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Reviews (1,674)
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Reviewed September 22, 2015

A good family resort, nice food, helpful staff. SPA also very nice. The only thing was aircondition problem which is I think common in Antalya hotels :(. Pool (indoor/outdoor) are awsome. They have to add more activites at beach side as well.

  • Stayed: July 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Syed Ahmad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet Şerif Y, Halkla İlişkiler Müdürü at Porto Bello Hotel Resort & Spa, responded to this reviewResponded November 27, 2015

Dear our Guest

We are very pleased to hear that you enjoyed your holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments. On behalf of Porto Bello Hotel Resort & Spa we would like to thank you for choosing our hotel to spending your holiday time and we hope to welcome yourselves back one day.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 21, 2015

The Hotel location is terrible, where ever you need to go you either need to hop on a bus or call a taxi. the beach is the only place you can walk to.
The food served at the hotel was basically the same everyday, a lot of variety but not catered for all. the food was usually the same served for three days and we could tasted the staleness in the food and overcooked. the best food was served at the poolside.
The rooms were not cleaned to the 5 star standard that it should.
No one in the hotel besides Ahmet could assist us with any information we required, concierge ( a young girl - can't remember her name) never knew anything. Everything we would ask her she would google..... we can do that ourselves!!!! Isn't her job to help the us with tourist attractions????
The Wifi in the hotel is terrible only worked in the Lobby or outside the room in the corridor, even then the signal wasn't so great.
The hotel staff don't know how to speak English, so there favourite sentence was "I don't know", this was highly annoying. it looked as though they are not willing to help.
The evening entertainment was great, Baha and Ozgur were very friendly and made us part of the events
I don't think I would return to this hotel as it was extremely expensive for what it was worth.

Room Tip: Rooms facing the pool and beach are great
  • Stayed: September 2015, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Fazz_1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet Şerif Y, Halkla İlişkiler Müdürü at Porto Bello Hotel Resort & Spa, responded to this reviewResponded November 27, 2015

Dear our Guest

We are very pleased to hear that you enjoyed your holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments. On behalf of Porto Bello Hotel Resort & Spa we would like to thank you for choosing our hotel to spending your holiday time and we hope to welcome yourselves back one day.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2015

We stayed at Porto Bello from the 8th of September for a week, we were offered an upgrade to a suite for an extra 20 Euros a night and it was well worth the money. Whilst not luxurious it was very spacious. Food at the hotel was of a good standard and staff were polite and helpful no matter what time of the day. One word of advice if you are thinking of booking, do not rush to go for meals as for the 1st hour the restaurant is manic. Overall a very enjoyable holiday and worth the money.

Room Tip: Good sea view from the from the front of the hotel
  • Stayed: September 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Zalhe N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet Şerif Y, Halkla İlişkiler Müdürü at Porto Bello Hotel Resort & Spa, responded to this reviewResponded November 27, 2015

Dear our Guest

We are very pleased to hear that you enjoyed your holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments. On behalf of Porto Bello Hotel Resort & Spa we would like to thank you for choosing our hotel to spending your holiday time and we hope to welcome yourselves back one day.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2015 via mobile

Very good family resort, relaxing, wonderful spa, good food. Customer service is disappointing. The pool and baby pool was great for my son. The beach had easy access with the underpass. Would recommend to friends and stay here again.

  • Stayed: September 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Jayfearn77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mehmet Şerif Y, Halkla İlişkiler Müdürü at Porto Bello Hotel Resort & Spa, responded to this reviewResponded November 27, 2015

Dear our Guest

We are very pleased to hear that you enjoyed your holiday in our hotel, thank you for sharing your kind words with us. We do our best to make everyone's stay as special as possible and are thrilled with your kind words about the excellent service you received from all departments. On behalf of Porto Bello Hotel Resort & Spa we would like to thank you for choosing our hotel to spending your holiday time and we hope to welcome yourselves back one day.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 9, 2015 via mobile

This hotel should hire at least a few staff members who can speak and understand English. Trying to order coffee or a cold drink required 3 different staff members before they understood my request and amazingly this was at the coffee bar. During the night I woke up at 3 am to a hot and humid room. I checked the thermostat and it was on the right settings to cool the room. I called the front desk and the person who answered the phone spoke very little English and put me on hold a couple of times. When he came back to the phone he told me the air conditioner was not broken - it was resting during the night. I told him I needed to rest so I need the air conditioning turned back on. Apparently, the air conditioning also rests during the day making it uncomfortable to be in your room for more than a few minutes.

The dining room buffet was chaotic and disorganized. We deliberately waited for 1 1/2 hours to eat breakfast and dinner to avoid the rush when the buffet opened for these meals. The food selection is extensive but most of the main dishes are over cooked. I've never eaten at a buffet where coffee and tea were not available, even with the rationed tickets that were doled out upon arrival.

We've been in Turkey for 10 days and this has been our least favorite hotel for both accommodations and dining thus far.

Stayed: September 2015, travelled as a couple
2  Thank DebbieMF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aylin K, Halkla İlişkiler Müdürü at Porto Bello Hotel Resort & Spa, responded to this reviewResponded October 9, 2017

Dear Guest!
Thank you for taking the time to write a review about your stay at Porto Bello Hotel Resort&Spa.
The satisfaction of guests is our highest priority. We are sorry that we could not meet some of your expectations.
It will be always pleasure for us to welcome you again, looking forward to see you soon, will do our best to make you happy this time.
With Kind Regards.

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