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All reviewspenthouse suitesea viewpool residenceliving roomprivate poollow tidefully equipped kitchenpatong beachamazing hotelfree upgradef bthe hotel offerssun loungersdvd playercoral islanddeck chairsphi phi island
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Reviewed October 14, 2012

We had an amazing two weeks at Serenity. Airport transportation was waiting for us and whisked us to the hotel. We were served chilled fruit juice and efficiently checked in. Within thirty minutes we were sitting by the sea listening to the waves lapping on the shore, having dinner and an ice cold beer. We had booked the penthouse suite and were not disappointed. The crisp cotton sheets, the jacuzzi on the top level,well thought out accommodation with kitchen and dining area and those fantastic views.
We started our second day with a jet lag massage. That eased us into the holiday. The poolside was great and offered super views and ice cold drinks. We enjoyed the Sundowners and summer Jazz entertainment.
The breakfasts were superb and the pancakes were to die for! The gardens and water features were well tended and colourful. We took the taxi outside the complex until we found our feet and then hired a car from across the street. The minibus service was most welcome and we took it a couple of times to Phuket town and Patong. We covered a lot of ground and saw most of the island. We could dip into the buzz of the towns and beaches but it was a joy to retreat to Serenity to relax and chill.
We feel the world is a big place and there are so many places to see but we would return here without hesitation. Taking all of the above into account would be enough to have an amazing holiday ,but it was by far the people at Serenity who make it so exceptional. They were outstanding from the management team, reception staff, spa team,service staff , waiting staff to the amazing pancake maker. They all contributed to us having one of the best holidays we have had so far! Thoroughly recommend this hotel. Enjoy!

Room Tip: Penthouse suite is well worth it.
  • Stayed: August 2012, travelled with family
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2  Thank TheMuirfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded October 20, 2012

Dear Family Muir, thank you so much for your beautiful review and we are happy to hear that you enjoyed your time with us. I will certainly share your comments with our team! Sincerely, Urs - General Manager

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Reviewed October 12, 2012

the place is awesome! Good view, good service, reasonable price, and good breakfast! The only thing is that the transpiration is not convenient.

we arrived in the afternoon in September. at the airport, you really have no idea which transportation to take. it took 1 hr to get to the hotel.

the outside of the hotel really looks bad. It's like middle of nowhere. but once you step into the hotel. you will be amazed that how organized, clean and beautiful it is. everybody speaks ok english, and they are all very nice.

we got a no-view room for about $80US/CAD. And it's good enough! it looks modern and clean.

best part is the beach area where there is a pool with warm water, a bar, and breakfast place. they are all right on the beach. we took a swim in the pool at night enjoying free live music.

there is 7/11 and family mart if you walk 5 min to the north. and there are some street food stands as well. so we bought some stuff and enjoyed in the room after the swim.

2nd morning, we went to breakfast. and it's the so far best buffet ever had in Thailand. you enjoy the breakfast at the beach...what a morning!

we drove south to the port and took a boat to coral island after the breakfast. we did Snorkeling there. it's much cheaper to rent a boat with other ppl than doing it own. you should have get free gear to do snorkeling from the boat owner.

next day we went to scuba diving. that's at the port 10 min drive to the north.

next day we rent a car - honda city on the other side of the street of Serenity. it's very cheap and the owner is very nice.

we called a taxi company to meet them 10 min walk off the hotel when we leave for airport. the taxi mafia at the hotel will charge you 1000b. but a taxi will only cost you 600b. but taxis are afraid of the mafia, therefore you have to arrange a place with the taxi drivers to pick you up away from the hotel.

overall speaking the trip is very very awesome!

