I had stayed earlier in this property when it was under the management of Outrigger.
The difference can be felt now.
Its not bad to be fair but definitely could be better.
The resort is spaced out in different buildings.
We had a 3 bedroom penthouse suite which had 3 good sized rooms on the lower floor and the living room with dining area on the upper floor not to forget a kitchen with an addition full bathroom upstairs. Internet was free and breakfast was included too.
We took the breakfast just one day but the variety was quite limited and more than half of it were pork items which further restricted our choices.
The staff there were not too happy performing their jobs either and making an egg to order was quite cumbersome for them.
We stopped going there anymore and were more than happy to make our own breakfasts in the kitchen and pleasure of our air conditioned living room.
We had a major issue with the air condition in the rooms which took some time to be sorted out but was eventually finely managed by the top level management whom I had to involve ultimately.
The housekeeping staff and other staff were the areas which were definitely not like before and could improve in order to keep their customers happy.
- Official Description (provided by the hotel):
- Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more less
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- Also Known As:
- Serenity Resort & Residences Phuket Hotel Rawai
- Serenity Resort And Residences Phuket
- Outrigger Serenity Terraces Hotel
- Serenity Resort & Residences Phuket Rawai, Thailand