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“Quite Hotel”

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Serenity Resort & Residences Phuket
Ranked #6 of 43 Hotels in Rawai
Certificate of Excellence
Reviewed 18 September 2017

Very nice and quite hotel, polite and friendly staff. The pool area and bar are really amazing place. There is plenty of cocktails and wine to choose from! Service is pleasant and quick, so nice hotel.

Room Tip: quite and nice place
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  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank yazanmasarweh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 24 September 2017

Dear Yaz,
Thank you so much for your review and we are happy to hear that you enjoyed your stay at Serenity.
Sincerely, Urs - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 18 of 1,108 reviews

Reviewed 15 September 2017

I went to this place for a friends wedding and it was very luxurious and the staff were great. The rooms were amazing and huge. Ive already recommended that friends stay here. Its right on the water at Chalong Bay

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank Tankatron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 24 September 2017

Dear Rankatron,
Thank you so much for your review and compliments!
With kind regards, Urs - General Manager

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Reviewed 26 August 2017 via mobile

Nice cocktails, half price every evening from 6 til 7! Kids got to use the pool and the views are very special! There is plenty of cocktails and wine to choose from! Service is pleasant but not quick, so order in plenty of time!

Stayed: August 2017, travelled with friends
2  Thank julian p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 4 September 2017

Dear Julian,
Many thanks for your review and comments, which are hugely appreciated.
With kind regards, Urs - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017 via mobile

Hotel staff is very nice they warm welcome to us too many facilities in resort free bicycles give to us beautiful entrance and restaurant room view
Outside view is very nice Reception,bedroom ,bathroom

Stayed: August 2017, travelled as a couple
2  Thank Hardeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 10 August 2017

Dear Hardeep S,
Thank you very much for your review and compliments to our team!
Sincerely, Urs - General Manager

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Reviewed 7 August 2017

Stayed in serenity suite for a few days for the first part of my honeymoon. Lovely hotel is a decent location.

the room we stayed in was one of their suites and was very big with lots of space. The room included a kitchenette which meant i could do some quick cooking.

The hotel is truly 5 star and lovely. they do put a big deposit hold on your credit card which i wasnt aware of.

The hotel isnt located in the best of places not much nice places to eat or much to do around. We went for a spa visit in the neighbouring facilities which was very nice.

The walk from my room to the hotel swimming pool and bar was also fairly long.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank datgirlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 10 August 2017

Dear Datgirl,
Thank you ever so much for your review and compliments about Serenity and our team.
With best regards, Urs - General Manager

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Reviewed 6 August 2017 via mobile

My boyfriend and I stayed at Serenity for two weeks in a one bedroom apartment and thoroughly enjoyed our stay. I've summarised our experience into pros and cons.

Pros:
- The apartment was fantastic. We would definitely encourage anyone staying here to spend the extra to upgrade from a normal room. The apartment was very spacious, comfortable and well equipped. We've never wanted to spend so much time indoors on a holiday to Thailand.
- The resort as a whole is attractive, well maintained and clean. Having only 64 rooms makes it a relaxing, calm, quiet environment.
- The proximity to the water, although not a swimming beach, was nice, as well as the views of the islands.
- For a resort, the gym was large and well equipped.
- The staff were wonderful; well mannered, helpful and spoke great English.
- Having a restaurant as part of the resort was much appreciated on nights that we couldn't be bothered going out, although the prices were relatively more expensive than most places around and there isn't a massive amount of choice.

Cons:
- If you are wanting to be close the action (bars, shops, restaurants etc.) then this resort probably isn't ideal. There is a coffee shop almost next door, a 7/11 across the street, a Mexican place a short walk away, as well as a few very small places scattered within walking distance. It's a decent hike to any of Rawai's main areas. If you rent a car or bike then this isn't at all an issue.
- To go along with the remoteness, is the price of the 'taxis' out the front of the resort, if you're not wanting to walk around.

I HIGHLY recommend downloading the Grab Taxi app, you select your pick up and drop off location, select taxi, and a metered taxi will come and pick you up and it gives you an estimated price. The metered taxis end up costing less than half the price of 'taxis' and tuk tuks across the island. For example, a trip to a restaurant 1.6km away costs 300baht with a non metered taxi out the front of the resort, and coming back to the resort with a metered taxi, using the app cost 103baht!

Stayed: August 2017, travelled as a couple
6  Thank BeadlesAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 10 August 2017

Dear BeadlesAdventures,
Thank you so much for your review and comments.
Sincerely, Urs - General Manager

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Reviewed 5 August 2017

Hotel staff were very friendly and accomodating. Resort is located just over an hour from the airport. Premises is clean, spacious and quiet. Located right on the waterfront. Only downside is that apart from the restaurant in the resort, there aren't many food/ entertainment venues within easy walking distance.

Room Tip: Rooms on the waterfront are quiet.
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  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Theodore B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this reviewResponded 10 August 2017

Dear Theodore,
Thank you so much for your nice review and its great to know that you enjoyed your time at Serenity.
With kind regards, Urs - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Region: Thailand > Phuket > Rawai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Romantic Hotel in Rawai
#3 Family Hotel in Rawai
#3 Top resorts Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Price Range: $63 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Official Description (provided by the hotel):
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai, Thailand

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