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All reviews penthouse suite sea view pool residence our honeymoon living room private pool low tide patong beach fully equipped kitchen free upgrade rented a car the hotel offers sun loungers coral island phi phi island pool side chalong pier
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Reviewed February 2, 2013

We stayed here for 3 nights at the end of our south east asia trip for some relaxation. We booked the H2O suite (room 879) and were absolutely amazed when we were shown our room by the friendly staff. It looks exactly like the pictures on the website. The view from the rooftop pool was spectacular - bright blue ocean with little islands floating in it. The suite we had got the afternoon sun unlike the other 2 H2O suites so we were very pleased. The private pool was a good size - around 10m by 4m and we had our own private sunlounges. We didnt' really venture out of the hotel except at dinner time and we didn't use the main pool at all. The only downside is that the hotel is too far from anywhere to walk so it leaves you with the only option of paying 200 baht to get a taxi to Rawaii for food. We ate in Rawaii 2 of the nights (Nikita's restaurant - definately recommend the whole snapper!) and took the free shuttle to Patong on the other night (although took over an hour and wasn't that great). Would definately come back to this hotel again.

Date of stay: January 2013
  • Trip type: Travelled as a couple
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2  Thank HolidayKat_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded February 7, 2013

Thank you so much for your review and we arehappy to hear that you enjoyed your time at Serenity Phuket!
As you point our correctly, our resort is located on the quiet side of Phuket and away from the party zone of Patong on the west coast.
Sincerely, Urs - General Manager

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Reviewed January 30, 2013

Serenity was the first stop for me and my girlfriend during a 3 weeks trip to Thailand, and I must say that this was by far the best hotel we stayed at during our travel. It is very nice and clean, and the staff is friendly and speaks good english. The room was great, with a very comfy bed, an awesome shower, and a pretty quiet AC. We particularly enjoyed the pool, which is nice and big, and has a great view of the sea.

The only drawbacks I can think of are the location (You need to rent a moped to get anywhere unless you want to haggle with the local taxi-syndicate that operates just outside the hotel) and the beach (it's nice during high tide, but during low tide it's like a muddy desert, which doesn't look very pleasant).

Date of stay: January 2013
  • Trip type: Travelled as a couple
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1  Thank HufvudstadsSkauning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded January 31, 2013

Thank you very much for your review and we are happy to hear that you had a great time at Serenity Phuket.
As you point out correctly, swimming in the sea is not possible in front of our resort during low tide, which is the same situation for all hotels located on Phuket's East coast.
We do however, offer a free shuttle bus to Nai Harn beach every morning for guests wishing to spend a day on the bach.
We also offer a free shuttle to Patong beach and the shopping center every late afternoon to help guests save on taxi expenses.
Sincerely, Urs - General Manager

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Reviewed January 28, 2013

This hotel is lovely. We really enjoyed our stay here. For a start we were lucky to have a free upgrade to a suite, and we are so glad we did. The suites are amazing. Huge, comfortably furnished and luxurious. The pool is a great place to lounge about. The food and service in the restaurant is excellent. Breakfast buffet is a great variety of delicious food. The spa staff are attentive and competent. The fitness centre is very good. Reception staff are genuine and our stay overall here was more than what we had hoped for. There is an overall nice feeling about the hotel atmosphere. We had our honeymoon here and are going home with some very happy memories of our stay here. Would definitely recommend this hotel. Cant find a fault with it.

Room tip: Recommend at least a suite rather than a basic room, Furnishings are sumptuous.
Date of stay: January 2013
  • Trip type: Travelled as a couple
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1  Thank sally c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded January 31, 2013

Thank you so much for your review and we are happy to hear that you enjoyed your honeymoon with us.
We certainly look forward to welcoming you back in the future!
Sincerely, Urs - General Manager

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Reviewed January 27, 2013

Having seen the excellent reviews already on Tripadvisor, my wife and I along with her parents, were certainly not disappointed with the great service, the excellent price and the genuine friendly and helpful staff who worked at and managed the hotel. The pool is beautiful and the rest of the hotel is very well maintained from the beautiful foliage to the recently painted rooms.

The honesty about the beach not being up to much was refreshing and as such didn't prove to be a problem as we took a longtail boat over to the delightful Banana Beach.

The transfer to the airport was reasonably priced and included free WiFi throughout the journey!

All in all, we would highly recommend the hotel for a relaxing, sun-drenched break

Date of stay: July 2012
  • Trip type: Travelled as a couple
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2  Thank Alec H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded January 31, 2013

Dear Alec,
Than you very much for your review and we are pleased to hear that you enjoyed your time at Serenity Phuket. I will certainly pass on your compliments to our team.
With kind regards, Urs - General Manager

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Reviewed January 25, 2013 via mobile

Stayed for a week with my son
And husband in a two bedroom apartment.
Loved the view and big baths, 2 in all. There is a great little deli across the street and we
ate in a couple of times. With all the lovely porcelain etc it was easy. Took a trip to the beach and had a wonderful lunch and went shopping one day all this via the hotel free shuttle. The staff were wonderful and arranged a boat trip to a nearby island. Used the spa and restraint both good. If you walk to the right of the hotel for about 10 mins you will find some good dinner venues.
Will be returning again in June.

Date of stay: November 2012
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Thank Kiaola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded February 7, 2013

Thank you very much for your review and we look forward to welcoming you back again in June!
Sincerely, Urs - General Manager

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