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“Young Couple Honeymoon”

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Serenity Resort & Residences Phuket
Ranked #6 of 43 Hotels in Rawai
Certificate of Excellence
Reviewed 5 August 2012

Normally I don't write reviews but after staying at the Serenity hotel for 16 days for our honeymoon I had to thank the team and one of the ways I would do this was to tell people about our experience.

First of all the hotel is located towards the quiet side of the island but do not look at this as a negative. It is a major positive for people looking to relax, enjoy the hotel's facilities which are excellent in terms of value and variety but still to experience the activities around the island of Phuket.

Another major positive of the hotel is the price. This is a new 5* hotel (3yrs old) which is trying to make its mark in Phuket and wow, it's made it's mark my opinion! The price is unbelieveable and this does not come at the cost of anything. The food is affordable and fantastic,the rooms are unbelieveable and the staff are excellent! Although they are young and inexperienced but for the management which are also excellent, they are friendly and go above and beyond the call of duty so please thank them and talk to them as they really made our time at the hotel fantastic.

Finally, just take the time to look at the photos and past review's. This hotel is fantastic and it is illustrated in these images and reports. Yes, some people might not have had an excellent experience but no where is perfect although this place is extemely close to being the perfect paradise. Secondly people should be aware that Phuket is more expensive then the rest of Thailand (similar to some european locations) and this includes the local taxi's which are expensive but not unaffordable. They do however provide a excellent service each time we used them.

One finally thing I would like to mention is the little things the hotel does to make your experience that much more. These include things like the romantic music in the car that picked us up from the airport, the flowers and roses the hotel located around our room each day to make it that little bit more special, the honeymoon congratulations note and champagne from the general manager Urs in our room upon arrival, the 3 minute check in and not having to worry about our luggage, the couple of little gifts we got from the team before leaving, the recommendations on what to do such as the night market!! A must for everyone, the list goes on.

We thank you Serenity. Our honeymoon was unbelieveable and a lot of it was thanks to you guys!!

Hopefully see you again soon.

Mr and Mrs Downie

Room Tip: The Serentiy Suite was far more then what we required and was excellent for our needs. If you want a...
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  • Stayed: July 2012, travelled as a couple
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7  Thank Stuart D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 17 August 2012

Dear Mr. and Mrs. Downie,
Thank you so much for your nice review and we are happy to hear that you enjoyed your honeymoon with us! I will certainly share your compliments with all our team! With best regards, Urs - General Manager

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622 - 628 of 1,108 reviews

Reviewed 3 August 2012

 THE ROOM :
We were in the serenity suite, which is huge and comfortable.  We slept very well.   Our 10yo son slept on the big coach and he was very comfortable (so you don't need the extra bed).  There is everything you need in the room to make coffee, tea and food.  Ipod dock is cool.  The kitchen was useful.

THE ARRIVAL
Someone was waiting for us after midnight for our arrival.  They help us with our luggage and make everything very easy.  It cost 750 BTH from the airport for  35-40 min drive.    

THE SERVICE/STAFF
Don't be shy to ask if you need anything, they are very nice and helpful.  There was something about our food one time and they changed it right away.  The manager even came himself to apologize and make sure everything was allright, he was very kind. 

THE FOOD
There is a7/11 in front of the resort, and a 24h grocery at 15min walk.  The Thai food at the restaurant is DELICIOUS !!!  You have to try, it was very very good !!!  And the view from the restaurant was amazing .  The breakfast is also very good.  Lots of choice !

If you want to relax, swim (in the marvelous pool) and eat good food it's the best place !  And the view is great.  The music around the pool is relaxing and very good.  The jazzman and the dj at night (tuesday and thursday) were great.  There is not much to do around, so it is quiet.  You can't swim at the beach but you can take walks on the beach.  On the beach, be careful, because there is a lot of broken glass in the sand, keep your sandals!  what you see on the pictures is what you get.

We will really miss this paradise. We will go back for sure.

  • Stayed: August 2012, travelled with family
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4  Thank Marie-Julie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 10 August 2012

Dear Marie-Julie and Family, thank you so much for your wonderful and detailed review, which i will be pleased to share with the team. I will certainly share your comment about the beach with our restaurant team so that we can make more efforts to clean the debris regularly. With best regards, Urs - General Manager

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Reviewed 31 July 2012

Amazing Resort and the best one at the Island of Phuket if you ask me in terms of location, service and excellence teams! Fantastic location right on the beautiful beach with a jump from the great pool to the sea, just wonderful! Also great chilling and relaxing resort where your body and mind merge together...no wonder they called it "Serenity".
Rooms are also well etablished and my next great vacation will be in one of there pool suites, they are just awesome!
It was always a great way to chill out with my laet breakfast and light dinner after my work out of Muay Thai every day, it was a home away from home to get back at to savour the great foods, the salads and mains where just presented with great art and tasted always superb!
Looking forward to my next vacation trip at Serenity!.