  • Stayed: September 2012, travelled as a couple
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Thank YingYang203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded October 20, 2012

Thank you very much for your nice review and we are pleased to hear that you enjoyed your time at Serenity.
The local people operating the taxi stand in front of the resort will claim exclusivity for local transfers (out of the hotel only, not incoming) but there is obviously a way around that.
Alternatively, guests can also book one of our own hotel cars for the airport transfer at any time. Kind regards, Urs - General Manager

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Reviewed October 12, 2012

The resort room is absolutely amazing, nothing to blame. But the spa is terrible, it has the most uncomfortable bed ever. I suffered a lot during the 1 hour spa. I suggest the manager try it and you'll know what I'm talking about. Replace them all,please! The spa technique is also not good compared to other spa I tried during the stay in Phuket. We do not like burgers ordered from the restaurant. We tried three different burgers and none of them is tasteful. We rented a car so the location is not a problem. We will definitely be back if we travel to Phuket again just because we are not able to find other places as good as Serenity at the same price.

  • Stayed: October 2012, travelled as a couple
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Thank Eileen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded October 12, 2012

Dear Eileen, thank you very much for your review. I will certainly have a look at our spa massage beds (so far we have not received any other negative comments about them).
We are sorry to hear that you did not enjoy the way our burgers are cooked (home style and not McDonald's style). There is plenty of other dishes to choose from our menu though for the guests who do not like the style of our burgers. Sincerely, Urs - General Manager

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Reviewed October 9, 2012

The Hotel is located on a quite beach in Phuket with not to many business around. This was what we were looking for and we rented a car to be mobile.
The hotel is manicured to perfection and the staff is very friendly and it did it's best to help with all our requests. We had a Penthouse Suite and it is an incredible beautiful and huge room, my wife and me decided we can retire in this room :). The Air conditioners work great and you do not feel the 34C outside, there are 3 flat screen TV and Internet that works in all the hotel property the bathrooms are very big.
One of the things you notice is the large amount of staff servicing you and maintaining the hotel, even the Gardner takes care to pick up any fallen or ding leaves to make sure the place looks perfect.
The pool is one of the best I have ever seen with many places to lie in the water and rest, there are many beads to rest around the pool even some under some beautiful trees with natural shade.
The beach is a beautiful beach but not a swimming beach the tide is very big and at high tide the water reaches the wall of the hotel and in law tides the water retreats by about 200-300m but the beach is beautiful, like a postcard.
The gym is well equipped and you can maintain your shape during the stay.
Across from the hotel there is a rent a car business (TIP rent a car) and they have the best prices and are very friendly. 7eleven across the street and many restaurants 2 minutes by car. The busy beaches of Phuket are only 7-8km away (10-15min) so the location is excellent if you are looking for peace and quiet.
This is a defined "come back" hotel for us.
You could feel that all the staff cares about the Hotel and the guests and wants the guest to have the best experience possible.

Room Tip: Try to get rooms facing the see in the first building next to the pool, there is no noise form the pool. The penthouse are incredible
  • Stayed: October 2012, travelled with family
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1  Thank TravelerMX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded October 12, 2012

Dear Ruben, many thanks for your great review and we are happy to hear that you enjoyed your time with us! Sincerely, Urs - General Manager

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Reviewed October 8, 2012

Serenity was our first stop on our two week holiday to Phuket. The resort was lovely. The staff were friendly and helpful. Our room was clean, spacious and comfortable. The pool area was very relaxing and the breakfast each morning was top class.

The only thing that put me off was that they asked for a 2000 bhat deposit. This hadn't been mentioned before we arrived. It wasn't a problem but I would have liked to have been aware of it. I feel it should have been mentioned in the terms and conditions. Apart from that Serenity was the best start to our holiday that we could have asked for.

  • Stayed: September 2012, travelled with friends
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Thank sin102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UrsPhuket, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded October 12, 2012

Thank you very much for your nice review and we are pleased to learn that you enjoyed your time with us. We would like to clarify that we only ask for a deposit from guests on check-in in case that the guests do not have a credit card with them in order to guarantee the charges of their stay. Most guests will simply give us a credit card on check-in and no cash deposit is required. This is common practice at hotels around the world. Sincerely, Urs - General Manager

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