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Reviewed June 5, 2016 via mobile

Went there for a family holiday. Good value for money with all inclusive package. Staff was very friendly and looking after us. Rooms are fairly large with nice view on the swimming pool and the sea. Large variety of food available. Good massage.

Stayed: June 2016, travelled with family
2  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 5, 2015 via mobile

Family in Tunisia chose the hotel for the children - good entertainment, amenities such as private beach and kids pool with slides, this is an all inclusive.

But as an adult, look at the details and you realize this is not a great place, unfortunately. The facility has not been maintained well.

Inside the room: lumpy pillows, squeaky mattresses, dust in the bed slats. Air conditioning system turns off in the late am, you wake up sweaty. The first room we stayed in, the shower head jumped off with the water pressure. Switched rooms, we had a sewer smell outside our room. That got fixed and the smell then became in our room.

The dining: inconsistent and plentiful. Some dishes are great, such as pizza and pastries and fries. Most are just decent, and the kids ate, but I appreciated the variety. None of the desserts were excellent, unfortunately. I was grateful to have fresh squeezed orange juice, even if there's a charge. (Some things are worth paying for.) Service was frustrating at times, with waiters hovering over when the dining time was over. But tip them, and they will look the other way, even save you a table on the terrace. Important note: if you get food and leave your table on the terrace unmanned, birds will come and eat from your plates! The outside dining area has less variety but it's quieter. Just watch for slippery floors, stairs - guests are making the area wet from the beach or pool. The cafe and tea/hookah services are amazing. The massage services great as well.

The entertainment: The DJ announces activities in multiple languages, the activities are varied, and the music is fun but a bit repetitive. I noted some music had explicit language in English, most guests don't speak English though. The entertainment staff is kind of awesome, very animated, friendly, speak multiple languages. Kids had fun, lots of fun.

The facility: The guests don't help keep it clean, but I expected the staff to? Bathrooms were not stocked with toilet paper and/or soap consistently. No fans in the bathroom is frustrating, but when a guest also inappropriately smoked in the bathroom - yuck times 2. The pool felt unclean. Even the novelty of a swim up bar didn't entice me back. The beach would be better if the sand area and water didn't have so much trash, but again it's the guests as much as the hotel. And speaking of guests, it's a mixed bag of Europeans, Russians/other Eastern Europe visitors and Tunisians; Muslims fully covered and at least one topless European, plenty of bikinis. The contrast was interesting-no judgmental eyes on either extreme, though. Plenty of police presence, at the gates where you drive in, hotel entry, lobby exit near pool, at the beach - police are very friendly, though.

Was the overall stay fun? YES. Was I disgusted at times? SADLY, YES. Does it photograph well? YES. Would I go back? Personally, no. The stink in the room - acknowledged by hotel staff, but then it didn't get fixed - was the last straw.

Stayed: September 2015, travelled with family
4  Thank ksantos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 15, 2015 via mobile

Spend 1 week in august 2015 on family vacation.
+:
Beautifull spacy sandy beach, clear warm water
Lots of animations, 3-4 in the morning, 3-4 in the afternoon
Clean room with AC
Food All inclusive - enogh to chose from, same all the time
-:
Room changed 1-st day dirty view no aditional bed
2 days no beer at the bars, also spirits shortage sometimes
Not enough places on the beach
Evening program only for kids
Weekends overbooked restaurant full long wating times for cofee...

Stayed: August 2015, travelled with family
1  Thank Libor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 6, 2015

They switch off the AC in the rooms at 3 am. I went down to the lobby and they said that's the policy. My partner and I were wide awake at 5am because it was soo hot in the room. This cannot be 4 star this is sooo cheap. The all inclusive is also a scam food is horrible lines are unbearably long because you don't have enouhlgh stations.
Would not recommend

  • Stayed: August 2015, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Bounas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 2, 2015

Staff extremely rude, specially at front desk. The receptionnist asked me to walk 500m to an ATM and get cash from my credit card to pay her because apparently it was the only option yo pay. Tunisian tea place said open 15h, he was never there before 15h45. Breakfast last 1h, because you have to stand on line 10mn to get cup and coffee, 10 mn to get an egg, 10 mn to get water, 10mn to get a croissant, if you like spending your vacation in lines, this is the place, because lunch and dinner same as breakfast.
rooms full of ants, beds and matelas at least 10 years old. Towels dirty and old.
water slides are dangerous to your back because old and managed by only one person when you have 8 slides.......
please do not go, it is not worth what you will pay......I did not talk about the animation team because I will need 3 pages to say how rude and improfessional they are

  • Stayed: July 2015, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank adel b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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