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2 - 7 of 19 reviews
Reviewed September 19, 2009

Stayed here for 2 weeks and cannot remember a day when something unpleasant regarding quality of service did not happen. Upon arrival, we noticed that the sheets were not changed, the floor was far from being clean and there were dark red fig marks on some of the walls. Obviously, the place was not visited by any staff member until we happened to arrive. No kitchen appliances (apart from a mini fridge) or cutlery/crockery was present and one has to ask for them one by one. Yet after all the effort of telling what is needed, the staff will most probably bring you items that will not match your requests quality-wise (we were given a slightly oxidized aluminium teapot as the managers were kind enough to provide us with a ticket to Alzheimer's, which we promptly refused) or not bring anything at all, making up excuses like "we couldn't find one" or an actual -no kidding- "there is only one and my elder sister is using it". A counter-top gas stove was supposed to be in the room as far as it was told me before making a reservation -along with many things that would not be fulfilled during my stay- and before we were supplied with a grease-encrusted one, we had to make do with a camp-style gas stove for a few days. Although it was advertised on several review sites, there was no laundry service was available and when we criticized the absence, the ever-smiling managers resorted to quarrel. We had a hard time for having the room cleaned and the sheets changed; the staff always smiles, nods and answers in the affirmative but nothing, NOTHING gets done. Moreover, during our stay, we did not find it hard to notice that the place is used (unbeknownst to the managers) by some of the visitors as a "one-night penthouse". This also means: a) noisy nights, b) this place is unfit for families with children.

Yes, the place is roomy and all rooms have a fantastic view of Yilanciburnu and sunset over the Aegean but do not expect anything more and stay away if you do not want to get upset over something new every day and ruin your holiday. We are locals (Turkish) and could manage to get some of the things right with some chat but foreigners will find it rather hard and tiring to do so. Money spent on this place is nothing but squandered.

  • Stayed: September 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
8  Thank egiboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
necip09, Halkla İlişkiler Müdürü at Asia Apart Hotel, responded to this reviewResponded June 7, 2014
Google Translation

Yorumlarınızdan ders almaya ve eksiklerimizi görüp onları düzeltmeye çalışıyoruz.
2014 sezonu itibarı ile tesisimiz kısmen yenilenmiştir.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 30, 2009

Staff were very friendly, the location is beautiful. The rooms were big. However, they lacked many necessaties such as cooking utelnsils and furniture was shabby. Service can be improved alot by taking care of those issues

  • Stayed: June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Muni_Kadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
necip09, Halkla İlişkiler Müdürü at Asia Apart Hotel, responded to this reviewResponded June 7, 2014
Google Translation

Değerli müşterimiz yorumunuz için teşekkür ederiz.

Artılarımız ve eksilerimiz var ,sizlerden gelen yorumlarla daha iyi ,daha kaliteli bir hizmet anlayışında olmaya çalışacağız. tekrar teşekkürler.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 1, 2008

We were stupid enough to pay in advance, yet we couldn't stay after the 1st day - we were more than happy to just run away and not ruin our holiday even if it meant leaving the money behind.

The room did not look clean what so ever, it was freezing, humid, the bed was old, the sheets were not really new at least that's why they didn't look very clean either. And the worst thing is no hot water! It was warm in the afternoon, then freezing all night. When we talked to the management, they all smiled, apologised, but nothing changed. No cudlery in the rooms, even if you need a knife, you need to ask and wait for 5 mins, and they will bring it for you. Asked for more towels, the guy said there should've been enough and refused to give any. Asked for another one and then we could get some luckily.

Really cheeky managers, they smile all the time, but you can feel that they are not sincere. They lie so easily. We tried a little bit to get our money back, then we thought "it's already the worst experience ever, let's not make it any worse" and moved back to Izmir for the rest of the holiday. Don't be fooled, stay away!

  • Stayed: October 2008, travelled as a couple
    • Value
    • Cleanliness
5  Thank londonssss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
necip09, Halkla İlişkiler Müdürü at Asia Apart Hotel, responded to this reviewResponded June 7, 2014
Google Translation

Sert yorumunuz için çok teşekkürler.
Ancak Tesis 2009 yılı itibarı ile el değiştirdi ve yenilendi.

sanıyorum yeniden gelip görmeniz gerekiyor.
Saygılarımla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 2, 2017 via mobile
Google Translation

Stayed: September 2017, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
necip09, Halkla İlişkiler Müdürü at Asia Apart Hotel, responded to this reviewResponded October 13, 2017
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 31, 2017 via mobile
Google Translation

Stayed: August 2017, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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