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Reviewed October 8, 2018 via mobile

The hotel was beautiful we had the apartments near the pool, the food caused us to have an upset stomach, so wasn’t the best thing. The activity staff were bullies more than anything. They harassed us everyday to the point we tried had not to pass them, they just wouldn’t leave us alone. Also so many cockroaches in our apartment not a very nice thing to come back to from the beach. Apart from that the beach was lovely spent most our time there. Overall apart from the negative was lovely

Date of stay: October 2018
Thank taninas2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Directeur général at El Mouradi Djerba Menzel, responded to this reviewResponded October 11, 2018

Dear Tanina S,

Thank you for taking the time to review our hotel, we truly value the feedback of our guests and we apologize for not meeting your standards on this occasion.

In addition to that, we want to let you know that we have addressed the issues you pointed out and that corrective actions have been taken. Once again we would like to thank you for bringing these points to our attention and apologize if this affected your stay.

We certainly like to welcome you back to El Mouradi Djerba Menzel hotel if you do decide to give us a chance to meet and maybe exceed your expectations this time.

Sincerely,
El Mouradi Djerba Menzel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 2, 2018

I was very staisfied with hotel. The bungalows are clean and big, the staff is very kind and helpful. Very good place to stay with family as well as there are lot of programs for children. The animation team is very friendly and enthusiastic and have a good vibe!

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Veva8303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Directeur général at El Mouradi Djerba Menzel, responded to this reviewResponded October 4, 2018

Dear Veva8303,

First of all , thank you for taking the time to write your review . We are glad to hear you enjoyed your stay with us in general.

Hopefully, we will see you again in the near future and we would be happy to ensure you spend a great vacation.

Ragards,
El Mouradi Djerba Menzel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 19, 2018 via mobile

Stayed for a week with all included.
The hotel is good, may need an update but in general is good!
The staff is helpful and friendly.
The rooms are big, need a little update but the cleanliness is ok!
The buffet as plenty of variety like salads, pastas, pizza, meets, fish and some tipical food... If you stay 1 week it may seems repeatetive but in general its good and for all kinds of tastes.
The breakfast as fresh orange juice but is not included. It is 2,5 TND.
The cocktails/juice by the pool and the drinks on the buffet would be better if they were fresh and not from the machine. It has sodas as well.
They have crepes and sandwiches in the afternoon if you want a snack by the pool.
The hotel has 3 pools (2 salt water pools and 1 fresh water) and slides on the big one.
The animation team is very friendly and enthusiastic and have a good vibe!
They try to make all of us a part of the group! They make a lot of activitys and games all day. At night there are always a show performed by them or some entertainment guests. There's a disco and a night club with a bar by the beach and a DJ!
The beach is good an the water is warm.
The only thing i didn't like it was the fact that there's a lack of parasols and chairs but the lifeguard was very helpful and always manage to help us finding a place to stay!
They also have activities by the water like jetski and boat dolfin view tours, inflatable sports!
We did the jetski dolfin view and we loved it!
They also have quad witch we did as well and was lots of fun!
The hotel has a mini market, mini bazar, one game room, massage, mini golf cours, table tennis, soccer field...
For the kids there is also a pool and park, a play room with activities and in the buffet there's a kids restaurant!
In general it was a great vacation for relax and fun!

Date of stay: September 2018
Trip type: Travelled as a couple
Thank AliceMMPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Directeur général at El Mouradi Djerba Menzel, responded to this reviewResponded September 22, 2018

Dear AliceMMPA,

Let us take the opportunity to thank you for posting your comments on TripAdvisor.
We really appreciate your feedback and we will take every single word in consideration.
All the staff are working for the comfort of our guests.
We would work harder only to reach a high standard of level services that El Mouradi guests are looking for.
Thank you again for your confidence and hope to welcome you back of a nearest future.

Best regard.
The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2018 via mobile

حالة مالاحباط اصابتنا عند دخولنا للغرف بسبب الاثاث القديم والمتهالك
ورائحة الرطوبة لا تحتمل كما ان الغرفة مليئة بالنمل

الطعام يتوفر فيه الاختيار لكن المذاق للاسف سيء

المسابح والشاطىء جيدة جدا...
تعامل الموظفين جيد رغم بعض البطىء

Too old furniture
Room full of ants
So strong Humidity smell in the room
AC not working in our room
Food available but not that good
Great clean beach and swimming pools

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Dji A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Directeur général at El Mouradi Djerba Menzel, responded to this reviewResponded September 18, 2018

Dear Dji A,

Thank you for taking the time to review our hotel, we truly value the feedback of our guests and we apologize for not meeting your standards on this occasion.
We certainly like to welcome you back to El Mouradi Djerba Menzel hotel if you do decide to give us a chance to meet and maybe exceed your expectations this time.

Sincerely,
El Mouradi Djerba Menzel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 30, 2018 via mobile

Not to make the list endless I will keep it to some essential remarks.
As from our arrival, receptionist showed no interest in explaining anything. A second key for the room wasn't possible...
WiFi sucks big time, max reached speed was 2K/s.
Restaurant is understaffed, staff is rude and lazy. Guests have to dress their own table search for cutlery and glasses. Plates are often not available, so you have to wait till dishes are washed. Unfortunately after this the rush for the plates is almost a fight.
Wine gets served in paper cups due to the lack of glasses!
General maintenance and cleaning throughout the hotel and surroundings is below any standard.

Date of stay: August 2018
Trip type: Travelled with family
Thank Jeepee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DjerbaMenzel, Directeur général at El Mouradi Djerba Menzel, responded to this reviewResponded August 31, 2018

Dear Jeepee D,

Thank you for taking the time to review our hotel, we truly value the feedback of our guests and we apologize for not meeting your standards on this occasion. In addition to that, we want to let you know that we have addressed the issues you pointed out and that corrective actions have been taken.

Once again we would like to thank you for bringing these points to our attention and apologize if this affected your stay.

We certainly like to welcome you back to El Mouradi Djerba Menzel hotel if you do decide to give us a chance to meet and maybe exceed your expectations this time.

Sincerely,
El Mouradi Djerba Menzel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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