  • Stayed: July 2012, travelled solo
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5  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 10 August 2012

Dear Chris, thank so much for your nice review and we are pleased to hear that you enjoyed your time with us. Looking forward to welcoming you again, we remain, With best regards, Urs - General Manager

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Reviewed 29 July 2012

Best resort on Phuket! We stayed at a few around the island and made a number of site inspections (travel agents) One word - Fantastic! - The staff were perfect, the resort is so spacious and beautiful.
The rooms - we has a one bedroom suite and loved the funishings and the space!
The day spa is the best we have been too in Thailand and went there everyday!
We felt no need really to leave the resort, the food was incredible, the spa, pool and bar. When we did leave the resort we were just really happy to return!
It was a pleasure to stay there and highly reccomded.

Room Tip: the suites are lovely
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  • Stayed: July 2012, travelled on business
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7  Thank holidayoneonone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 10 August 2012

Thank you very much for taking the time to write such a nice review about Serenity! I will certainly share your compliments with our team. Sincerely, Urs - General Manager

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Reviewed 28 July 2012

We were in serenity for 5 days 18th july to 23rd july yes hotel is far from airport and night life, but i was here for my honeymoon i had very good stay at hotel staff very friendly knows good english and always smiling, Rooms was good enough neat and clean with small balcony and as we walked down to east 88 and pool side we got to see lovely view of sea. all over it was good to stay at serenity value of money.

As we explored rawai we found its not what people say it like... just at walking distance u find Car rental Bike rental just opposite of hotel and few good restaurants nearby and if u really want to see patong and phukt town hotel arranges free shuttle service to both places so no complaints about area its good to stay at serenity :)

Room Tip: Hire car from airport only and if u like adventure hire bike to save lot of transports in phuket jus...
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  • Stayed: July 2012, travelled with family
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4  Thank Yogesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 31 July 2012

Thank you very much for your lovely review and we are pleased to learn that you enjoyed your honeymoon at Serenity and in Rawai. Sincerely, Urs - General Manager

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Reviewed 25 July 2012

We booked this hotel after researching many in Phuket. The hotel rooms are amazing, clean and large. We were placed in the 800's which is right beside the front lobby. The staff were up laughing and talking loudly until 2-3am. I had to ask them to tone it down so we could sleep. Not really what you expect from a 5 star resort. The pool is gorgeous but the beach is definitely not what it is depicted like in the photos. It's not a lawn chair, relax kind of beach. The hotel website boasts about their shuttle service which is poor at best. Firstly, it only leaves once a day at 10am and returns at 4:30pm. If you happen to miss it or are enjoying your breakfast (until 10am), you are stuck paying 300 BAHT to get to the beach. Oh and if you're not on the morning shuttle, you can't take it in the afternoon so you're stuck paying another 300 BAHT back to the hotel. Granted it's not a ton of money but considering you are paying a lot to stay at a 5 star hotel, you would think there would be at least 2-3 shuttle services to the beach considering their beach is frankly crap. My husband and I were very frustrated and wanted to take the time to let others know. There are good things about this hotel like the size of the rooms and the pool. The service and proximity to nice beaches make this hotel a 3.5-4 star max in my opinion. Compared to the service at other hotels we've stayed at in South East Asia, I am very dissapointed :-( Wish we hadn't booked for 4 days!

Room Tip: Request to not be in the 800 rooms, way too close to the lobby!
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  • Stayed: July 2012, travelled as a couple
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1  Thank Ala K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 31 July 2012

Thank you very much for your review.
First of all, we would like to clarify that all our room numbers start with the number 8 in all buildings. Different room types are located in different buildings though.
Our complimentary shuttle bus runs on a schedule and the departure times are clearly advertised, so if the advertised departure time to Nai Harn beach is 10.00h, then we can obviously not wait until 10.30h until the bus departs, in case that some guests wish to have a late breakfast. We think the existing schedule is suitable for the majority of our guests.
Guests, who do not wish to make use of the scheduled free shuttle bus naturally have to pay for separate transportation to other locations on the island.
The reason why the free shuttle bus to Nai harn beach and the shopping center/Patong beach runs only once per day to each location is that we had to make some compromise with the local people, who run the local taxi stand outside of our resort. They make a living with their taxis and we kind of have an obligation to support their business as well.
We hope that this clarifies the issue and remain, Sincerely, Urs - General Manager

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Reviewed 25 July 2012

I copied this directly from my review on Agoda:

A personal note by the G.M. greets you upon arrival in our spacious room. Our suite includes a living room, kitchen/pantry, bedroom and a large bathroom. Though not designed specifically for kids, the room overall is child friendly (apart from the fan if you use it). The room itself is clean and your room gets cleaned and prepped twice a day so that's lovely after messing the room up after a dip in the pool and you find the room back to original after dinner. We both find the facilities in the room excellent and the staff extremely friendly. The hotel pool is also extravagant where we get to meet other travellers too. The food at the bars was a bit disappointing (fish & chips and satay) but the icecream was marvellous.

  • Stayed: July 2012, travelled with family
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Thank uscouto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 31 July 2012

Thank you very much for taking the time to write such a nice review about us. I will certainly share your comments about the fish and chips and satay with our Chef and review the receipes for these dishes. Sincerely, Urs - General Manager

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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Region: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Rawai
#3 Top resorts Hotel in Rawai
#3 Family Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Price Range: $93 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai, Thailand

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