westayed at this hotel last year and enjoyed thats why rebooked was so disappointed that the problems we had last time were not resolved.first as i need an adapted room it is connected to bar and other block of rooms every night the noise when doors opened closed was awful this went on most nights all night we reported it on many ocassions but staff couldn't sort problem.sarah thomas cook rep did try solve problem but eventually we moved to different hotel.secondly guests including one of managers repeatedly smoked in area for non-smokers was quite bad as i have asthma this was a problem reception staff stuck stickers on table banning smoking but it was ignored,again sara tried to help,we were upset we had to move but if problems were sorted we would come back.the thomas cook entertainers of chelsea,stefan,haley,kat were a breath of fresh air so talented and professional at all times such an improvement to tunisian team.the t.c shows were so well arranged without big gaps between songs/dances my fave was seeing stefan in shorts during sound of music.ben really spoilt tunisian entertainment as he doesn't like anyone to be in spotlight apart from him he held boys back,boys would be better having t.c ents looking after there shows etc.entertainment should be run by thomas cook at all times most guests would agree.overall hotel needs tlc.
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- Also Known As:
- Soviva Hotel Port El Kantaoui