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All reviews old victorian alex bay charming b b breakfast was delicious first floor boldt castle steep stairs slept great off street parking in excellent condition lawrence river wouldn't stay anywhere else singer castle location is great sam ella proprietor
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Reviewed January 16, 2009

BE VERY CAREFUL – if you think you have reservations, you may not :(. We booked 3 nights with Captain Visger House (Thursday – Saturday). Due to unforeseen car issues, we called that week (Monday) and changed our reservation to be only Friday night, as we had a wedding that night. Both times calling Captain Visger House, we talked with an answering service (there was never any mention of short notice cancellation!), not the owner, Sam. (Sam would later tell us that she does not like talking to people on the phone, yet runs a B&B???). That Friday, while driving from Rochester, NY, we received a call from, Sam. She informed us that she re booked our room to people who were staying the weekend, initially saying she thought we were coming on Thursday, not Friday. In an email the following week, Sam admitted that she knew when our reservations were (there was no confusion on arrival dates), but due to us canceling the other two nights on short notice, during a busy season, she felt it was “fair” to book another party who was taking two nights, thus reducing her loss of income. At NO POINT were we given the option to pay for 2 nights and still keep our room – we simply were told she booked it to another couple, 2 hours before we were to arrive! Knowing it was short notice; we would have understood and paid for the two nights. To make this all worse, Sam charged our credit card the full 3 nights! We had to dispute with the credit card company, good news; we got 100% of our money back due to the unprofessional dealings of Captain Visger House owners! STAY AWAY. P.S. Happy Ending - The wedding was beautiful :), and we ended up at the Hart House that night, slightly less cost and absolutely beautiful, we recommend them!

  • Stayed: September 2008, travelled on business
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3  Thank MCVB1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
staimmSf, Owner at Captain Visger House, responded to this reviewResponded February 11, 2009

What I find interesting is that the New Years Resolution was to write a negative review 6 months after the incident. As the owner I can assure anyone who makes a reservation, you will have a room. even if I have to give you mine! I will also add that I did learn from this experience and will not repeat the mistakes I made in handling this situation. There is another side to the story. For those of you who choose to not stay here because of this review I am sorry. For those who might be concerned but may still consider a visit I will be happy to share my learning over a glass of wine.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 24, 2008

First, may I say that we had originally booked three nights -- and extended our stay for two more! This is a wonderful property with a positively fabulous hostess. "Sam" fed us so well each morning that we had no need for lunch (and probably could have skipped dinner!) Her breakfasts are imaginative, pleasing to the eye and way beyond delicious.

The room was very comfortable (great bed) and the inn overall is warm and friendly. We particularly appreciated the fact that it sits above the hustle of downtown A-Bay, and almost across the street from a lovely waterfront park.

My husband and I are veteran B&B'ers and know that there is a wide variety out there. The Captain Visger shines gloriously among other B&B's.

We will definitely return.

  • Stayed: June 2008, travelled as a couple
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Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 19, 2008

This was our first experience in a Bed and Breakfast. Our reservations through another B & B was cancelled due to over booking. When I called Captain Visger's they were more than accommodating. The atmosphere was warm and inviting, the house is beautiful and the food was devine! I would recommend a stay here at least once a year - just to get away from the everyday!

  • Stayed: August 2008, travelled as a couple
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Thank Soccer25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 24, 2008

This B&B has been recently restored. The house is absolutely beautiful. The rooms were perfect, clean as can be, and beautifully decorated. The breakfast was so good I think I am having withdrawals! Top notch organic food, The owner and cook were great!!! This was our first time in a B&B, and we are so happy we stayed. You must go here!!!

  • Stayed: July 2008, travelled with friends
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Thank zoswifey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 15, 2013 via mobile
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  • Stayed: April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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