front of the hotel and go to the night market. The street had some unsavoury looking characters on it - there was no way I was leaving our bags there (see photos) in any event I wouldnt do that in England, so no way would I do that in another country.

We waited at the hotel 1 hour 20 minutes. A group of men on peds arrived and lingered around the front of the hotel watching us, it was all a bit intimidating and odd. Then a light popped on inside and a young guy came out and said "sorry".

We proceeded to check in and were told that the office was only open 9-9pm and that he did not know we were arriving later. We explained that we had indicated that we would arrive at 9pm earliest when we booked. He then said that he had been there until 10pm which was a lie as we arrived at 10pm and the office was shut. He said that they dont allow check in after 9pm and we said that perhaps that was a fault of the website we booked through. We remained calm and tried to be reasonable but expressed our dissatisfaction after a 13 hour journey and an almost 1.5 hour wait outside. He then told us that we had to pay for the room upfront as well as 1200 baht for the room key. We explained that we were not aware of this and that normal hotel policy was pay upon departure. In any event, we did not have the cash having just come from the airport and changed the little cash we had to pay for the shuttle bus. He said that it was hotel policy to pay upfront. We were rather annoyed in any event about having to pay a full nights rate for a night that we were only gaining access to at 23:50!

When he said that he was only staff we said that we wanted to discuss with manager in the morning and therefore asked again if we could sortout payment in the morning.... we just wanted to get to bed! Where is the customer service!

He became irrate and started raising his voice demanding money to check in.
We explained again that we did not have the money and asked if he could make an exception to the "policy" to enable us to get some sleep, particularly after the long wait on dodgey alley. He said that he wanted to keep our passports but to be honest we did not feel comfortable leaving them with him and after the way he had raised his voice and shouted at us "Ive already told you i need money" He was becoming increasingly frustrated yelling and waving his arms around, it was clear he was becoming annoyed as he wanted to go back with his friends (who were waiting outside) to the beach party he had just left.

He said if we dont pay we get out, we said that we were not trying to avoid paying but simply didnt have the money on us. To be honest we were really upset having been spoken to in such a manner. He then swore at us and told us to get out. We have NEVER been spoken to in such a way, so unprofessional, he couldnt have cared less. As it was past midnight at this point we struggled to get a hotel for the evening and paid a ridiculous rate for a local hotel.

Absolutely digusted and would not recommend this hotel to anyone, if they speak to people in such a way they dont deserve custom.

Date of stay: February 2018
Trip type: Travelled as a couple
Thank EvieK123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSAManager, General Manager at Beds Patong, responded to this reviewResponded March 3, 2018

Dear EvieK123,

Greeting from Beds Patong, Phuket Budget Hotel.

We do sorry for your experiences and deeply apologise again that our service not meet your luxury hi-end expectations.

We have mentioned clearly on the third-party website that Check-in time is from 14:00 to 20:00 (if come early or after, guest can contact us via Mobile number). Second point is that, You have made booking without gaurantee the room (No credit card number is provided), So hotel need to ask for the room payment upon arrival to protect hotel benefit in case of guests ran away or damaging the room (which happens).

Lastly, Thank you for taking the time to review our property. We truly value the opinions of our customers and we will bring all your comments to improve our services. Hope we have a chance to welcome you again :)

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 5, 2018

Close to Patong beach, street food and shoppings. Family had great time and facilities are ok except fridge. Reception people are really good and very responsive, they could organise tours based on requirements.

Date of stay: January 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank kantharaoml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 26, 2017

Nice guest house. Clean and friendly. We can recommend it for it's budget. Not far from center and other objects like stores and markets. Staff was very helpful in any cases. You can always ask, if you need something.

Date of stay: December 2017
Trip type: Travelled with friends
Review collected in partnership with this hotel
1  Thank vovkablaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 8, 2017

We are solo traveller, spent time here for 1 week. Nice budget hotel, nice designed and clean room. Beds Patong provide Free Wifi in all area. Convenience store just in front the valey. Friendly staffs. We love it :)

Room tip: High floor have good view
Date of stay: September 2017
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank PackshotS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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